Facilities to stay and breakfast was ok

The place where the swimming pool was located was cold. There was no heat.

We were extremely satisfied with our stay. Price quality exceeded our expectations many times over. The hotel is a little bit old, but it seems to be impeccably maintained. The room was very spacious with everything you would need. And here is the advantage over new and expensive hotels - precisely because of the spaciousness, as well as the presence of a bathtub, which is often missing in the bathrooms of 4 or even 5 star hotels. The staff is very responsive and kind. The spa has nice amenities.

It was clean, warm and comfortable. The breakfast was very good. The staff was polite. There is a parking in the hotel.

There wasn't a fridge in the room. I would prefer a shower not a bathtub in the bathroom. Also, there was not a window in the bathroom and the fan didn't work. The water in the pool was cold and we were extremely disappointed, because the main reason we booked this hotel was the indoor pool.

Breakfast was not the great but enough if you judge from the price you paid. All the reviews should be in accordance with payment. More variety can be a bonus for them. Unfortunately for them, the complex was not full.

More variety, more cleanliness on the tables. Improve the juice quality. Improve the quality of the meat - but again if we judge from the price perspective everything was ok ! We will be back there in the future of course.

Very nice hotel, comfortable and cozy. We haven't had a problem with hot water, the room and hotel was hot even though the temperature outside was below 0. The food is great, the breakfast and the dinner was great and definitely a good valley for your money.

The pool and the hotel are not connected with the hot line. It is a problem when is cold outside.

Hot wather all the time, good wather pressure, spacious and clean room, close to center, great pool and spa, good WiFi signal, free parking

Small TV and very small fridge with no deep freeze, old bathtub, no A/C, no bathrobes, same breakfast options every day, there was mould on the bread, no hairdryer in the room, you must ask for it on the desk

The room was quite big and comfortable. Breakfast and dinner are pretty good and tasty. The spa zone is great and available almost the whole day. The hotel is pet-friendly and located very close to the park, which is a great place for walking. The staff is very friendly and positive.

Nice hotel complex with big private outdoor area which is secured by ramp, including free parking space. Swimming pool and spa center available and very modern. Excellent tasty breakfast. Location is near center of Bansko. Room was really big and comfortable.

Heating in the hotel rooms should be improved.

The apartment was spacious and warm, the spa services were very good, the staff friendly and kind. There is a shuttle to the ski gondola.

The appearance of the rooms is slightly outdated. The room was not cleaned during the 4 days (the trash was picked up once), but maybe because it was New Year's Eve. Breakfast and dinner quite modest.

Location of the hotel is quiet, out from the Apres of the Gondola, but within easy walking of the old town and mehana's ....Well tended slopes....quality hire equipment at comparable prices to other European resorts

Attitude of some staff working in the bars on the slopes...whether it's because we're English or a cultural thing......found them rude