Clean. Did the job which was had a bed and shower

Booked a one bedroom because Says it “has” a sofa bed and it doesn’t. Had to go down and ask for a roll away because we needed two beds. Kitchen only had one water glass in the cupboard. Shampoo conditioner body wash on wall was empty Also trying to find the hotel was abit of a struggle as the writing in the building is small and gets covered by trees on the street.

free room upgrade & early check-in & late check-out for my birthday trip, comfy 1 bedroom spacious apartment with balcony, great water pressure in the shower, good location & staff were friendly & welcoming 🙂

the onsite restaurant & bar was closed my whole stay ... no fry pan to cook with in kitchen , had to request a pot to boil eggs instead ... day 2 there were several tradies hanging off my balcony constantly drilling & doing some sort of maintenance from early morning continuing all day long which was very loud & very annoying ...

The staff at the hotel were wonderful, helpful, kind. The beds were super comfortable.

The reason we booked the apartment at Oaks Melbourne St Kilda Road was that, in its listing on Bookings.com it clearly stated the room had a sofa bed in the lounge. After we had booked, however, we were told there was no sofa bed. It is really important that you change your listing because it is misleading. We were then told that the bed in the bedroom could be separated into two single beds. When we arrived at the hotel however, that wasn't possible either. This would have all been a complete disaster were it not for the wonderful staff who provided us with a complimentary wheel-in bed. They were wonderful.

We liked the convenient location, as we came to Melbourne for an appointment at our consulate. We especially liked that, although we could not check in before 2pm, we were able to park our car in the secure underground carpark ahead of time. That was extremely appreciated. The rooms were sensationally appointed and very comfortable and spacious.

We booked two rooms, and noted there was an adjoining door conencting the rooms, but it was locked. We didn't know this ahead of time, and being able to access each other's rooms this way would have been much more convenient. Perhaps if a family is booking two adjoining rooms, they can be asked if they'd like to have the adjoining door opened or locked.

Cleanliness excellent spot on keep it up Hiuse keeping. The bedsheets were spotless , crisp clean , I was happy. Room Clean and spotless. It was sons birthday and the hotel did deliver as per request setting up a little gift , for my son a card and some chocolates it was small but my son and us appreciated the surprise more, it meant a lot, what a pleasant surprise.

Seemed the fan in the bathroom wasn’t working well and the bedroom had no A/c and become hot at night the A/c in the sitting area could not help. The small fan in the bedrooms with no A/cs could be helpful

A spacious single room with everything you would need for a self contained stay. I enjoyed the view of the work on the building construction site out to the west, which once complete will sadly imped the view in that direction in the future.

Quite a few things weren't working, but were rectified quickly, by helpful, courteous staff. TV - had to be reset. Dishwasher - threw a maintenance code and I couldn't open it to get our crockery. A fin was missing off the air-con. Stove wasn't working. Kettle had the wrong base.

Very nicely presented and comfortable rooms on the outskirts of the city. Acted as a perfect base for a concert in St Kilda- just a short drive away. The staff were lovely, and we appreciated the added convenience of the carparking on site. We were also pleasantly surprised by a plate of treats as we entered our room- a lovely and tasty touch.

There is some building happening behind the building which we could hear from our room in the morning. However the glass was mostly soundproof and blocked out most of the noise (just not great if you’re a light sleeper).

Loved the smell when you first walk into reception, also very clean. The rooms were nice and clean too.

Our tv Netflix/internet wasn’t working, also wasn’t allowing us to to cast from our mobiles. Didn’t like that there wasn’t a 24/7 tech service that we or housekeeping could call up to fix it on the spot. Housekeeping just said “sorry, there’s nothing we can do about it tonight”. Did not relay this to reception either. If I wouldn’t have called reception again to tell them, we wouldn’t have been offered to switch rooms. Didn’t like that housekeeping seemed to forget to wash the dishes in the sink, or clean bathroom floor properly near the shower, or throw out used tissues on bedside table. Didn’t know that toothpaste wouldn’t be provided. Took awhile for water to get hot in shower

Excellent breakfast, with added bonus it was included because we are "Genius" Perfect location for our requirements. Was excellent that we were able to check in very early, even though we were just going to drop our bags for ease of movement. Thank you.

Beds were comfortable, but a bit too soft for our personal preference, but every one is totally different on that! We had trouble with the heating remote but got it sorted. 1st world problem, there was only 1 English Breakfast teabag, which I am sure I could have got another if I had of asked, the staff were so wonderfully accommodating.

The check in was fast. Room was very comfortable and well equipped. Parking was offered at a very good rate however not for free. Washing facility was well equipped and useful.

The kitchenette only provided glasses and plates for 2 people, insufficient if you host anyone. No cooking equipment even for simple breakfast preparation. Cleaning the rooms once a week is insufficient. It should be at least twice a week.