This is new boutique hotel, only five months old, so everything is new and fresh. Our room was a good size and looked over the main street. The bed was extremely comfortable and it was well equipped with a minibar, kettle and ironing board and iron. The bathroom was also a good size with a large shower. Breakfast was a good selection and well presented. The staff were all very friendly, efficient and helpful with local travel information. The manager even walked us to a local restuarant he recommended that we really enjoyed. There is parking available and if you arrive by bus, the terminus is less than ten minutes walk away. It is about twenty minutes walk "uphill" to the castle but you can also take the local bus up which stops a few minutes away from the hotel.... We really enjoyed our two night stay here.

Very modern hotel, comfortable with private parking (reserved spots on the main street). Excellent breakfast. I really enjoyed my stay. Staff was really helpful and friendly. That was a great experience.

Nothing. Everything was just perfect.

The location was great right at the heart of the new part of the town close to everything. The view was great and you could see the rest of the Old part of town which at night was great view as well. The room provided great space and the new age design of it added even more to its beauty. Every day the room was cleaned and everything replaced the next day. Stuffing definitely polite and willing to help whenever needed.

Breakfast!!! Definitely needs updated . Albanian cuisine it's so rich and with a lot of traditional breakfast dishes and very easy to make. The breakfast served was very plain and perhaps more of a plain European breakfast rather than a traditional Albanian breakfast. The first day the breakfast was served without coffee which caught us by surprise. The second day we had to ask for coffee and were told that they only offer American, Turkish or cappuccino which it was more than adequate for us, but the fact that we had to ask for instead of asked right away was another gap that needs to be fixed on their breakfast menu/service.

The best hotel in Albania for me! Very clean room, large bed, bathroom with comfortable shower stall. Continental breakfast, but delicious.

A modern boutique hotel with only a few rooms. The room and bathroom were luxurious. The hotel bar had an extensive selection of cocktails at reasonable prices. And, to top it off, breakfast was also great. We arrived at the hotel before 12, but, they let us check in early because the room was already ready.

The hotel is a little bit far from the centre of the city. And, as it is quite a hilly city, it is an uphill walk to get to the centre. Also, the hotel is next to a road, but, we didn't hear the cars too much.

A nice little hotel in town with young, friendly and efficeint staff. The hotel was only about 4 months new so everything was clean and new in each room. The bathroom had all the amenities needed and the shower was strong and had plenty of hot water.Plentiful breakfast was served in a private room inside the cafe downstairs with very friendly staff and there were two parking spots in the front entrance of the hotel which was in the back of the building. The hotel was about 25 minutes walk up to the Gjirokaster Castle or the Old Town but only about 10 minutes drive. I highly recommend this hotel!

None.

We really enjoyed our stay at Caramel. It’s a lovely hotel with a superb caffe downstairs.

The only downfall of the hotel is the emergency light that is switched on every time the power goes out. Since power outages are common in Albania, they also happened during our stay in Gjirokaster. So we woke up in the middle of th e night because the emergency light switched on during a power outage at around 2am and it stayed on for about an hour. This means your hotel room can be enlightened for about an hour if a power outage occurs during the night. These emergency lights in the rooms and bathrooms should really be sensor activated! So that they would not wake you up in the middle of the night for no purpose!!

WAS EXCELLENT. I WOULD NOT CHOSE OTHER STAY RATHER THAN THERE

Everything was totally fine

It’s located on the foot of the mountain where the old city is which is convenient for those who don’t want to mess with the cobblestone allies of the old city. The room is the usual size but it does have a big comfortable bathroom, which we liked. Breakfast is served at a reserved space of the bar located on the floor under the rooms. Very pleased with the service and overall stay.

Nothing.

Very nice hotel! Rooms, reception and restaurant/bar are very well designed. Beds were comfortable and the shower was great. Staff was very friendly as well. Breakfast was good, served to the table. Would definitely recommend this hotel! The hotel is in the newer part of the town, approximately 20 min uphill walk to the old town. Parking is on the street in front of the hotel, but with dedicated parking spots reserved for the hotel guests.

None.