Staff was great. Pool was great for my family. Location of hotel was great.

Every door besides the main entrance was a emergency door with an alarm. Made my wife and I feel trapped. Also some guest didn't care about the alarms so they would go off throughout the night. Had to go quite a bit of distance to get to my vehicle and to the room. Plz add key card access to some of these doors so the guest don't feel so trapped. Thank you.

We enjoyed the room was really nice as was the pool and hot tub.We kind of feel that if you have a good breakfast special you should maybe do more to make your guest more awhere.We didn’t know you offered breakfast in any form so we went elsewhere for breakfast .

Everything went well for us!

Staff were accommodating with my request for a quiet floor, we had 2 rooms and were given rooms that were side by side. Room was very comfortable, and quiet, large and clean. Beds were very comfortable.

There were two large stains on the carpet from something being spilled and I felt they could have been cleaned easily and didn't need to be there.

My only real complaint is the pillows. They are all overfilled with chopped foam which is hard to get comfortable on. Poor sleep and a stiff neck greets you in the morning. I should have complained and gotten a better pillow. There was road construction out front which continued until midnight. That's not their fault but all in all it wasn't the sleep I was hoping for.

The lady at the front desk was very helpful in helping us find local attractions to see, even printing out places to go. The restaurant had good food & the waiter was very friendly & helpful in deciding on some local cuisine. The room was comfortable & clean

It was easy to find and convenient to travel further on west . Staff was friendly and helpful . The supper at restaurant was delicious, I had the meatloaf and loved it . Hotel was quiet during the night , no kids running the hallway .

Bring a fan if you have a pool side room., can get pretty humid in there. Luckily the staff accommodated us with one with no hesitation.

Some sketchy characters throughout the night.

We spent a 10 day stay there, after the original hotel we booked fell far below our expectations. We stayed one night because we arrived late at night, but immediately checked out the following morning and booked the remaining days of our stay at Victoria Inn. Although it was a last minute booking we were given a cosy poolside room. Our time spent there was heaven. We made good use of the hot tub, and found that sitting on deck just outside of our room people watching and enjoying the ambiant relaxed atmosphere with excellent covid safety protocols in place that also made us feel safe was all and more than we could have asked for. I have no complaints and can truthfully say from now on, it is the only hotel we will stay at when visiting Thunder Bay in future. Many many thanks to the entire staff for excellent above and beyond customer service.

Our vacation ended and we had to leave or we would still be there and now have to wait until next summer. :-)

The rooms were very tidy and kids enjoyed the pool very much.

The air conditioning unit was making awful noise that forced us to spend the night without any cooling.

Clean good location excellent staff

no exits available except the front lobby. had to walk a long way every time I wanted to go out