Loved the hotel and its cleanliness, atmosphere and facilities. Breakfast was amazing, but a little understaffed when we were there as they had a function and kept running out of plates and knives and forks. But the chef was excellent. If we could give the hotel any advice it would be to train the reception staff. Most are very young and not super friendly or happy. Some hotels go out of there way to ensure you have all the informtion you need, but the younger staff just seemed reserved and uninterested in their jobs.

Reception check in could be improved.

Lots of things. Friendly and helpful staff on check in. Very good undercover parking with secure area opened by room key. Room furniture, bathroom, etc were good. Not brand new, but well maintained and clean. Shower and toilet were top notch. Room servicing was good. Pool was terrific - really, really good lagoon style with a sandy "beach". Restaurants, clothes shops and a convenience store are about 200 metres away. Very good pizza. "Fins" seafood restaurant is world class. The real beach, Pacific Ocean, is just past the shops and restaurants. It seems to be a very safe area. We'll be back.

Two of the slots in the 4-slot toaster didn't work. The bread was ejected before it had a chance of becoming toast. This was not a problem for us, so we didn't complain.

The big pool. Room size in our one bedroom room. Salt Village variety of restaurants and shops.

Quite a bit of outside area needed repair and maintenance, eg tropical pool was not heated and the spa did not work. Pavers at main pool obviously needed repair for some time and looked dangerous.. Our car in Wing 6 carpark got heaps of bird poo all over it. Nothing seems to be done to try and control the birds. Room was not ready at 2pm check in time.

We travelled as a family of 5 (kids 4/7/10 yo). We loved the pool. It’s a beautiful resort style pool with good sun for a lot of the day. The room was well equipped alrhough I always wish places offered a stick vacuum to keep floors clean of sand! We otherwise loved the location walking across to nearby cafes, bistro and restaurants

We had two adjoining rooms for a family. There was rooms advertised like this but ours was not. I intentionally chose a room that didn’t say it was two rooms with a shared door (ie one bedroom suite and a separate studio). I personally don’t like this setup when travelling with young kids it makes for disjointed layout and sleep arrangements etc.

The room was awesome .. great size, love the bed, beautiful pool view.

We arrived at 3pm expecting our room to be ready as check in is from 2pm but our room wasn't ready and we had to wait for 45 minutes. I understand staff / housekeeping were busy but to be honest that's not my problem. We weren't checking in early we were checking in late so our room should have been ready for us. Especially as we had an infant with us on a super hot day it would have been nice to go straight to our room. We then needed to ask for a cot because a roll up bed was set up instead. Not a good start to our stay.

The Buffet breakfast had a lot of options and very fresh and delicious. The pool area was wonderful had an amazing hot spa and private covered cabanas to relax and enjoy free time with side tables to enjoy drinks or food by the poo as there is a bar on site. Very relaxing spacious place, rooms are generous size and very quiet if you need a relaxing quiet getaway. Lots of options to explore close by by car or walking distance to other cafes and beach, beautiful gardens and parks around whole resort. Local secluded beaches around Cudgen creek and beach very close to resort. great for private picnics and private beach access. Staff are very helpful, bath products smell amazing, they use appelles large sizes so you don't have to request extra shower gel for the spa or extra conditioner for those with long hair. Bose surround sound for good quality sound in the room, rooms have large cupboards and plenty of space. We booked the spa suite perfect size for a couple, sun lounge and table and chairs on balcony for morning nespresso coffee in peaceful private area.

Sent message with a special request via booking.com no reply from the hotel.

The location is great for a peaceful break. The beach is beautiful and there are good places to eat and buy snacks nearby. Hotel facilities appear well maintained. Ours was a dual access room for 4 people. The larger part of the room was very well presented and mostly clean. The smaller room was unfortunately not the same standard as the larger room.

The smaller room had a bad smell from the air conditioner. I guess it needs more regular maintenance or cleaning. I reported this to the reception when I checked out.

We had a one bedroom with spa bath. The room overlooked the smaller pool which was quiet and relaxing. The bed was comfortable and the room was clean. Wish we could have stayed longer. Breakfast was great, had everything we needed.

Only disappointment was front desk staff could have been friendlier and more welcoming. The lady on the front desk gave us the wrong directions to our room, we spent a good 15mins going up and down the lift to finally find our room and the key didn't work. We had to go back to reception with our luggage to have the room key rekeyed. No apology or enjoy your stay.

Room was lovely location is amazing Breakfast was very good i was disappointed in the fact that the spa didn't work in our room although i am happy i have finally received a credit although the communication to sort this could of been better

Please see my comment above in regards to this ........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

I travel all over NSW and Queensland for work and stay in many places but whenever I am doing Northern NSW - Peppers is my go to. Most nights I am kicked out of the pool because you can spend so long in them. In summer their main pool is great for everyone and in winter the heated pool and spa is lovely. Whilst I haven't seen the 'VIP' rooms - the stock standard rooms are great and exactly what you need.

Honestly, there's nothing I really don't like. Parking is free, everything is great and even a one or two night stay feels like a getaway. I guess if I had to criticise, not all the elevators are airconditioned, but you'll spend less than 2 minutes in them anyway.