Extremely satisfied! First of all, the location is the best in Beijing. From the windows, you get stunning views of iconic landmarks like the Forbidden City, the Great Hall of the People, the CCTV Tower, and China Zun. Secondly, the service at this hotel is world-class, even surpassing the luxury hotels we've stayed at in Tokyo and Osaka. Additionally, they provided us with complimentary amenities for our 1-year-old child, such as a tent and bed rails. Special thanks to Ms. Grace, Mr. Sun, and the other staff whose names we didn’t catch for their warm and attentive service. We’ll definitely stay here again next time we’re in Beijing!

Excellent location with easy access to the subway and the major attractions in Beijing. It is also closely located to the RING 3, which makes easy to move around. The room is big and comfortable. Restaurants at the hotel are very expensive and with fewer options. The bar in really amazing quality, but drinks are really crazy overpriced.

With several meetings at the hotel, the restaurants and bar became the best viable option. However, due to the extremely high prices they charge for food and drinks, I decided to take my chances outside the hotel.

The breakfast is a good combination of international and chinese options. The quality and variety are excellent. The location of the hotel is very convenient if you need to stay in CBD, but the traffice on 3rd ring makes it impossible option if you need to move further. The front desk personnel was very attentive and helpful.

The hotel is getting old fast, with urgent need for refurbishment in the rooms.

I was really grateful for the support from Mr Matthew and his supervisor Tony. Matthew indeed went the extra mile by supporting us with booking Taxi and other support during our stay. Xie, Xie Matthew!!!1

One of the most unique and impressive Beijing experiences. High level of hotel, great overall experience

The hotel is getting old, it start to show. The bedding was great, but there was a big spot on my sheet (probably didn’t wash out), I called and the bed was changed within 15 minutes.

Very nice bath room and amenities, spacious room, breakfast

Smell of cigarettes from before in the room

Locations was excellent, duck restaurant, team and spa room was excellent, room service was lovely, staff were hospitalise and responsive. Late check out was not a problem!

Cue for check in, lack of service at executive lounge, had to go and ask 3 times to get more wine, only knew you could order breakfast a la carte because our friends stayed there, would have liked to of known this from the servers.

Excellent staff, delicious breakfast, ideal location, one of the best Shangri-la hotels I've ever stayed in

Stunning views of the city and excellent customer service! The staff has made my birthday weekend special with a free room upgrade featuring a view of the Forbidden City and some wonderful treats. I appreciate their warm accommodation and hospitality. I am normally afraid of heights but my fear has been defeated by the homey ambiance that exists up there. Will definitely come back someday!

nothing

we were provided with a very warm welcome and some lovely extras for our anniversary. the room was lovely. breakfast was delicious and the lounge area was a welcome treat too. I also left a charger in the room and they contacted me directly to let me know. we are going back on the 22nd and we will pick it up then.

It was very busy so check in and check out took a long time. Not really the hotel’s fault though.