Good breakfast to start the day with energy. Fantastic location, minutes from downtown, and with city transportation services nearby, you can comfortably reach any part of Toronto or other region, as all in one way or another pass-through Union Station. Even the transfer from the airport to downtown Toronto, which was comfortable, fast and easy with UP Express and the PRESTO card. All the staff are polite and willing to always help. They helped me with an early check-in, as my flight arrived at 6am to Toronto. The hotel facilities, including my room that I chose, clean, tidy, with all the items that were indicated in its description, the internet signal very good, I liked their policy in favor of the environment. I always stay at this hotel chain when I have the opportunity, and yes, I recommend this hotel chain.

The hotel is situated perfectly for downtown Toronto. There are a few homeless people about as there is a salvation army across the road but they don’t bother you at all. The reception staff are fantastic especially Sugu who was super friendly and helpful. Also alisha and Garima. The breakfast is ok but slightly repetitive. The bed is super comfy and also are the pillows which is a big plus as i find it hard to find pillows that are comfortable when you’re away. we were on the 14th floor and had a fantastic view of the Toronto skyline it was superb.

The shower was not powerful at all it took you forever to wash. Also the hotel uses plastic cutlery and paper plates at breakfast. And also they do provide any glasses if you want a beer or any other drinks in your room which i found really annoying.

We had a wonderful stay at this hotel! The staff were incredibly friendly and helpful. The rooms were comfortable, featuring a very good walk-in shower. I appreciated the complimentary tea and coffee available in the rooms, as well as the efficient air conditioning. The breakfast was suitable, with an option available for everyone. The hotel's location is excellent, making it easy to find and perfect for walking around the area. A highlight of our stay was the fun experience of having snacks delivered to our room by a Robot. Overall, I highly recommend this hotel for its great service, amenities, and unique touches!

Excellent location. Steps away from restaurants and some classic Toronto attractions. Easy access and connection to different means of transportation. The room was comfortable and precise for the requirements of a one-night stay. The breakfast was varied and quite good.

We stayed only one night at the hotel, and the morning before we left, we noticed that one area of ​​the room was damp.

Good location, staff very helpful, room large, great view from 16th floor, bed very comfortable. Shower great with good towels and Toiletries. Lovely breakfast. Free coffee in reception 24 hours. Small tuck shop in lobby.

Unpleasant smell on entering room, was offered two alternative rooms, which also had the same smell so decided to stay in original room as better view, was left a room spray and we kept windows open which seemed to solve problem. Not sure if it was coming from carpet or air conditioning ventilation.

Good location only 15 minutes walking distance from Union station. The staff in the whole hotel (including breakfast, cleaning, ...) was extremely friendly. Our room on the top floor (16) had a great view on the city of Toronto. The surrounding area with St. James park, St. Lawrence Market and some nice restaurants is nice. The room was spacious and clean, and equipped with everything.

Strange smell in the room, very loud air conditioning, which was however switched off by the staff immediately (thanks!). The WiFi speed was extremely slow, sometimes no connection could be established. The breakfast concept does not match the pricing of the hotel. As everything is in one-way plastics or cardboard (compostable), a lot of waste is generated - the "think green" philosophy (signs in the breakfast room) does not match with reality, as everything ends in the same bin (people are not using the waste/recycling bins correctly...).

The location was great and easy to get taxis from. The rooms were clean and comfortable. The breakfast was amazing especially the pancake machine. There is coffee in the lobby which is nice to stop by when coming back in. The staff are very nice and approachable. There is a Metro supermarket within walking distance too. I really did like it a lot.

It's a bit pricey but I think that is standard for Toronto.

Good location for visiting Toronto, close to the St Lawrence Market and the centre of town. Friendly and helpful staff. Arguably a reasonable compromise between cost and location, considering Toronto hotel prices.

Expensive for what it is, being a somewhat old Holiday Inn, but no doubt trading on its quite central location. Self service breakfast offers a wide range of items, but can become a bit of a scrum if you go during peak times. Rather basic food, with single use plates and cutlery - not a 'fine breakfasting experience'.

clean and quiet. the breakfast is one of the best breakfast included hotels that we’ve checked in

on the front desk, in some of the staffs you cannot feel that you are welcome. He don’t explain why they will charge you extra fee. He don’t explain everything. If he assume that you know what deposit means in every checkin but what if book a hotel for the first time? is it the job of working on the fromt explain everything you will need to know? this is the first time that someone in the front desk waste our time to go down and ask them why we were charge extra than the cheapest offer thats why you book to their hotel?

My recent stay at Holiday Inn Express Toronto Downtown was exceptional. The staff's warm hospitality and professionalism were remarkable. The hotel's prime location in the heart of Toronto allowed for easy exploration - close to walking distance touristic attractions and to subway station, buses and streetcar lines. Breakfast was delicious and the perfect start to each day. This hotel is a definite winner, and I highly recommend it.