Location , cleanliness, pleasant and accommodating staff

Not sure if the Restaurant is operated by hotel or others but this was a huge let down. Food quality was ok but, but way over priced for what you were getting. Service was inadequate, very slow. Drinks sitting on bar. Our table was right next to the drink pickup location. Service staff were stretched too thin. Not efficient sections. Not sure if a manager was even present on the floor. Felt kinda bad for complaining to our server as he was trying but was waiting on the kitchen and had tables in and out.

My breakfast was delicious however upon arrival we were told by the young lady that there is no room because of a Chamber of Commerce group. I left and then my husband went and asked the young man and he showed him to a table. We noted that the young lady kept turning people away and the young man found tables for guests. There was clearly a problem here as there were empty tables. This is very frustrating for guests. Also there was a grad going on so we were not able to have dinner there. Otherwise the food was great, the front desk staff exceptional, and the hotel very nice.

The restaurant service could have been better.

Lovely patio. Excellent staff. Quiet rooms.

When we went for breakfast, time 8:00, we were told we would have a 25” wait. The entire restaurant, inside and patio, was empty except for table with 8-10 people. We were told the restaurant was “full” because of the group seated. We watched as several groups, couples to 4, were turned away for this. We travel on a motorcycle and navigating the roads to find a place open was a big inconvenience. This experience affects my recommendation of your facility. The table of people seated was a reservation so there was time to accommodate more staff.

the location on the lake and a balcony gave us a terrific view that was relaxing and restorative. It was a short walk to the town which was good, we were away from any noise but had good access to stores and some really great restaurants. The pool in the hotel was not huge but big enough to do laps and the machines in the workout room well maintained. Finally, the staff could not have been more positive, helpful and knowlegeable.

Cannot find fault with this hotel

The hotel is very cozy but stylish. Very clean. The location is great if you want to be close to the lake, beach, park. It is a couple of blocks from downtown so it is quiet and feels safe. Great coffee shop.

Restaurant is still way below Nelson level which is pretty high. There were a lot of improvements done but it is still missing the mark especially if compared to the hotel level.

The location was amazing! My daughter and I stayed for a much needed girls' weekend. We had a room overlooking the lake. The trolley stopped right at the resort and took us all the way down to the park and the bridge. We rented kayaks two mornings of our stay right at the docks in front of the resort. The on-site restaurant was perfect! We ate there twice.

The resort was in the process of updating but it didn't really bother us at all.

Food was delicious although of vast proportion. The staff were delightful and one waiter (whose name we did not get unfortunately)at dinner gave us excellent local recommendations. Lovely coffee shop on site and hotel right beside the lake with great views and local walks.

Not much. A great stay.

Very clean, lakeside hotel. it was generally nice and quiet from traffic or outside noise. The staff were great and accommodating and helpful. Our room was spacious and comfortable. the view from our balcony was directly onto the marina, lake and Pulpit Rock on the opposite side. spectacular view. This hotel is lakeside and not in the core of downtown area. There is a walk to get into downtown. While it’s only a few blocks away it is uphill (or up a few flights of stairs) depending on which way you walk. This was not a problem for us but if you’re at all concerned about that be aware.

Having a hard time coming up with a negative. I guess the on-site restaurant was terribly understaffed for the breakfast we tried on our departure day. The food was okay but there was only one person to handle all the service. There were plenty of other great local restaurants that we recommend anyway.

location was amazing! nice restaurant! Friendly check in staff friendly with us and our baby. Comfortable beds Great food and service for the most part

Rooms a little dated for the price we paid. bathrooms had old wallpaper peeling off, and rooms could do with a lick of paint. Restaurant/bar closed at 9pm sun-Thursday which we though was very early for peak time middle of summer. One member of the breakfast staff was particularly rude and unfriendly, they were short staffed but the rest of the staff were absolutely fantastic. We noticed jobs being done while we were there, such as replacement deck furniture and fountain cleaning which was great that they are proactive. So we hope it’s a case of ‘work in progress’ and the above issues will be resolved.

Great breakfast choices in restaurant with lakeside views. Ground floor lakeside room had a lovely grassy exterior with chairs and loungers. Option of coffee bar for breakfast. Lovely staff.

Food portions were enormous - even for someone with a large appetite.