For an old building it is kept very clean. The staff are very helpful and friendly. It is useful having the cafe and bar on site as there are not many dining options in pemberton and the bar area has a lot of character. Aircon worked well too which was great. It's a good location for the local forest areas - cascades, beedelup falls and the big brook dam beach are all worth a look, even when water levels make the falls less exciting.

The WiFi didn't work in our room so we needed to catch up with things in the reception/bar area. Apparently this is pretty normal. The rooms are clean and comfortable but a little dated and gloomy, however, compared to other options it's good value and I would stay there again.

We had stayed at the Pemberton before and were happy to return for the comfort and experience. Staff here were wonderful, friendly and helpful. Rooms were clean spacious and comfortable. Although the hotel may seem a bit overpriced; even for its location.; we enjoyed a very comfortable stay. Having the cafe and Pub attached is a bonus and we ate there for most of our stay. The food and service at the pub was great and had a good menu including Pizzas. Other than wanting to try other places for the experience we were happy to eat there. I have not added photos as there are enough on the web to give testimony to this place.

Can't think of anything.

Main part of room very nice. Hotel and food great.

The bathroom was ok but dated and 'modified'. The cabinet was homemade with just cheap timber although the basin and bench top were new and the toilet stuck out from the wall into the room about 2 foot with a multitude of plumbing behind it. You had to be a contortionist to stretch behind you for the toilet paper. Small things in the scheme of life but very noticeable at the time of use. No teaspoons to stir our coffee.

Staff were lovely, food was good. Hotel room was clean and comfortable

The location of our room (34) made for an exceptional amount of noise. We came back from touring to find out room propped open. The cleaner said they had not long finished but they had moved on and our room was still fully propped open. Nothing you can do but the exceptional amount of noise from upstairs guests made for 2 difficult nights sleep.

The staff were amazing. They were friendly, helpful, and efficient. Nothing was too much trouble for them to attend to. The restaurant food was good value and specials changed each day. Being open for breakfast, lunch, and dinner was a bonus. The bed was extra large and comfortable. The room was clean and serviced each day. Would recommend.

The shower screen door leaked, but on being reported, I am sure it will be attended to.

The deluxe suite was spacious, well decorated and comfortable. We enjoyed the complimentary continental breakfast.

The kitchen and bathroom facilities could be updated. The kitchen is very basic. A coffee pod machine, microwave, toaster would have been appreciated. We couldn’t find the remote to operate the air conditioner. The phone was out of order. Although we requested on site parking, when we returned after a night out the small onsite car park was full and we had to park on the street.

Good location Room was serviced daily Friendly staff I had a balcony room I couldn't hear the traffic at night. Aircon and fans were lovely for the hot days.

Needed more cutlery only had tea spoons Maybe a fork and knife and wine glasses would of been handy but other than that I was impressed and it was cosy. A great place and would stay here again.

The food in the hotel part was really nice

The exhaust fan in the bathroom was so noisy it felt like a helicopter was landing outside the window - LOL!! The allocated room - the bathroom toilet paper was basically behind you - not good for twisting your back to access it. There is another wall it could be put on for easier access.

Lovely staff. We ordered room service of two roast dinners which arrived super quick, nice and hot and really delicious. I managed to lock myself out twice and both times the staff were so lovely about letting me back in. Lovely room. Nice little private outdoor area for coffee. Cannot recommend this place enough!

Nothing. It was perfect.

It was very quiet, it was easy to find on the main strip as well as accessible parking in the back area. Food at the restaurant for dinner was exceptional especially the lamb shank.

The locks felt quite non functional due to their policy stating that any stolen goods in the rooms aren’t covered by them unless kept by the counter