Our room was in the ground floor but was very quiet, even with a number of minor hockey lads in for a tournament. We were in an older building but the room was well appointed and all facilities were very very clean. Location was great, close to shopping and a good selection of eating options. The staff are super. Can’t say enough to describe the courtesy we experienced, the front desk folks were very friendly and helpful. The breakfast room was very good, a great selection and the young man working there was very attentive and breakfast foods were replenished very quickly.

Pillows weren’t that great but not a deal breaker to stay here again.

The hotel is organized, the room was nice and the swimming pool was amazing, so clean and the water temperature was perfect. The breakfast is also good, there are few options of juice, coffee and tea, pancakes, eggs, toast and jams. There are good options of restaurants around and it's 5 minutes driving from the By the Lake park.

The only thing I could complain about is that the AC in my room was really noisy and I took some time to sleep because of it. After falling asleep you get used to the noise.

The breakfast was great. It was nice it was available till 10 am. Sometimes it is nice to sleep in and get breakfast later. My grandson greatly enjoyed the waterslide which was the main attraction for booking the facility.

I would like to see a posted schedule for pool cleaning and when the water was tested for PH etc. It was not clear to me that the pool and hot tub were checked daily?

The swimming pool was awesome ! My daughter loved the water slide ! The room was clean, beds were comfortable!

Well getting locked out of our room wasn’t great .. but the staff at the front desk was awesome and very understanding and helpful about this .. there also a lot of people wondering around all night … Also the breakfast could have been better .. didn’t really seem to have anyone watching it ..

It was handy and clean, lots of parking.

The room smelled horribly of dirty feet, really stinky dirty feet. I turned on the fan and we left for at least 6 hrs, it didn’t help a bit. No point asking for a different room, they were already telling people who said they had a reservation that they had no more rooms and no record of their reservations when we checked in. Person behind the desk seemed indifferent and had no problem putting down customers.

We Loved the splash park in the pool. Breakfast was also pretty good. Aside from having no eggs without pork or cheese. My hubby can’t eat either.

I didn’t love having to walk outside with my wet baby to get from the pool to my room, that wouldn’t work in winter. A couple times I could hear doors slam in the hall in the middle of the night and there were some lights shining directly into our room at around 2am, even with the curtain closed it was still light. But these are all very mild issues. We had a great stay, loved it, our daughter said it was “the best birthday ever” and the staff was amazing and so friendly.

Clean, lots of parking

Two buildings. Doesn’t say that when booking. I was booked in a different building but thankfully they moved me to the main building. Breakfast was disappointing, Frozen eggs and sausage that need to be microwaved is unacceptable.

We have stayed at this hotel a few times for tournaments and the staff has always been exceptional to deal with, rooms are very comfortable and clean. Our kids like the pool and waterslide and there is plenty of restaurants nearby for dining. I enjoy the free breakfast and feel like it has plenty of options for everyone.

Microwaving the frozen eggs and sausage is inconvenient as it causes big lineups to wait for those items. It would be nice if they were already warmed up and ready to grab and go.

The reception person on our arrival at 11:30 pm was the most helpful polite and accommodating that we have ever had at our stays at different motels 20 stars out of 10

It all seemed very good but I would recommend getting carpet off the stairs

The room was clean, comfortable and spacious. It had all the amenities needed and was close by to restaurants and shopping. The staff were friendly and welcoming both during check in and check out but also when we came by to grab towels for the pool. I didn't personally have any breakfast but my partner did after I left work and he seemed to enjoy it.

The wifi was really slow for streaming and my work programs.