The breakfast is acceptable good value, The room is clean.

The two waitresses who serving the breakfast. Both of them are rude. We were asked to leave the table as they said other group is coming soon. I have not even finished my coffee and they told us to leave. I dont think this is acceptable as a guest I have paid for the facilities and I expect them to deliver the service. I'm rather disappointed with their behavior.

This is a great hotel with a beautiful room and mine had a bath. Enjoyed it very much.

That they could smoke in the breakfast and dining area. I am allergic to smoke and had to ask the people to stop. Smoking in an area where food is consumed should be forbidden. I find smoking in a hotel should be prohibited always.

The staff were excellent even though they had limited English. Our luggage was delayed for 4 days and they tried so hard for us to get it back. they called for a taxi everyday and walked us out to the taxi. The room was large enough and comfortable with a decent bathroom. The room was also serviced everyday. There was a free laundry with a dryer that came very useful. The included breakfast was good and varied over the days we were there.

The breakfast was good, but in the evening the restaurant lacked atmosphere and sometimes we were the only diners. The food was okay. There is a good restaurant next door though. The location was okay, but you do need a taxi to get arounf. Lucky they are very cheap.

I loved the ladies that helped us at the reception. They were more helpful then what we could imagine and even asked for (calling taxi's for us, communicating with other people in Chinese, guiding us, letting us know what to visit in the area, being patient etc) and were more then just friendly. Apart from this special thanks to the staff, the rooms were mesmerizing and one of the best I have ever had. They were really spacious, modern, and had more than what you expected in these modern times. There was a huge table with a couple of chairs, a sofa, a big closet, a refrigerator, a huge and comfortable bed, and then apart from that you an excellent fancy bathroom with a walk-in shower, a lovely sink with beautiful lighting, and even a stand-alone bath tub. When you entered your room there was a small digital radio playing to welcome you with traditional music. It was like an oase opening up to you as soon as you opened the door and it felt like you entered your own private appartment. Simply a magnificent stay here with all those friendly people combined with a cosy atmosphere. Also, breakfast was nice with a good selection.

Absolutely nothing.

Location to places of interest is near. The area is nice and they also have a restaurant at the lobby which ease transportation if you doesn't want to go out especially on the arrival day. The laundry facilities is also very convenient for tourist especially those stayed for a longer period need not bring too much clothes in their luggage. The price offered is really reasonable with what they are offering to be frank.

Frankly I can't really comment much what i don't like about this hotel. Perhaps for those who wants to go to a little more city centre like or more touristy place for food and happening place, they have to take taxi and venture a little farther but to be honest is extremely convenient to get taxi too.

The hotel was very clean, stylish, and is complete with everything we need. We had a very comfortable stay in there and it really felt like home. I would like to also like to commend the staff. Even though language was a little tough (we can only speak English), it never stopped them to find way to communicate (translator) and they were still very helpful. They provided recommendations, asked and helped us with all our questions and they were very polite and courteous.

Maybe just the the location. You need to walk couple of minutes to find more food options. Though, there are some restaurants and a grocery at the back of the hotel. Otherwise, everything is awesome!

The room was very large, modern and comfortable. I was not disappointed that I booked this hotel. Even though it is not close to a metro station, taxis are very cheap in Suzhou, so it did not cause any problems with sightseeing. The staff were very polite and helpful, and helped us to call a taxi when we needed to go out. The restaurant within the hotel (Little Su) was also excellent and I would recommend. It was very helpful that there was a laundry room, as we were halfway through our trip. There was also a small gym, although we didn't use it.

My room faced the main road, so it was slightly noisy. My parents room was fine. Small recommendation - would be useful to have hooks/rail for towels.

I truly enjoyed my stay here! Not only was the location perfectly situated for my particular itinerary but the overall hospitality and customer service was wonderful. Although it was a busy time (Spring Festival season), everyone was very friendly and accommodating! The room and amenities were great and the bed was very comfortable. The restaurant offered a Chinese-style buffet breakfast which was great and the dinner options were also to my liking. I would certainly recommend this establishment and will definitely make it a priority booking for future visits to Suzhou.

Not applicable.

We ate in the restaurant for the 4 nights. Every night different food and delicious. The beer was cold, which is important to me. The breakfast was excellent with the best coffee made from real beans. Very good.

The location is remote and very difficult to find . The hotel reception staff walked the 10 minutes to our bus stop to guide us back to the hotel via meandering roads. Very good service. Not near a metro but we found a hidden bus stop on day 3. Taxis were cheap into town, RMB15 and the hotel booked them for free. Again perfect service All questions answered. Overall, i would definately stay again.

The room was very comfortable and clean, decorations were cute and chic. There were loads of amenities, including two washing machines and a dryer that were free for use. They also have a mini gym although they only have a few small weights and a small threadmill and one cycling machine. Breakfast was provided and there was a variety of food including a noodle station, a porridge station, and other cooked warm and cold foods. The staff were extremely friendly, providing very flexible check-in and check-out times, and they were also very helpful.

Nothing bad to report. I only wish they provided a water dispenser for room temperature water to be more environmentally friendly instead of only having boiling water dispensers and bottled water.