We had issues with the ac/heat and TV when we checked in. Someone was sent to our room to fix it but could not....they moved us to another room............to our pleasant surprise, we were upgraded to a suite. Breakfast was good, as it was buffet, it wasn't very hot. A microwave to re-heat food would be useful. All staff we encountered were friendly and helpful.

Our server in the lounge must have been new as she was not very knowledgeable about products in the bar or the lounge menu....kept having to go check with someone. We've all had first days at work, so it didn't bother me that much. I felt bad for her as it appeared she did not have alot of support or training. Property is tired looking....decor needs to be revamped and brought into this century.

great room for a family, very clean and tidy, there was a problem in the room - half of the shelf for soap, we reported to the reception and in 5 minutes it was fixed. The air conditioner worked, the staff was very surprised at breakfast, the service was very high and varied delicious food. Thank you, we really liked it!

The hotel itself is very old but everything was very nice, we would be happy to come to Summerside again if we have the opportunity.

The rooms have been updated and were very nice with comfy beds. The public areas are still in process, so do not be put off by the outside appearance. The staff at the front desk were very helpful and kind. The breakfast staff members were amazing! They were all helpful, kind, professional, and willing to accommodate a dietary request each day. The breakfast buffet had several appealing choices, but they were the same each day. Just a short drive to any shopping you may need.

A fan in the bathroom would be helpful to eliminate shower steam. Yogurt with granola. I had to make a special request for yogurt without granola added. Please leave some yogurt plain.

This was a great location to explore the western side of PEI. The hotel is right across from the water, easy to get to, and plenty of parking. The breakfast was good, and although I didn't use the pool, the pool looked inviting. My room was large and comfortable. I would stay here again.

Although I was on vacation, I did have a few work Zoom calls. One call was 2 hours, and the internet dropped 3x. Other than this, everything was perfect.

Breakfast was exceptional. A full hot buffet. The hotel was very clean, as well as the room. The view from the room was great as well.

There's 2 wicker chairs in the room that was ok to sit in for a very short period of time. After, we had to use a pillow for our back as it was becoming uncomfortable. The ice machine wasn't working so a long trek to the front desk had to be made to fetch ice.

The free breakfast was superb! One of the best I've had offered by a hotel with a spread of Eggs Benedict, French Toast, Bacon and Sauage, Fruit and Yogurt and more! The pool and sauna were lovely to relax in after a long day of driving for us. Lastly when something was wrong in our hotel room, AC didn't work, the staff accommodated us without issue and moved us to another room. The beds were so comfy! Best sleep I've had in months. Very friendly and helpful staff in a very convenient location! Would highly recommend!

N/A everything was wonderful!

Great location, right on the water. Excellent parking, staff were friendly and most were helpful. The room was clean and pretty, nicely decorated and the beds were very comfortable. I’d stay here again!

The continental breakfast left something to be desired. The eggs Benedict were over cooked and the pancakes were hard. But the server was super sweet and the coffee was quite good! We had also missed your connecting flight which made us arrive a day later than anticipated. When I called the hotel, I was told that this would not be an issue, and that they would simply move my reservation date back and that I wouldn’t be charged. But, when I got to the hotel, I found out that they were indeed going to charge me for the missed night. This left a bit of a bad taste in my mouth.

Great location. We were on a cycle tour and had to hunker down during the onslaught of hurricane Fiona. The staff at the hotel were doing the best they could under extreme conditions with no power.

The emergency lighting in the hallways did not work so everything was in darkness. When I was still working, we had a weekly protocol where we tested the lights. Perhaps this might be a consideration for the hotel. I can understand the limitations of trying to operate a hotel without power, but at breakfast, the staff had to try and heat up water for tea and coffee using the candle type warmers used for keeping food trays warm. I would suggest the hotel have some propane stoves or BBQ’s available in the event of future power outages if only to make things easier for the staff.

Location was terrific! Lots to see within walking distance. Bed was very comfortable

Breakfasts were disappointing…hot food and coffee were lukewarm at best…we went out for breakfast most days we were there. Wish there were chairs outside to sit in and enjoy the sun.

Staff friendly & wait staff was quick with coffee. Liked to be able to open a window for fresh air. Good brewpub pub directly behind it.Easy to walk there.

Breakfast could be hotter. Spout in tub needs replacing. Hard to find on a dark rainy night. Confusing signage for entrance.