The location was great. The kitchenette facilities were very handy. It meant we could prepare healthy meals. The bus stops, shops and fast food restaurants were nearby. The staff were very helpful. The hotel was clean. It felt like an Airbnb, home from home.

It would have been good to clear the snow in the vicinity of the hotel. We didn’t drive, therefore felt awkward on the ice. There was no housekeeping due to Covid restrictions, a dustpan, brush and bath cleaner would have been helpful. The breakfast bag was inadequate. However, we were able to buy cereal and milk nearby to complete it.

Attention to detail and up to date furniture. Great modern look and the bed/sheets were so comfy. Also, I loved the duck theme! So happy I could take a rubber duck home too. What a bonus! It's great to have a punch card option for the stays. I think that's a great feature.

Water pressure and temperature changed from hot / cold in the shower.

The staff was very nice and friendly. The room was comfortable but the mini-fridge needs to be defrosted. Not really worth the $200 per night we paid, but I think that's becoming the standard for run-of-the-mill rooms in peak season. Great location, close to the TCH, but nice and quiet. I would return.

Fridge needed defrosting. More TP could be provided. I wish they would provide breakfast at this location, considering the rate we paid.

Beds and pillows were great. Loved the little quirky sayings everywhere, and the rubber duck in the room was a nice touch. Lots of parking, which was great as we were towing a trailer.

Bathroom smelled a bit like cat pee. Room had a lingering (residual) cigarette smoke smell. Paint on the concrete stairs was peeling off, which gave the impression the place was getting run down.

Our stay at Accent was EXCEPTIONAL!!! Ana and Dylan went far above in their level of customer service and professionalism! The room, fitness facility and pool were all very clean. I really enjoyed all of the little extras- a nice coffee machine, humorous notes around the property. great location. Very comfortable bed and quiet room

I cannot think of a thing I did not like.

The staff were amazing, so friendly and helpful. Extremely thoughtful! Super pet friendly. The parking lot was super secure and staffed all night. We really enjoyed our stay overall.

The only thing we didn't like were how firm the beds were, but thats just a preference thing for us. We would and plan to stay again.

Fresh and clean. The rooms were great as a drop off for a day or two en route to Vancouver from Alberta. Close to good facilities. The staff were the highlight, from the communications about the stay to the service at the desk. They were kind and fun and joyous. They bantered about putting on a parade for us and they did when we got there!

There was no breakfast. Location was very good. Easy access to restaurants and shopping. The person who greeted us when we first arrived was very welcoming.

The carpet in the room. Thick rug/carpet is hard to monitor for cleanliness

We had a very lovely stay here. The staff is attentive and friendly, the room was exceptionally clean, the facilities seem to be new. Loved their small touches throughout the hotel - little ducks and mugs are just wonderful!

Nothing to add

Always clean, close to shops, dog-friendly.

They were having a problem with water temperature so I could not take my usual morning shower. Not a huge problem in the great scheme of things.