The whole property has a kind of “socialist times” ambience, but it was honestly renovated, the swimming pool, sauna, steam bath and the hot open-air pool are very comfortable and accessible. The breakfast is very good as well. The stuff was friendly and helpful. The breathtaking monuments of ancient Roman town Diocletianopolis are 10-15 min walk and definitely worth a visit. Mineral water springs in the town are also not far and look very special.

The standard rooms definitely need renovation, to minimize the noise the sound isolation should be provided…

The rooms are spacious and clean; the swimming pool is great, the hotel is well located- all green and quite. The majority of the staff was well trained and polite, the food at the pool restaurant was very good. It has tennis courts and bowling so all fun for children and families.

The internet connection was bad, the ladies at the reception (with the exception of the one with the blue hair) were out of space. They had no idea why they were there. The swimming pool was not well cleaned as all my swimming suits and shirts became yellow. The corridor smelled a lot of chemicals/toilet.

This is probably the best SPA hotel in Hisaya town and I have been here several times in different seasons. This time only the bartender at the lobby bar and the staff at Prestige restaurant were on the usual level.

The cleaning in the deluxe wing was disaster. There was dust in the bathroom (if you could even imagine that). The cleaning lady just changed one wet towel, which I left on the floor (as the institutions said) but didn't throw the garbage bin, nether refill/replaced the shower gel which was gone. There was no usual relaxing music in the SPA zones, and no lavender/mint in the steam bath and Roman bath. The receptionist at the SPA was a rather arrogant gay, self centred, not well informed for the prices and services different from those that he offers.

Great hotel, tasty breakfast, and very nice spa area. Even though the hotel was full with people, there was enough space in the spa and sauna areas. We really enjoyed it for a weekend getaway. There were two pools outside - one very hot one (39 degrees) and one a bit colder to balance the body temperature. Inside, there is a big swimming pool (bring your shower cap) and 3 small Jacuzzis. On a selarate floor there is the sauna area with one steam room and a hot sauna of 68-70 degrees. The surrounding is great. There is bowling, tennis court, bars and kids entertainment room. 3-4 minutes away from the hotel there are also some nice ‘mehana’ restaurants with traditional bulgarian food. Overall, great experience and recommend it for a getaway trip.

The room’s carpet smelled a bit of mould, but opening the window solved the problem.

Designed for comfort and very clean, with a large outdoor pool (and two smaller ones, with different temperatures), set in a perfectly maintained park with old trees and sculptures. Delicious food options for lunch and dinner, good cocktails in the lobby bar, and perfect location in the center of the town.

The lobby bar and the pool bar offer excellent and inexpensive coffee. The coffee at breakfast is really bad and ruins the feeling of being pampered one should have in a spa hotel. Why not offer the good coffee for breakfast, too?

We went in winter and unfortunately missed the outdoor hot spring experience. The temperature of the indoor hot spring was not too high, which was the only drawback. The breakfast at the hotel was very rich and delicious. The hotel room was a little small, but the balcony was great and you could see the beautiful sunrise. Parking could be a problem if you arrive at the hotel late at night.

The swimming pool facilities were great, as were the gardens in the hotel. The hotel was centrally located near to many restuarants, parks and walking paths. Nice to have a gym facility also. The staff were friendly and helpful. The room was spacious and clean and the bathroom was well stocked with toiletries

The bathroom was clean and tidy however we had issues with the warm water (hot water stopped several times). The shower was nice but needs to be properly enclosed to prevent water flowing to other parts of the bathroom. Gym equipment needs to be repaired or replaced.

Staff is nice. Rooms in the delux wing are big, clean and quiet. The location of the the hotel is also good. Breakfast is adequate ( by Bulgarian standards that is :) )

The SPA, especially the delux wing, feels a bit neglected. SPA centers usually provide complimentary mineral water - not the one here, just access to "precious stone" water which you can have no more than 200ml per day. Lack of minibar in the rooms. Hotel might feel a bit like a maze.

The best thing were the beautiful sparrows flying around the outside pool. It was very relaxing watching them. The hotel's pools and spa were awesome, food was diverse and tasty.

The furnite in the room is a bit old. The prices at the pool's bar were quite pricey.

The outside pools were great, especially the hot mineral pool. The building might be a little old but everything is recently renovated and it's a very interesting space to explore.

Entrance is only through the parking lot with no dedicated pedestrian path. That is strange when there are great parks and areas to explore in Hisarya right outside the hotel.