The hotel was very comfortable and the staff was very welcoming and friendly and even welcome us with a ginger bread cookie which was a lovely surprise! The beds was especially comfortable and the bathroom was very clean! The hotel is very close to a lot of local cafes, restaurants and a supermarkets which was great, especially if you want to immerse yourself in the local cuisine and at a cheaper rate compared to the prices in the city Center!! Lastly, the hotel was very close to bus, trams and train stations which was great to travel into the city Center.

Nothing!!! It was a great experience.

A lovely historical property that has been renovated to very high standards. The room and bed were great, heating in the room and bathroom was much appreciated in December. Ladies at the reception helped with directions and phone charger. There are a couple of Italian restaurants plus an Asian one and a bakery which were great for meals. Metro to the city is a 3 minute walk away.

I didn’t understand why 2 narrow blankets are given for a double bed - it was impossible to keep them on our bodies throughout the night and would inevitably fall off the bed several times during the night 😅; not ideal on cold nights..

Nice, clean room. Nice clean little bathroom. Personnel was very kind and helpful. We arrived early but we were allowed to leave our luggage at the hotel while we visited the city. Good sound insulation of windows in the room. Street noise didn't bother us at all.

The lobby had the smell of an old house. I get it, the building is old, the tapestry/wall decorations are old. A lot of buildings in Vienna have the same smell. I wasn't particularly upset with it, I just noticed it. Good thing was that the smell was not present in the room since the walls didn't have any decorations.

Close to Schonbrunn, nearby food shops. Stayed for only one night.

The view.

Location was great for me since I could take the metro (1/2 block away) directly into the center of town while not having to pay the high prices there. My room on the back was quiet, the bathroom with tub was newer and the staff helpful. It is right next to the Schoenbrunn gardens.

As I expected, the hotel is a bit old fashioned which has its European charm and needs some updates especially in the decor. I didn’t have breakfast so I can’t judge that.

This is a very well located traditional hotel. The staff were wonderful, kind and welcoming. Breakfast was good value, offering lots of choice. The room was very comfortable, Lots of useful tourist information in the reception area. Elevator was a bonus, as there were over 50 steps up to my floor. Front door was closed in the evening, and accessible only by key.

In the description, it stated that there would be a fridge in the room. While this may been in other rooms, unfortunately there wasn't one in my room. This would been a welcome bonus. In Austria, there are single duvets placed for each person on a double bed. Having a larger duvet would be nice.

Good access to public transport and the vicinity of the ZOO. Nice and calm place to stay.

We were staying for the night so that we could enjoy Schonbrunn Zoo on the Sunday, and for this the location was excellent. The hotel is a lovely old building and had beautiful high ceilings.

I thought that the cost of the breakfasts for children was expensive and therefore went around the corner to the Anker bakery and breakfasted for a quarter of the cost. Also the 3rd bed in our triple room was really uncomfortable and my daughter ended up in the main bed that already had two in it; I tried the bed also but it was really uncomfortable. The bed seemed to be some kind of fold out chair and had hard ridges along its length. I would recommend changing this and it then impacted our day in the zoo... we were all tired.

close to subway and palace, shops nearby, christmas decorations, confortable bed, clean room, place where you can leave your luggage.

I would have liked it to be warmer. I am the kind of person with 22 degrees in the room.

The staff were very friendly and welcoming. They even gave us some Xmas chocolate at check in. The rooms are very clean, comfortable and the bathroom was big and had spare tooth brushes, toothpaste and shaving razors. The location was perfect..5 mins from the train and trams to the city centre. I was very impressed at the service and facilities and will stay here again when we visit again.

We liked it all!