Excellent sized room with all the amenities we needed including a washer/dryer. Lovely furnishings and comfortable bed. The gym and pool were clean and well-maintained. Staff were friendly and helpful. The hotel is attached to the IFC mall and within walking distance to the Shanghai Tower (the tallest skyscraper in Shanghai) - there are many good food options in both places. Close to subway and nice boardwalk by the river that looks across to the Bund. It's in the financial district so perhaps quieter than other areas of Shanghai but still within easy reach of everything. Some nice museums nearby also.

We enjoyed everything at the hotel.

Very central on the Pudong side for us. Room is comfortable, Did not have breakfast at the hotel. Should set up streaming service for guests to use their cable TV subscription service to watch movies.

Concierge and some of the Front office staff have limited to no English language ability. This was the second time we have stayed at this hotel. The first time was in 2019 before Covid19. Feels that the standard of service has fallen somewhat.

Very convenient with kitchen and large space for a good price. Connected to the IFC Mall, which is also connected to Ritz Carlton, so you know it’s a high standard place. Metro is connected to the mall and if you go toward the Pearl, you will find many restaurants and shops. I preferred that side of the city, easy access to the other side by taxi for a low cost. Also possible to take boat- I didn’t use metro there.

Breakfast too expensive for what we get. Very limited variety of food, dried/old bread, but it was ok. Next time I will cook in the apartment.

The location is top notch in Shanghai financial district, from the IFC Mall, you can walk out on the overhead pedestrian walkway to have 360 degree view of the Oriental Tower and the magnificent sky scrapers in this area. Shops and restaurants are found below the apartment. The apartment is on the high end of fittings and furniture, our apartment has the Pudong financial district view. The reception staff was courteous and helpful.

Although the apartment's lounge and kitchen area were ample, the bedrooms were on the small end. Once the luggages were opened on the floor, not much room was left to walk. To our disappointment, the breakfast had limited choice and hot food was lukewarm.

Always neat and cozy both in the room and allover the hotel. Staff is supportive, I asked to change the floor with any solid reason and within hours I got the desired room. Breakfast, laundry, cleaning, swimming pool great. Location is not far from the sightseeing tunnel and also convenient for the Exhibition visitors. Lear to rent a bike. View is magnificent, 3 tallest scrappers also here, large mall, Starbucks and Shake Shack.

Please replace plastic flowers with the real ones and extend swimming pool operation till 11 PM, people come late from work. Slight improvement of the breakfast with dairy products and more fruits is welcome.

The location, I believe is the best in Shanghai you can do all shopping and eating in the same area. The hotel is in the same complex with a big mall. The 2-room suites we have rented has sitting and eating area that is clean, specious with 2 bedrooms. The view from 26 floors you would think is it was taken from ad magazine! The area is a live with people (not crowded) things to do.

To reach the two bedrooms suites you have to use two elevators

The rooms are aging, but maintained quite well..... we stayed here several times since it's first opening, and today, it's probably better than all those years ago. The location is number one - It's right above the mall, and central to everything. It doesn't get any better. Breakfast was good,,,, there was a good selection of western and asian foods, and the coffee was reasonable. We did ask the front desk a question, it was a personal request they said they would attend too and get back to us, but they never did, so I cannot rate the front desk staff any higher than - average. It did not spoil our stay. The view from the room was stunning (see pics)

The room lighting needs updating as it's dim and difficult to see..... aside from that, all was good.

I booked a 2 room suite for my family. The hotel is luxurious, spacious, and has most helpful service staff. It is linked to mrt and 2 malls. Located in the modern part of city. Smacked in cbd. The views were gorgeous but the best was still the staff. It was the one of the few hotels whose staff bothered to call me for stuff left behind and organised for it to be returned to me.

Really nothing.

Location is excellent if you want to stay in Pu Dong (east side of the river). The hotel has a decent fitness floor plus a kid's play room, which is filled with amazing toys. The decor is modern and elegant. Good view too. The provided crib is well made.

Upon arrival, we were told the hotel water would be shut off during 9am- 12pm the next day due to some maintenance. Wish they could have informed us earlier. They compensated us with a room upgrade and free breakfast.

As always - breakfast, location, service and overall design. Very cosy and elegant place.

TV USB port is disabled, cannot watch own movies. Couple of days before check-in I asked for a higher floor and got a response that the hotel is aware of my preferences, but when I came I only got 5th floor. I also don’t like the deposit that is higher than the hotel room rate.