Great location, they provide you with beach towels, which was nice. Lots of security, so felt very safe. Room was huge and nice toiletries provided.

Check in and check out took absolutely ages. Over half an hour, we’d also already checked in online. Was quite bizarre. We also returned from a day of sightseeing at 4:30pm and our room hadn’t been cleaned. At 5pm we had a knock on the door from the maid asking to clean the room. Rooms should be cleaned in the day time, not the evening in my opinion.

* Prime Location: Close to Copacabana Beach and within walking distance of Ipanema, making it a convenient base for exploring Rio. * Spacious & Clean Rooms: * Outstanding Staff: the kindness and helpfulness of the hotel staff, which enhances the overall experience. Thanks to Alexandre from the check in team * Excellent Breakfast: The buffet offers a wide selection of hot, cold, and sweet options to suit different tastes. * Beach Services: The hotel provides a stall on the beach with free chairs and sun umbrellas, a great perk for guests.

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The lobby was spacious and airy with lots of seating. There were a number of us staying in the hotel as we were attending a family wedding, however our dream trip came to an abrupt end when my sister’s husband who was also staying in the hotel died suddenly. The Management and staff of the hotel were exceptional. Renee the hotel Manager provided us with a room near the lobby where we could gather, also providing coffee & water for us and our extended family who were staying at a hotel nearby. He also allowed one of his staff members, Thaine to accompany my sister to the hospital and act as a translator. Kaique, the guest manager was also on hand to assist us. A special thank you to Manager Renee again. I would highly recommend this hotel. It’s in a fabulous location and they made our stay as comfortable as possible considering our shocking ordeal.

Great location, nice clean rooms and facilities. Good bar and breakfast was brilliant. Gym was impressive. Felt very comfortable and safe. Highlight was the staff, everyone was very friendly and helpful but I want to shout out Dylan especially for exemplary service.

WiFi was really, really poor. Very disappointing for the cost and it made the stay more stressful than it needed to be. This really let the hotel down given that everything else was very good. Also, I picked the hotel for the sauna but it was nowhere near hot enough even at maximum temperature- massive disappointment.

Truly a wonderful quality-price ratio. The room was spacious, beds were comfy. Shower was excellent! We loved the newly renovated gym and spa area. Breakfast was truly delicious - definitely the best point of our stay. We also very much appreciated security outside the hotel.

Some areas were still under renovation even though they were actually empty - we would have loved to be updated to one of their new rooms. Also, some info were surely missing: we were told there was a spa, for which we directly went to that. But we were not told it actually needs to be turned on about one hour before using it - which unfortunately did not give us enough time to truly enjoy one.

Excellent location with great views from restaurants and pool area on roof. Very nice, helpful staff with good english language abilities. Good breakfast with lots of food to choose from. Mercure hotel designated area on beach with chairs and umbrellas right in front of hotel was good. Nice small restaurant/bar on roof with views over Copacabana. Nicely furnished and comfortable room.

Had to get a maintenance person to reprogramme safe in room before i could set code and use it. Only two clothes hangers in closet. Both problems dealt with promptly.

Staff were a dream. The location was incredible for copacabana near station 5 on the beach. Breakfast was top also. Assisted with a late checkout although we checked out normal time they held our bags and provided a place for us to change and shower. Little tip 18th floor is a gym(not where we were staying but there's direct access) views from their is incredible. Also great having the chairs access on the beach those people there really made us feel great.

I bought a side sea ocan view which whilst I cannot fault it on being exactly that in honestly in the room were were in 942 the real view is of the apartment building directly opposite. You can see the sea from the room I just hesitates as to whether i would wadvice others to shell out the additional for the view more my fault than the hotel's. Don't worry about the room with the view get out of your hotel room.

Great location right on the Copacabana and really friendly and helpful staff. Booked tours for us, upgraded our room and gave us early check in which was welcomed after a long flight. Great breakfast choices in the morning, well worth choosing this option. They had a section on the beach where hotel staff would provide you with a chair and umbrella

Being refurbished at the moment but no bar or pool which was a drawback but theres plenty of bars and cafes outside the door and you've the best beach in the world so why do you need a pool!

Great breakfast with a lot of choices. Great location with a very nice bakery on the corner. The rooms were spacious and the cleaning service was superb. You could tell that the cleaner really went the extra mile.

The bar was empty, and maybe with good reason. we had a problem with payment the first night, the card machine didn't work and the beer was in can, and wasn't cold enough either. Needless to say we didn't go again.

The staff were friendly at first we were put in a disabled room the manager soon changed to another room. The location was excellent. It was very very safe there. Shops nearby supermarket around the corner coffee shop next door. Hotel very clean. Good breakfast different opinions. Helpful staff with trips and backs. Enjoyed the stay. Felipe and his team

We were unable to book in early so had book an extra night about 18 hours of that first day we were actually on a plane. I would like to have thought they could accommidate an early check as we were there 6 nights. Apart from that all good