The location is superb, right in the heart of downtown Ottawa. We used to stay there under its previous guise (Capital Hill) which was getting decidedly “tired”, so were delighted at the facelift — now bright, clean, and we’ll-appointed.

Small point — the pillows are too “soft”, need at least one a little firmer. Larger point is that of parking — now none on-site so the best option is to use that at their sister location a couple of blocks away; not a huge inconvenience that can’t be addressed otherwise, and certainly of no concern to anyone without a vehicle.

Amazing location, and it was like a little apartment. It was thoughtfully laid out and very comfortable. Loved the clean modern feel.

The parking was a bit of a pain as it was not located on site but it was manageable once I figured out the system. A larger or more responsive keypad to enter the building would be better- saw many people struggling with multiple attempts.

Good location, close to Parliament Hill and museums All set of cutlery that are convenient for cooking Nice staff. It is quick response even on 1st Jan

Not clean enough There are popcorns, chocolate chips on the carpet

Comfy bed

Strangly small bathroom for the size of the room. TV was parallel to the bed, meaning you can't easily watch from the bed.

I booked this accommodation pretty last minute due to a cancellation at another hotel and I was so impressed with the room and the facilities for the price. The room was impeccably clean, the kitchen had everything we needed for simple meals. The laundry machines were huge and free of charge which was much appreciated as we have been travelling for a few weeks. There was also common spaces to hang out in if you didn't feel like being in the room the whole time that were also incredibly clean. The location was very central and easily accessible. I would definitely book here again if I returned to Ottawa.

How cutlery and kitchen appliances were offered

How small the unit was (more so the bathroom - felt super tight) There was a black hair around one of the shampoo bottles in the bathroom when we first used it and noticed it (not ours) and they charge extra for room service (when asked to change the bedsheets) which caught us by surprise. They offered to give to us and to do it ourselves

Everything one needs was there, clean and brand new. Check-in was online, instructions were clear. Location is unbeatable

For me the experience was too high-tech. I was staying just for one night, but the process of online check in, setting up a profile was really time-consuming. Upon arrival the hotel door is closed, you need to go to you phone, mailbox to look for the code and instructions, then you need to have multiple step process to get a WiFi code. Same with storage of luggage - it is self service, when you take your bags to the locker and lock with a code. Everything was working, but I would prefer for one night stand to have something less involved. Once you get to know how it works, it is fine. It was like an Air BnB than the normal hotel I was booking.

The room was very clean. And the bed was one of the most comfortable beds I have slept in. Usually the first night is the hardest but I was cradled to sleep in splendor. The apartment room was spacious and clean.

I had two windows in my room. One viewed the inner courtyard and the other up against a building. Since I was on a lower floor, there was no natural light in the room. I never could tell the time of day. And this was an issue for me. Also, booking the room, there were so many steps and security that doing the booking was not pleasant. Easier to go to a hotel and speak with someone at a reception desk.

The bedroom, kitchenette, and bathroom were clean, modern, and comfortable. The table and chair were good for breakfast/working. There was lots of storage space, drawers and a wardrobe with shelves. The coffee machine and unlimited supply of coffee were a big plus, and it was nice to have the sofa and TV with Roku for evenings in. It is close to a Farm Boy supermarket, which is good for breakfast supplies and has hot food and salad buffet counters for easy dinners, and there are lots of restaurants, take-aways, coffee shops etc within a 5 minute walk. It's also a short walk to the canal via Confederation Park, and close to the river and Parliament Hill etc, nice for walking around.

The window looked onto a tall, narrow atrium for air conditioning vents and got very little sunlight. The kitchen was lacking a baking tray and I don't think there was a chopping board. There were not sockets near the bed for phone charging.

The room was great, lots of space with a big bedroom and living room. Couldn’t really have asked for anything more from the room to be honest. It’s in a good location, close to everything and it had everything we needed.

The biggest downside was there’s no parking (which we knew) but the main place that was recommended was the world plaza across the road but when you drive in, it says no overnight parking. Caused a bit of stress so definitely worth planning that in ahead of any stay