Fantastic location opposite the beautiful Albert park. Modern lobby. Lovely swimming pool. The staff friendly and helpful.

The room is dated and the carpet needs a deep clean or changed. Housekeeping isn’t reliable. One day they never came until the evening when we had to make a few calls to get someone to come and clean and replenish our room. There aren’t complimentary bottles of water in the room unless they say you’re a loyalty member of the hotel.

The room was spacious and clean. The bed was very comfortable, and the shower pressure was amazing. The staff were super friendly and helpful. The buffet breakfast was great. Lots of different choices for all. i did also enjoy dinner at the bar, the Blat was amazing.

The room was very hot. The aircon was not working that well. The control for the aircon control was so out dated couldnt change the control's was sweating during the night i think the room, although clean, was not 5 star rating in my books.

The room was spacious with very beautifuk view of the lake and sunset through its wide glass walls. The bath is very spacious and clean. Hot water is working all the time. Checking in and out is very quick.

The breakfast was good, but for someone staying for a whole week, i would prefer if they change even just one dish every two days at least. But i cant complain cause they serve nice good food.

The fancy bar and restaurant and the fancy lights in the room. The entrance foyer had a lot of seats to sit and relax which was good

The room service breakfast arrived very cold with no lid over the breakfast. The bread wasn’t toasted properly and no butter was given for the toast and the coffee was very cold . All the food for the breakfast was very cold. The tv should have Foxtel so customers can watch some movies free of charge like other hotels in the city which do offer Foxtel.

Breakfast has a good selection of food bit the coffee machine fodnt work well. The location is good for a conference but having 2 Melbourne Pullmans is confusing because people from interstate and some people going to conference by 9am went to the city Pullman first. They need to be more identifiable

Being charged $56 for tips when eating in the resteraunt when it wasn't discussed with me first. Parking should be free for guests paying for rooms

The room was lovely for a one night stay, comfy bed and great shower. We loved the beautiful bar area for a pre drink before heading out for our weekend plans.

The only one down side of this room we had on level 5 was that we were unable to turn the heating system down to a cooler air (yes it was winter) although it made the room quite warm and stuffy to sleep in for the night. Otherwise it was all good

We enjoyed a beautiful view from our room, overlooking Albert Park Lake. The beds were comfortable and separated from the sitting and bathroom area. The car parking valet service was excellent, efficient, professional and very pleasant.

We stayed at the hotel for 8 nights, but our room was not serviced for the last 3 days of our stay. We mentioned this when checking out and were told that they were celebrating housekeepers week!!

I stay at many hotels one a month maybe two sometimes and this is the first time I’ve woke up for a bed without a neckache or a backache so that is a big bonus for me👌🤙

Breakfast was cold but I understand that they couldn’t keep it hot due to all the clients lifting the lids up and down multiple times and the tea bags was not in English so couldn’t quite guess which one was which overall was an amazing stay 👌

Comfortable clean good location friendly staff

The buffet breakfast not good value they packed up without warning when we had paid top dollar and hadn’t finished. We usually enjoy a croissant or a danish with our coffee but nothing fresh was brought out only dregs of what was put out earlier.

Facilities were great especially the gym and the pool. Room was large and the hotel’s location was really convenient to Prahran, Chapel St, St Kilda, CBD & Melbourne Park.

Customer service and waiting times at the hotel bar/restaurant was not at the standard of most hotels of this calibre. You are better off having breakfast elsewhere and not having the hotel buffet