The young lady that checked us in went way above and beyond duty in helping us when I was having difficulty paying with my debit card. I wish I could recall her name.

We loved the room, but there were no lamps on the nightstands for reading. The food was , but there was not a lot of variety from day to day. I found the food in the specialty restaurants a little disappointing.

The location was great as it was in the center and within walking distance of restaurants and the beach. The room's view of the sea was breathtaking, especially in the morning.

Food was great as advertised. However, 1 or 2 of the restaurants were closed. I was expecting more than 3 restaurants opened as per the website but that was fine overall. That certainly did not ruin the trip.

The place is well kept and very clean but what I really loved was the attention of the staff always smiling and ready to serve and help, very attentive and educated staff.

I understand the situation with cov19. But I think they exaggerate and seems paranoid to force face covering even in open not crowed spaces in swimming pools and wile eating.

Buffet wax excellent

Wi-Fi should be better

Great entertainment!

Overcrowded restaurants

The food wasn't that good.

lookout and general views.

staff treatment and customer service!

the view in the room

very expensive drinks and food very poor

The access to the sea was amazing.

The staff was rude and unfriendly. Wifi didn’t work even in the places it was supposed to. The whole hotel is old and needs renovations. It doesn’t look like the pictures at all. The worst part tho was the food. They have three restaurants from which you can choose for dinner and the lunch and breakfast are in the form of a buffet. Buffet was the same every day so you got quickly tired of your only options. The first restaurant which is Thai food oriented, served sushi, that didnt taste like sushi at all and my Pad Thai, which is my favorite thai food, was not Pad Thai as it has non of the main ingredients of Pad Thai like lime, peanuts and cilantro. I dont know what it was and it wasnt horrible but it was 100% not Pad Thai. Next restaurant is called Mama Leone and they serve Italian. The food there is an INSULT to Italians and Italian food. It wasnt just us who felt that way, but so many people left without eating almost anything. The third one was called La Bruja and the food was really good and staff was friendly, but their menu was very small so if you dont want to eat the same everyday, you will have to go to one of the two horrible options. Despite that, you can still relax and enjoy your time on the island but it is 1000000% NOT WORTH THE MONEY!!!

The location is great and the rooms that face to the sea have great views.

The service from the hotel staff is horrible. We waited more than half an hour to get pre-registered in the front desk and there was a long line waiting and the reception staff didn't even care to hurry up. And in all places of the reception and online it says the check in time is 3pm, but the staff told us they would have the room available up until 5pm which is ridiculous and completely could be called false communication that violates consumers' rights. And that staff got angry and impolite with us since we insisted to have the room by 3pm and started just ingoring us until finally came the manager and gave us the promise to have the room by 3pm. And we were assigned to a room right above the sea, the view is marvelous but the windows could't be closed well. Then the rain entered the room and flooded. We couldn't even bare the stay the second night and moved to another hotel. It was definately the worst service I've ever experienced.