The hotel is massive with over 1400 rooms and very extensive grounds if you include the water park. Our booking had unlimited access to the water park and lost chamber aquarium which was a real plus. Having a mid week booking ment the water park was not busy and we did not have to que for any of the attractions, but there is a general lack of sun beds. The buffet was good but very busy but the food was much the same every night. Beer wine and cocktails are included. There are no local shops within walking distance, but taxis are readily available. Staff are friendly and helpful but virtually none speak English, but we did find Thawne at the front desk whose fluent in English and extremely helpful.

The hotel is grand and their service level is generally high. There are many staff around to assist and guide. The rooms are huge and well maintained. The best thing I like about this hotel is its package which comes with admission tickets to its aquarium and water park, both of equally high quality. We enjoyed visiting the parks multiple times during our stay, for example to watch the beluga or mermaid performance on different days. There are multiple food outlets to try different local Hainanese food too.

The cost of the food there can be less expensive. It will be good if the hotel provides pickups with tour operators.

Simran was our butler who is friendly and always happy to assist. There was some miscommunication about meal plans between the hotel and booking.com. Simran was professional in assisting us to get the problem resolved. Our room was spacious , clean and comfortable. Our kids enjoyed the facilities and the waterpark . Buffets provided were excellent and we had a relaxing and comfortable stay at Atlantis Sanya.

There were some issues at the start which Simran helped us resolve . We enjoyed our stay overall and it was a great way to end our trip .

The guest service at Atlantis Sanya was by far the best amongst all the hotels that I have stayed at hainan island so far. The complimentary visits to the aquarium and the water park was the main attraction for the stay. The hotel is really big, and we could just stay within the hotel without leaving it for the entire stay.

The prices of the dining area in the hotel is slightly higher than average. The place is also really crowded. But because of the large area, this did not really affect the stay. We requested for higher level rooms but we didn’t manage to get them.

Beautiful hotel, amazing facilities, lots to do for children. Really brilliant hotel (+aquarium and water park access) and the food was all excellent. Very clean. Responsive and attentive staff. Great place for a family to have a holiday.

The restaurants are expensive so guests need to be prepared for that, so is the laundry service. They really need to provide much more information in English for non-Chinese visitors (e.g the WeChat mini programme). Could do with an Italian restaurant and simple Western lunch options.

The luxurious amenities, breathtaking ocean views, and exquisite dining options made for an unforgettable vacation. The hotel’s facilities, including the waterpark and aquarium, provided endless entertainment for the entire family. A special mention goes to Simaran Ghimire for her outstanding help and service throughout our stay. Her attention to detail, friendly demeanor, and willingness to go above and beyond truly enhanced our experience.

Really hard to say )

The most greatest hotel in Sanya with Aquarium, Shopping malls Water Park, swimming pools and other facilities that amazing me and my family. Superb breakfast and many outstanding local taste restaurants within the hotel. We appreciate very much to the Manager, Ms Simran, who decorated our room with cake for free on my wife birthday that day. This hotel is the best selection among the other in Sanya. Will come again

Nothing

We had a fantastic experience at the resort, especially at the kids' water park. The facilities were top-notch, and the kids had an absolute blast. A special shoutout to our host, Ms. Simran, who provided exceptional service throughout our stay. Her attention to detail and friendly demeanor made our visit even more enjoyable. Thanks to her, we had a memorable time. Highly recommend!

We enjoyed the waterpark, aquarium and swimming. The breakfast buffet and NYE dinner buffet was fantastic with a huge selection of different cuisines. The room was huge and clean. Mini bar was FOC. Unlimited supply of drinking water. Staff were all very helpfull and polite. Overall, we had a great time and it was an unforgettable vacation.

A man named Arif was in charge of our family personally. And we have all the best things to say about him and his services.

Too much crowd. There is not enough food at breakfast, nor is there a place to sit in the restaurant. Elevators are waiting too long. The staff does not speak english. We have been to this hotel many times, but we will not go again.