The location was nice! Just on the edge of Fernie so it was nice and quiet. The hotel itself is very well kept and the room was clean and fresh feeling. Beds were comfortable. My 4 year old loved the water slide and pool and we enjoyed the on-site restaurant as well! Breakfast was nice and had grab n' go options (my son took a bowl of dry cereal and a muffin for the car ride). Staff were very kind and check in was super fast and easy!

Someone set off the fire alarm in the middle of the night which woke us up. I'm assuming it was another guest or their kids as the alarm only sounded for a minute or so. Not the hotels fault though- just surprised it was so easy to have it set off!

The staff is great, friendly and helpful. The kids had fun on the water slide. We just spent the night as we drove through to another destination, so we didn't do much more than that, shower and sleep.

The sauna was not operable, and the facilities could use a face lift but great for the price and seemed to have all the amenities you would need for a family traveling. Arrived at 9 pm and left by 7 am, so I couldn't tell you too much more, We didn't even eat there since breakfast didn't start until 7, and we were gone by then.

The Staff is very friendly and courteous. The included breakfast is excellent with all the normal fare, granola, toast, boiled eggs, waffle mix, coffee/tea etc provided. The on-site restaurant, Tandoor Grill is outstanding. The Indian food is authentic and excellent.

There wasn't much to dislike. A suggestion for the hotel is to develop the river bank. It is a wasted opportunity for the hotel not to capitalize on its access to the river.

We always stay here when we travel to Fernie. It seemed more organized and managed better by front-end staff this year. In previous years, there have been long waits at the front desk. We love the balcony with river view, pool facility, and waterslide. My kids love the game room, though we spent a silly amount of money on the stuffed animal claw game 😆. More actual arcade type games and or air hockey would be a great addition. The indian restaurant is nice and yummy food. The breakfast included is good. They have a decent selection, and its nice having a pancake and waffle machine. It helps speed up the wait time. The kids love the pancake maker.

It would be nice to be closer to town but the location is fine. There is a bike path to town. The beds are a bit hard. We were there for 4 nights, and my sholders were sore for a week after (but I like a softer bed) We stayed in one of the jacuzzi rooms, which is fun and we enjoyed. Time for some upkeep and maintenance. I have an eye for detail, so it was hard not to look at the filthy and beat-up baseboards and wall scrapes etcetra. Needs a deep cleaning in the nooks and crannys and some paint, but no harm done. The room is still great.

The room was a good size with comfortable beds. The onsite restaurant was perfect for dinner and the food was delicious with very good prices. The views of the river from the room were lovely although it would've been nice to have a table on the balcony and more comfortable chairs to be able to sit and enjoy the views.

The breakfast was very basic with the plates and cutlery being disposable cardboard/bamboo. It would've been nicer to have proper cutlery and crockery.

We came here for skiing at Fernie Ski Resort. Our room was 207 on the same floor as reception. It faced the river and was very quiet. The restaurant was well priced and great food - we had the curries and Nan bread. I don’t think the bad reviews about this place are justified.

The breakfast was basic but good. I liked that they provided boiled eggs and fruit. I didn’t like the fact they only provided plastic cutlery. It makes the rest of their efforts look cheap and it’s bad for the environment.

The room was very nice and comfortable. The location was absolutely perfect, with a balcony facing the river and mountains. The steps to go down to the river made it easy to explore! A beautiful place for your morning coffee! The staff were very nice and courtesy, making our stay pleasant.

The bathroom could 100% use a bit of updating. The shower left much to be desired and was not fully clean when we arrived.

The hotel was very clean and the room was a decent size for the 4 of us plus a bit of hiking gear. the games room and pool were a hit with our 13yr old and 1.5yr old and made it easy to provide entertainment when most of our trip plans got canceled due to rain. The pool is very clean has change rooms if needed, the waterslide is thrilling enough for a teen and adults but mild enough we could take our toddler down for her first time ever and she adored it. The outdoor hot tub was our favorite way to kill some time in the afternoons as we talked and looked around at the great view. Location was perfect for us as we were close enough to everything but not in a busy area (you do hear the road but that doesn't phase us). We even took nightly and morning walks along the river right behind the hotel and saw beavers. The free breakfast had lots of quick options and I was very happy to see gluten free options for myself after 2 weeks of traveling and having zero gluten free options in other hotels. The Indian restaurant is incredible and we joked that we would travel back for the food alone! We are big fans of curry and have tried many places and this was hands down the best we had had. I had made a mistake when ordering and got myself a non gluten free dish (100% my error as I was tired and forgot to notify them of my allergy) so we got it packed to go for my partner and they had a new one out to us very quickly so I could still eat with my family. The staff were some of the nicest people we have met and I wish I got their names so they could get the recognition they deserve! They interacted so well with our toddler, chatted with us as we waited, and never once made us feel bad about our toddler being a bit wild. Was this the fanciest hotel I've stayed in? Not at all. Will I be back? 100%. It ticked all of our boxes as a traveling family. And it was very affordable compared to other places in Fernie!

As others have said, the place is a little bit outdated, but not in a run down way. We expected based on some reviews for the room to be in worse shape and were pleasantly surprised when we walked in. The bed wasn't very comfy but we have stayed at a lot of hotels and find this is usually the case so not a deal breaker. Staff didn't really interact with us much when we saw them which left a bit to be desired in terms of friendly atmosphere but they were friendly enough when we did interact. (Staff at the restaurant were incredibly friendly and helpful though 10/10 experience).

The bed and pillows are very comfortable. I stayed at the family room, very spacious. The 2 boys had a lot of fun at the pool. Hubby and I really enjoyed the outdoor hot tub. The restaurant is very charming and food was good. As a family we had the chicken pasta , butter chicken meal..all very good

Easy fix, the toasters don't work very well, buy new ones. Also the toasters and the pancake machine area gets very crowded, as people need to wait for the food to cook. Moving the toasters and the pancake machine away from each other would make the breakfast room less crowded. No big deal, just an idea.

Water park was a hit, breakfast was a nice touch. Great quick access to the ski hill! On site restaurant is delicious!

Games room isn't much for games, just vending machines essentially. Would've been nice to even have a table for some board games. We played a board game in the lobby on the coffee table instead. Dated room decor. Main level balcony door wasn't locked upon arrival and was very difficult to lock securely.