Overall great hotel, no complaints! It is a good option for a short holiday.

Underground parking is not free. We were not told that this was paid, and that was came as a surprise at check out. Not a deal breaker, but I would have expected guest parking to be included. The surrounding area unfortunately, is overrun with homeless people. They don’t give you trouble, but it’s not the safest feeling in general.

Dean and Michelle were superb in the restaurant. They are excellent ambassadors for your hotel. Closeness to the concert hall.

It was all good.

This hotel was hosting the conca champion cup.The staff was friendly and they did everything in their power to make us feel at home. Patricio de Manager was always working with all the guess needs no matter what time of the day it was.

Unfortunately the bar close early and they did not organized any particular event after the winners won the game. Hopefully in the future they host this teams and celebrate with them.

The Room was lovely - clean, well put together & comfortable The bed was so comfortable and I liked the coffeemaker for The morning. The bathroom was lovely & spacious with all the amenities needed

There was nothing I did not like. I think the hotel was well put together and Well maintained I did not go to the restaurant this time as I had other plans however I liked that the Starbucks was so handy

When we arrived we were really exhausted and needed a nice room with great facilities to recharge. The check in person listened and gave us an upgrade without our asking. Things continued to go well and we were able to easily access food and drink the immediate area. Comfortable room with wonderful amenities.

Nil.

Comfortable, nice linens, clean room. Quiet, well-maintained, polite staff, close to amenities, excellent room service. I was spending days at hospital so this was a nice oasis.

As with many slightly older hotels, smoky smells in the hallways.

I’ve stayed at the Sheraton Hamilton a number of times and it’s always a good experience. The rooms are clean and the staff is attentive. It’s also the best location if you’re attending a hockey game or a concert!

The location is both good and bad. Good that it’s located close to a lot of business and amazing restaurants. Not so good is the number of homeless people who are within close proximity of the hotel. They are harmless, but if you don’t expect it - it could initially catch you off guard.

the location was good for visiting family in the area

I didn’t like that it was advertised as pet friendly but not advertised as an additional cost for pets. i spoke to the front desk about this and they said they would address the concern. nothing was done, nor did they speak to me about it. I also received 3 different charges and when I called the hotel directly when I got home, I was put through to the manager and he never returned my call to address the issue. I’m not very happy about this and May have to seek another hotel to meet my needs.

They had to pool unfortunately I was in the pool before they started to clean it so I was swimming around to noticed it looked a little bit grubby and after I was done swimming that's when the guy came out to clean it, the hot tub which must have been there was out of order but the yard was nice 24-hour a day gym. They have restaurant on site that's very expensive but the food's good small proportions of cheesecake not really worth $9 but still good with fresh berries. They have a bar that's nice and the staff at the bar are nice and the staff at the restaurant are nice. I lowered my expectations of Hamilton this is probably the best motel you're going to get in it's price range in such a horrible town. Great view unfortunately it's Hamilton and Hamilton there's not much to see here. Ice machine is nice and being close to the mall is nice being close to the liquor store even though there's a bar and being close to restaurants.

It's Hamilton Hamilton sucks nice view of homeless people that's not their fault expensive even at a reduced price because Hamilton's not worth it. Not as clean as it was the last time I was there. Rooms need cleaning pool needs cleaning ice machine needs real cleaning.

Wonderful kind helpful staff. Very clean room. Really good food at the hotel restaurant. The service at the restaurant wonderful.

Drug addicts hanging around the front of the hotel bothering the client of the hotel and scaring them as well.