Good size room, good location, very friendly and helpful staff. I would stay there again. There were USB sockets provided on both sides of the bed which was good and made phone charging easy. Near to the Metro, Central Park, Electronics City as well as many restaurants and a shopping centre. Room facilities included slippers, bathrobe and other amenities including toothbrush and shower cap and a Dyson hair-dryer. Room design was very functional which is just what you need.

As the hotel is located next to a busy intersection it would benefit from double glazed windows or thicker glass in order to further reduce traffic noise or any construction noise from nearby developments. The noise level is not too bad but it is noticeable. While coffee is provided in the room it would be nice if coffee creamer and sugar were also provided.

everything was great. the staff was very kind, breakfast good, location is great (it is near a mall, the metro station and a bus station which has a lot of bus lines going there), the rooms were clean with everything you need including hairdryer, toothpaste and a lot of hygune products, very safe because you could only go up in the elevator woth your key card. overall it was the best experience we have ever had since we have travelled

it was kind of hard to communicate with the staff because they don't know english, but it was a very common thing in china and they were very very kind and helpful even though we couldnt understand each other

Location very good , close metro and mall and huaqiangbei street Staff are great they always smile and do their best Hotel clean and modern Room size is just ok Room equipped good and comfortable View from room nice Air conditioning is perfect Bed is so comfortable and have thin and thick pillows Bathroom very clean and water pressure and temperature perfect Value of money is good I felt like management are trying to improve and give maximum services for minimum price

Breakfast could be better Toiletries set could be better if there will be at least toothbrush and cotton buds

The hotel is very near to the major shopping malls and eateries. Subway is just a minute away while the Hua Qiang Bei Electronics Stores are less than 10mins walk from the hotel. The customer service is beyond our expectations especially Cindy Chang the customer service manager. Cindy extended her service to help us collect and deliver the cleaned clothes to our room when we are unable to wait at the self service dryer for the cycle to complete. Her team of service members were diligent and patient right from the start to the end of our stay.

Nothing I can think of.

During my recent stay at the Shanghai hotel, I encountered a medical emergency due to a kidney stone. The hotel staff went above and beyond, responding immediately to my situation and assisting me in getting to the hospital. Their swift action and genuine concern ensured I received the necessary medical care, which was both reassuring and deeply appreciated. The professionalism and kindness of the staff made a challenging situation much easier to handle.

very nice hotel in a great location, at the metro station that connects the train and the city. Nicely arranged room, great breakfast.

The staff is for some reason very uninterested in the guests. They don't even say good morning when entering the hotel. We had a late check out, on the booking it was written at 3pm, they blocked our key at 2pm without any notice. The only minus in the hotel is the staff. They speak very little English and the guest does not feel at all welcome😀

The staff was friendly and helpful. Only one spoke English, but she spoke English very well. The staff helped me organize a taxi when I was leaving the hotel, which I also appreciated. The room was clean, quiet, and absolutely pitch black at night (but with a really cool view of Shenzhen if I opened the curtains!). Decor was fun as well; I believe it's designed to have a classic Shanghai vibe. The location was good as well, right next to a mall and a subway station. Breakfast is fantastic.

"Complimentary minibar and late checkout" is a bit misleading. The "minibar" included a can of cola and a bottle of some other soft drink. None of the little bottles of alcohol or cans of beer you'd expect. Their late checkout, 12:00PM, is fairly standard at hotels in China. Otherwise, the room was exceptional.

The room interiors were very nicely refurbished in a contemporary style. Liked the large expanse of glass that kept the room bright. Love the switch controls with different lighting modes. Love the central location with easy train access. Love the huge and contemporary malls and movie theatre within 5 minutes walking distance. Hotel standards are on par with international standards for the star rating.

The staff spoke minimal English. It was not an issue for me since I spoke Putonghua, but I saw some foreigners having communication issues.

Location of the hotel is good. Hotel staff are very nice and rooms are very clean.

Room night light is not working, hot water is not good. Also room lighting control system configuration is not very good. As this is very open room no separate toilet/bath room, wash basin is part of the room. I used to sleep by switch on the mirror light of wash basin. As I don't like to sleep very dark room. It is also difficult to communicate due to reception staff and concierge are not able to speak in english.

Very centrally located, steps away from restaurants and mall. Big, clean room with amenities. Breakfast buffet is ok.

Breakfast room is rather on the small side, with only big round tables, so it is common to go to the buffet, come back to the table and find people sitting at the table, if not entirely taken! Difficult to communicate with reception staff in English.