We stayed at the hotel for one week, and overall, it was a pleasant experience. First of all, the rooms were really spacious, including the bathrooms, which were clean and very comfortable. The location of the hotel is fantastic—perfect for shopping and dining, with Carrefour supermarket just a short walk away. It’s also only a minute away from the bus station, where buses take you directly to the ski resorts, making it incredibly convenient. The staff at the hotel were outstanding. A special thank you to Mikealla, the waitress in the restaurant, who made our stay even more enjoyable. The hotel also has a small spa, which, while basic, offers good privacy, along with a small swimming pool and a sauna. The food is a mixed story. Breakfast was great—fresh and varied. However, the dinner included in the half-board option was disappointing. The hot dishes, like the soup, were served lukewarm, and on the first day, we were served a piece of fat instead of pork meat. After we raised our concerns, the hotel kindly offered us the option to spend €50 in the lobby restaurant instead, and the food there was absolutely fantastic—delicious and far better than what was served upstairs in the included dining option. Another highlight was the maintenance staff, who went above and beyond to guide us on how to start our ski holiday, including the best ski rental options and which bus to take. While the hotel is rated 4 stars, it lacks room service, which is unusual for this category. However, the exceptional staff made our stay memorable and enjoyable. If the chef in the main restaurant were replaced or the food improved, this hotel would truly be top-notch

We arrived at the hotel around 12pm with luggage, but check-in was not yet available, but they had a place where we could leave our bags and go on our tours without our luggage (which was great to have this service available, so we were able to make the most of our trip). There was also a bathroom at reception where we could change and tables where we could eat before heading out for the tour. When we returned, it was already around 5:30 pm, we checked in and went to the room quickly, we had another appointment at 6 pm (Caldea, it was a 5-minute walk from the Hotel, this was perfect, as we wouldn't have much time between arrival at the hotel and this appointment, we 100% recommend Caldea, the Premium package is the most worthwhile in our opinion, as it has the best swimming pools and we also recommend Tobotronc at Naturland, We loved the tour, it's a shame there's a 2x limit on the ticket only). Upon leaving Caldea, we went to the center at McDonalds (which is a 10-minute walk from the hotel and 5 minutes from Caldea), we loved the snack options, different from where we live, and we went to the Hotel to rest. The room is spacious, has a heater and TV, a beautiful view and the shower was very good too. We found the room and bedding very clean and had everything we needed (towels, shampoo, soap, hairdryer...) and the bed was very spacious. We had a great night and have nothing to complain about. The hotel is not the most modern in the city, but it met all our needs and we found the price and location to be very good for our needs. From the bus stop, it took us around 20 minutes to walk. The city is quiet and safe. We loved our time in Andorra and we definitely recommend it. The only thing I regret is not having stayed 1 or 2 more in the city, in case you wanted to enjoy the other Grandvalira park and also to do the shopping.

The only negative thing I could say would be that check in was earlier.

Perfect location,staff very knowledgeable and helpful specially Agustin on the reception he made our stay special

Car park small and not enough spaces and expensive, recommend to book in advance

Was conveniently located in the center of town. Was able to park underground under the hotel (very tight spaces so be patient trying to pull in!). Close to restaurants and grocery store across the street (with excellent fresh squeezed orange juice machine). We had access to the spa area, which had a small pool and sauna. You can't just drop in to the spa, you need to reserve a time at the front desk. A bit inconvenient but it does mean that you have it to yourself during your reserved time. The pool was too small for laps and not hot enough for a hot tub but was refreshing to get in after the sauna.

It seems all the hotels downtown offer the same thing. We chose this hotel because the rate with breakfast was very reasonable & we are pleased we did. The reception area is snazy but the rooms are a little dated. This isn't to say they are not nice. The bed was HUGE, water pressure great and the breakfast was one of the best we've had in Europe.. and served until 11AM!!!! The location is perfect. We paid the extra for parking because there are no other options! Other parking lots charge the same and for 23 hours, not 24 WTF. Sadly parking can not be reserved, so it was a little stressful double parking on the street, running in side to see if they had parking and then waiting for them to open the door to the garage. This just seems to be the way of it. You should note that normal (eg Vodaphone) European Phone coverage does not work in Andorra. So prep for that!! Eg maps and knowing how to find your hotel! Also not there are rooms that face out to the street with mountain-ish views OR back rooms with a single window in the far corner. The receptionist suggested we take a back room which we did but perhaps we should have choosen the other style. We would stay there again. Location, location.

Perhaps they could have more staff at the front desk. The rooftop bar/area is only open with the bar is open. We went up again the next morning to try to take photos in the sunshine but couldn't get out there.

The room was fine , a bit old, but had a good view over the town and mountains. Breakfast was OK but I would expect a bit more from this type of hotel. Convenient parking

We were asked to leave parking as soon as we check out (15 minutes) - it's a bit odd as we asked for a 2 hours, assuming that we are not talking about room that should be prepared for the next customer, not about parking lot in an empty parking Also only 2 coffee capsules in the room with coffee machine sounded like a joke

Breakfast was great with lots of good variety. Location was perfect. Only had to walk like max 20 minutes to where we wanted to go. Room was clean and employees were very kind.

I saw black mold in the shower and that worries me about how often they clean them… they did have a cleaning lady who gave us fresh towels and was very nice. But I was worried after seeing that in the shower. It was also a very small room but enough for the two of us!

The staff were incredibly efficient and resolved a few small issues promptly. They went above and beyond. Spa pool and sauna were good. Beds were exceptionally comfortable and there were extra pillows available in the wardrobe, which i always appreciate.

The lobby bar, which is a very appealing area to relax, was closed the first night. I informed staff that I had been looking forward to spending time there and the second night it was open.

Staff were amazing, especially in the restaurant. The lady in charge was super friendly and very attentive. Spacious rooms, professional staff, very good evening meals at the restaurant

Lack of hangers in the room, that is annoying especially in the winter season as there is no place to hang jackets

Excellent hotel. Kind staff. We got our room and there was a very heavy smell of cigarettes (we booked a non-smoking room). We contacted the reception and immediately our room was changed to another room. The room is spacious and clean. Excellent and varied breakfast. Good and free Wifi. Excellent location- about 5 minutes walk from Caldea spa complex and about 2 minutes walk from the shopping boulevard. We enjoyed very much, highly recommended!

Would have been nice if there was a kettle in the room with tea/coffee facilities. A pool on the top floor of the hotel is at an additional cost and must be booked in advance.