I can't describe it in words. It was all perfect: Staff, Facilities, Comfort, Decor, Food: They had everything. To make things even better, they had drinkable water and cookies brought into the room every night. Plus, they refilled the free mini bar every day. To top it all, their X-mas eve Buffet was magnificent. The small details made them It is the best hotel I have been to in Latin America.

Small hotel, family-owned, cottage style in the heart of Gramado. Walk in distance to main street as well all restaurants. Decor is log cabin chic with a twist. Dishes are typical Brazilian cuisine and local bartender André makes difference . Bed and linens are of good quality, shower and amenities excellent

Price

the breakfast buffet was excellent, coffee was very good, interior design in the restaurant and bar was fantastic as was the room- staff were well trained and happy

i did not like the avocado eggs, may as i am from Melbourne Australia which has the best in the world- more a la carte options for breakfast would have been good

great location, modern design, nice stuff

the hotel asks for 10% service fee for the stuff. we payed 8400RS for the hotel and we’re asked to pay extra 840RS as tips.i have never seen anything like this before and find it not right.

Exceptionally well located next to everything. The design of the hotel reminds Swiss alpes boutique hotel. Breakfast was absolutely amazing!!! The hotel staff were always smiling and very pleasant. The cleaning ladies left the room spotless everyday, they even folded all my clothes and kept everything very neat. Another nice touch was the sweets left on the bedside table every evening to have sweet dreams. All in all top spot. I am looking forward coming back.

Wood is in the heart of Gramado on a side street a stone from major attractions. Hotel has a blend of urban and cottage concept. All employees wear plaid red shirts open lobby invites guests to interact with artworks. A fireplace and some tangerine-cinnamon aroma is the quintessential welcoming experience. Check in is done immediately without any issues and a glass of sparkling wine is complimentary to all guests (adults) checking in. What makes the hotel very special is their staff. They give tips, advice where to go, where to avoid. Room is great, charcoal Grey meets woodwork, leather bench and a art hanging on the top of my bed. Amenities are of good quality, e.g. Loccitane. Breakfast is a local feast with invitation to the gaucho culture, cuisine with a contemporary twist. Freshly squeezed juices including local peach named butia, green juice, organic coffee and range free eggs are a few treats of Wood. Pastries, cakes, local yogurts and honey are icing on the cake. Every evening they prepare the bed and place a cotton towel at the foot of the bed. They also give two mini chocolate truffles too... Sleep quality and linen are superb. I ate a few times there. Capeletti soup was below average. Pasta was clustered and broth had no taste. Called manager to address. Same for the rice cake balls not so tasteful. Called them and provided constructive feedback. Drinks are very nice Some of the rooms need some maintenance (dented furniture, spots on the walls room 2008) . I called management a few times to replace worn and torn towels. Cleanliness of rooms could be better. After three calls the head of governance took care and assured every spot was clean and neat. ros Extremelly well trained staff ( kudos do Luciana, Say, Dhieny, André, Wendel, Adenilson ) Open Windows, contemporary furniture, cozy ambiance, Cons No rooftop bar. Restaurant food should be better. No management director present to address customer 

Dinner meals were not ok, not tasty

Staff is super friendly and location is great. Every little detail was thought through. Loved the food. Super recommend this boutique hotel!

I liked everything!

Breakfast was beautiful. The treats delivered to the room were thoughtful.

The room was very small and starting to show wear and tear. The room needed to be repainted and the hallway carpet was badly stained. Expensive considering that the hotel has no amenities.

location style attention food

small rooms looking to air conditioners complicated tv and light installstions

unique design, perfect location, extremely nice staff, free minibar, delicious restaurant, daily gifts left in room, comfortable bed and linens