It's nice to have a place where my vacation needs are met, all in one place. I'm the only driver in my family, so not having to drive to and from West Edmonton Mall to another hotel added to my personal relaxation. We're a family of three and prefer having our own beds to sprawl out while on vacation. The Superior Queen Room with Two Queen Beds was large enough to fit two full-sized queen beds and a cot, comfortably. The room included a desk with chair, a cabinet/dresser with TV and a small fridge. There was a coffee nook with a Keurig and some coffee and tea selections. A small table and two chairs were arranged by the large window. A large coat closet contained an iron, ironing board, luggage rack and safe. The bathroom included a hair dryer, complementary soaps/lotion, and a bath/shower with a soaker tub basin. These rooms are very quiet. There were rooms with young families and happy, excited children on our floor. We could hear these families as we passed by in the halls, but we didn't hear a peep in our room. The deep soaker tub was a nice treat after a long day of visiting every corner of the mall. We grabbed some bath bombs from Lush so we could have our own little spa baths. The large windows in the room were excellent and let in a lot of light. A view of the roof of the mall may not be for everyone, but it's kind of interesting to look out and see the expanse of it all. On our second night, there was a brief thunderstorm. We had a great view of the lightning from our room. Breakfast at the L2 Grill was satisfying and delicious. The decor and ambiance were a good balance of whimsical and classy. I completely adored all the little knick-knacks and the nerdy woodland animal aesthetic. Our server was very professional and polite. The meals were generous portions with fresh ingredients.

My only feedback for improvement is the lighting. It's quite dim in the hotel. The hallways and bathrooms lack any bright lights, so it hides any potential dirt or grime that could be missed in cleaning. I'm not sure if there was an elevator that was down and in need of service. There were definitely some busy times in the elevator area and we occasionally had to wait for one or two to go before we could get on.

Upon checking into our room after shopping, ready to relax with glass of wine. There was a lot of swearing & loud noises coming from our neighbor ( adjoining room door) I called front desk to inform & within 30 minutes we were transferred to another room!!!! I was very impressed with all the staff I had talked to, especially the night manager. Prompt attention to our needs!!! We were so very pleased with our stay!!! Beds were fabulous. Thanks for making our stay , a memorable one!! Will be back!!! Thank you!!!

Staff very helpful from bell hops to reception first class! The hotel is perfectly situated in the WEM, and they offered me a free wheelchair for the day to help my 95 year old mum get around! Lovely breakfast served in L2 restaurant at a cost. Great green apples at the reception, fridge, and coffee maker in room. Stayed for two separate visits . Both outstanding.

Thete we're roadworks getting into the hotel which made it difficult for a first timer coming from the UK!

We had no trouble finding a place to park. In fact the attendants outside the door were very considerate and watchful in “keeping an eye” on our vehicle. The hotel staff were also very attentive. Abraham ,especially was very, very helpful!

There was nothing that could have been better. All staff were very considerate, competent and thoughtful in making our stay very comfortable and stress free. We are very thankful for the assistance from one of your staff members, ABRAHAM, who was extra helpful and considerate ! He made our trip worry free!

Valet parking attendants. Guys your the best. Reception staff were equally nice and receptive. Housekeeping, goodness you are amazing as well. So friendly. It is a lovely facility, lots of elevators. Slow on Sunday morning. Our room was very clean, but the rug definitely needs to be cleaned or changed. Lots of plug ins in our room. Had coffee pot and fridge but no microwave. Our room was comparable to other hotels but I guess the "double the price" is for location. Theme rooms are not my thing just want a nice clean comfortable room and bed and that's what I got.

Carpet in room soiled and needs deep cleaning.

Staff and service were impeccable. They worked very hard to keep everything clean. I loved that everything I needed/wanted was just a short indoor walk away.

I have travelled and stayed at many hotels. I feel that value for money was lacking. For the price paid I think free breakfast should be included. We rented 2 space themed rooms and a regular 2 queen room over 3 nights... close to $4000. Both space themed rooms had things broken in them 😞

Hotel is located in the mall with service access and facilities Room was good for us. Concierge always be available to help us

Dirty areas in the hallways to access parts People came from the pool wet and the elevators were left with water The main access area to the hotel was very dirty. There were children playing hockey in the hallways and access to the elevators, but early in the morning they hit the doors with sticks.

The room was nice and clean. The bed was super comfortable,

Just for the amount of the money paid, I think the check in it is supposed to be earlier at the same time as check out. I don't think it is fair, we didnt ha e a chance to explore the mall, I think you should rethink the check-in and let people stay longer , to get satisfaction for what they pay for since iys not cheap.

Loved that we had access to Crunch fitness - THANK YOU! It was amazing that we could walk the mall at any time! The room attendants were very attentive and quick to respond.

The bottom bunk is not for an adult - ha!! ;) It would have been nicer if the ladder was at the end of the bed so it didn't get kicked all the time (my issue, not yours). It was still a great experience. I really can't think of anything that was negative.

Room was lovely and right in the mall which is obviously very convenient. Good size beds and super clean.

Just very expensive for what it was. Constant queue for the elevators - sometimes meaning you were waiting by 15 min to get in one. No breakfast or meals - just coffee and coffee creamer in room no milk / not good if you drink tea