The staff (Christine, Sofia, Illia, Jill, Mikita) were exceptionally wonderful. They were all very helpful and friendly. I had accidentally forgotten to bring my swimsuit and Christine managed to find a spare swimsuit to lend to me. Had it not been for Christine, I would not have been able to fully enjoy my spa experience at Susurrus Spa (on site). Sofia was very helpful with any inquiries that I have. Illia tried his best to help me check in early, which is very much appreciated. Jill was a delight and made me feel great after my Healing from The Ocean spa treatment with her. Christine also really took care of me on my last day especially given the continued closure of the road leading to the property: again, truly appreciated. All the staff members also gave me recommendations on what to do around the island. My room was also very clean and comfortable with a beautiful view of the ocean. On site dining options were good. Moorings Market was good for breakfast/light lunch. Syren Bistro and Lounge exceeded expectations: food was very tasty and the seafood, very fresh. I went back a few times to Syren for the seafood spaghettini and the seafood chowder was the best I have ever had. Overall, the location and the serenity of the South Pender Island truly helped me recharge. I will definitely be back at Poets! On a separate note, I went without a car and having Cheryl (super punctual by the way) from Lightning Taxi drive me to and fro the ferry was a huge help!

Maybe WiFi? Honestly though, it was not a main concern given the purpose of the trip to disconnect and recharge. Besides, given the location, it is totally understandable that WiFi connection can be a bit spotty. Aurora Restaurant was closed for the season, which is a bit unfortunate given its view and vibe. Although, the food and service at Syren totally make up for it.

My husband an I stayed here for our honeymoon and LOVED it. We decided it will become our spot for anniversaries...even as our family expands. They have king suits that were perfect for two and different sized villas for families. It was quiet, peaceful, beautiful, and the food was delicious!

The water supply is from the their local reserve. It isn't something we would personally drink (though it was certainly safe to do so) and it had an odd smell (like when taking a shower). There were some pesky bees that wouldn't leave us alone while eating outside.

The staff was very kind, professional and welcoming. The rooms were lovely, and the view of the cove met expectations. The restaurant was lively, the waiter was super friendly and very good food. The little cafe down in the harbor was a highlight because of Marcella- she really made us feel at home. Her homemade chai, breakfast sandwiches and baked goods were fantastic!

When we called in advance to ask about BC ferry information, getting advice on getting off the Island, we didn't get a call back. But the ferry ended up being no big deal, there were plenty of chances to take a ferry to your next destination.

I had some problems that the management was very accepting of feedback and prompt at addressing. Underfloor heating in kitchen and baths are a great addition. Location is beautiful, quiet (in winter) and remote!

The resort really needs some TLC and maintenance. Simple things could make all the difference (eg the little wooden deck area around the hot tub requires replacement - is a falls hazard; more hooks to hang wet swimsuit/towels/housecoat; some window cranks broken; furniture needs steam cleaning; mat by the door to the deck).

The location was spectacular. We had a lovely room -a little tired but lovely. The coffee place was fun to visit

Our waiter spilled a full glass of water that ended up soaking my pants and chair. He disappeared with barely an apology, letting the other staff help clean up the mess. I wasn’t upset over the water - things happen - but not even a glass of wine was taken off the bill. And he didn’t apologize. Ruined a lovely dinner.

We loved the swimming pool, and the restaurant overlooking the water. It was great that there was a little cafe to have morning coffee.. the bed was comfy and the patio was a nice touch. It would have been nice if the rooms had a kitchenette or even a microwave.

The sink and tub were stuck close so they were a little slow to drain. Also, parking can be a challenge as there appear not to be enough parking spots for a the hotels guests.

Staff were excellent and Villa perfect. This was a sibling x 3 get away. We all hv diff lives - stress/medical issues/distance - so a very relaxing catchup together

Everything was great. We had a light dinner in the Aurora. Staff were super but the quality of food vs price should perhaps be reviewed. A number of dishes weren't available. For nxt eve we went elsewhere

Two great outdoor swimming areas and the only fitness facility on all of Pender Island. The pub food was decent and priced reasonably. Our room had a great view of the ocean and the room was large and very comfortable.

Not much but the cafe was very hot and uncomfortable in the morning. I felt but for the woman working the coffee bar, there’s no need for that cafe to be that roasting hot at 10:00AM.

The view from our window was the best part of our stay. We had a vast and scenic ocean view. Absolutely amazing and picturesque. We enjoyed the hot tub. The room decor was lovely. We had a balcony where we could have our breakfast.

The tap water was yellow. We could not enjoy the beautiful bath tub because of this. We understand that it is an island and water supply can be tricky, but this put a damper on our experience.

We loved the location of the resort and found some nice trials right around it. Our room had a huge patio with a gorgeous view. The coffee shop was fabulous and made us fabulous coffee each morning. The ping pong basketball hoop games were a nice bonus.

We didn’t have a great experience in the restaurant. Service was slow, food was subpar. The lower pool was WAY too hot they need to be able to control that better. Grounds staff were grumpy. Would be nice if the spa was open.