Nice big hotel with good facilities and helpful staff. Breakfast was great. Lots of options and good quality with make your own fruit juice station, Nespresso coffee station, many types of food. Swimming pool was also fantastic with a small beach area, kids slides, huge pool with a pirate ship! It has a good gym. Rooms have a balcony, but some with little view, so if you want a decent view request it. 2 minutes walk from the subway station.

Food options a bit expensive (although young kids do eat free at the breakfast and dinner buffet) and ordering food in the restaurant and room service took quite a long time to come (1hr). Kids playroom expensive and the kids restaurant was "fully booked" when we tried to eat there. Was a holiday weekend so it was busy and breakfast had a queue if you didn't get in early. Some other guests smoke in rooms.

Sorry it had taken me a month to write this review. I want to especially thank the manager at the executive lounge (Even Lin 林伊雯). She was so helpful throughout the stay and helped me to contact the Didi company to find my iPhone which I had left on the Didi on the way to the hotel. She also helped us with other things as well during the trip which made our stay very smooth. We booked the InterContinental Club Room so we had club lounge access on the 7th Floor. We got upgrade to an even better room with a view to the theme park next door. The staff at the hotel are very professional. The hotel is very well ran with a family focus. We loved the pool /beach / water park in the middle of the hotel. There are elevators connecting the guests from the room floor straight to the pool area. The breakfast was amazing by the way. Lots of options of western and Chinese food. There is a underground train station a few steps in front of the hotel entrance. So it is well connected. We really enjoyed our vacation and thank you once again Club Intercontinental Manager (Even Lin 林伊雯).

the cleaning staff was very detailed. she knew our needs and would do her best to accommodate our needs. overall i think all the staff there are very helpful and supportive to be there for you. we will come back and stay again.

during breakfast time it was very busy, i think the space and number of staff is not enough to accommodate so many guests for the guests. for the juice bar, had to wait for over 30 mins for the fresh juice. i stayed for 4 nights and there was one day we needed to move to another restaurant with less variety of food for our breakfast.

I always stay in this hotel during business trips to Shenzhen. This time was as perfect as usual. The room was clean and cousy, the breakfast was superb. The sand beach and water in the pool were very much relaxing. Special mention and thanks to the Club Manager Even Lin for taking care for reservation and checking out. She was also very helpfull in all other small tips.

Nothing to mention.

The service is outstanding. The staff goes above and beyond to make your stay memorable. Special thanks to Ms Yuki Wu, who accommodated our family request and went beyond our expectations. We will definitely come back.

There is a wide range of room styles. Some of the old rooms would welcome a renovation.

I'd stayed at the hotel before. Returning to it was a conscious decision, as I'd been very satisfied. The swimming pool is excellent; so are the rooms (especially the bathroom/toilet areas). TV channels available. Concierge service very friendly and efficient.

The bar/lounge at the lobby closes too early in the night.

Facilities for kids are fantastic. Room size and amenities very nice! Staff was friendly however their English is very poor.

It was disappointing the quality of the food we experienced as well as they take a lot of time to prepare it in the pool bar.

The pool was amazing. We were upgraded so I did manage to get an amazing room After 8 days in China I was a bit over the food but the breakfast made up for all the other days,

nothing everything was amazing

Excellent very large outdoor pool, with nice artificial beach Great staff everywhere I came across, professional and friendly: front desk, at breakfast and the buffet dinner, restaurants, cleaners, concierge, bar in the lounge Good large breakfast selection Good location right next to OCT station Near to a number of attractions Well thought out building layout Nice rooms with good showers

A few minor things but nothing significant: temperamental safe not so easy to close, doors don’t have much soundproofing, not many lighting options in the room - either all lights on or very dim, nothing in between

Staff service is good

Bad smell in bathroom in the morning