We had the familiysuite. 2 double beds, simple, elegant interiors, helpful stuff, calm atmosphere.

I booked 3 nights at the Hotel Heritage for my parents. They were very happy about the hotel. Deluxe room with huge windows. The hotel staff was kind. The breakfast was generous and good. Perfectly situated on the beautiful seaside for fresh air, and near Antwerp for tourism.

Check-in way before opening, help with luggage, No payment when booking, even better!! Payment by money transfer when back home. Trust!

Elevator oos, no info on website. Some minor suggestions to improve comfort.

Rooms really nice and big, bed very comfortable.

Nothing

Very cosy room.

The location of the hotel was fantastic!

The elevator was out of order which wasn't mentioned when I made the booking. We had to learn this at the check-in. During breakfast the waiters put annoying disco music as a background music. Strange!

The hotel is good/centrally located. Dining options and eg 2 bike rental shops are nearby. As well as a larger park, with playgrounds and cafe&bistro. The room we had was on the

The in-house restaurant/bar/outdoor area were unfortunately closed. Unfortunately nothing was there when booking. We were looking forward to this due to good recessions. But also just to have a glass of wine or something, not to find a place somewhere. The WiFi was also not available or very bad. I can't say why that was. Unfortunately, towels were not exchanged during the multi-day stay. There was also no broom for the room to sweep up sand from the beach on the wooden floor. Maybe just a mistake. The elevator was also out of use. Of course we managed anyway. Booked at a reduced price, but without stating that it was because of the various restrictions. Would we have booked anyway? ...at least it would have been a more transparent/fair basis for making decisions about price/performance and the inclusion of other factors. So the first impression and the experience of staying at this point was a bit mixed.

Newly renovated but not yet finished

The toilet made a continuous noise. The lift was broken. No reduction in price for the broken lift. Carrying children to the 3rd floor and no price reduction is not friendly. No child bed on offer.The rooms are not well soundproofed and the door locks stick.

Good sized room, good breakfast.

Dirty toilet - still faeces under the seat from previous occupant. We got trapped in the lift - mechanical failure - very scary.

I stayed at the hotel for the third time (second time this year). While I was happy to overlook some small shortcomings in the past (due to the hotel's excellent location), this time around I was disappointed enough not to come back again. The breakfast is of mediocre quality and limited selection (something I was happy to live with). This time, I got to the breakfast room half an hour before the end of the breakfast time. No one cared to refill the bread basket, the cheese or ham plates (hopefully not too much to expect for the noble price of 160 euros a night). While the rooms are neat and clean, the bathroom could do with more care (the drain in the shower for example). Finding a plastic cup filled with cigarette ends on one's balcony, or looking at old beds placed against the wall in the corridor also does not make one feel exactly like in hotel of this price category. Since no one cared to ask about the stay, I use this forum to do so.