Staff, service and food were beyond my expectations. Staff was extremly helpfull in every way possible and the food was divers. Beach is right infront. Sand is soft, water is clean and there is a playground for kids. The pool was also nice and there is entertaiment as well. Keep in mind this hotel is for families and older people trying to relax.

Old building - socialist era. They tried to renovate it, but you can't escape the feel of it - neither in the room nor the restaurant. There is a newer part of the building stuck to the old one and all the pictures in the booking app are from that part. Noone answers the provided telephone number in the booking app and noone answered my messages either. The 2 biggest minuses were the elevators - very, very slow and small. The other one was the insects - the rooms have no insect nets and that leaves the option to sleep with the terace door closed or get eaten by mosquitos.

The staff was so helpfull and friendly and the location superb, a beautiful sandy beach and on the other side surrounded by lovely nature and wildlife. A very quiet environment which we loved. Aftef a few small problems the kind manager gave us a free upgrade so we could stay at the newer part of the hotel in a wonderful suite, very luxurous and stunning view!

The elevators were very slow, very small and there were not enough, only two, not enough for the amount of guests. The food could use some improvement, a bit poor on the vegetables.

Unlimited food and drinks ,staff behavior, beach , room

Elevator is too slow , nothing really in the gym

The location in excellent the food was delicious the staff was friendly

The bathroom was on the small side bit immaculately clean

This was my third stay at Gergana. Happy to say it’s now Ultra All inclusive, and the beverages are better, compared to 2019 and 2021. I’ve been upgraded to a sea view room for free, which was really nice. The food and the services remained the same: top notch.

The staff is kind and polite, always eager to help. They provide excellent, highest-quality service, excellent meals, and excellent drinks. Clean and immaculate rooms, pools, and outside spaces. It was a really delightful and comfortable stay.

The elevators are a little sluggish. They could be replaced.

The apartment was super clean, and it was an absolute location. I understand the food choice is not the best because it is the end of the season. The thing I didn't like was the fact that the bartenders are not friendly. They don't say hello, thank you, you're welcome

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Fantastic location, great and friendly staff and the food was great

The evening entertainment was majority of the time catered to children. I was struggling to figure out what to do after dinner as i was one of the couples who did not have kids.

The hotel was exceptional, we felt pampered at every step from start to finish, lovely warm staff, helpful and attentive, abundant delicious food, there was a programme and something for everyone - we did music quizzes, dance shows, water aerobics, you name it. Very relaxing location as close to nature as can be, we even saw a nutria coming to greet us from the pond.

Location is right on the beach, staff is super helpful, the all-inclusive buffet is varied and plentiful.

Not easily accessible for elderly people.