They booked my taxi from the airport and to the bus the next morning. It was New Years Eve, they accommodated me. I came in the taxi with the fireworks. It's in the middle of the city, so expecting quiet is a lot. I was tired enough to sleep through anything. They have darkening drapes, I wanted the window open to the fireworks and air. The fixtures are older, but everything works, even hot water shower. Tile floors, so yoga on the bed unless you bring a mat. Comfortable, clean, early breakfast, fresh eggs, good coffee, helpful staff. One taxi didn't come, but the staff managed a busy time with grace and got me to the bus on time. Good wifi.

I have food allergies, so have to be picky about what I eat. They seem pretty set in their menu choices. I was able to order two fried eggs, two corn tortillas, a piece of papaya and water melon, water and coffee. Fruit juice would be nice.

The hotel is on a busy main road so felt safe as against many reviews that showcased this area as unsafe. Many tourist attractions like Gold Museum, National Theatre, National Park, National Museum are within 1-2 km of walking range so I did not have to hire a taxi. Breakfast was fresh and customized to my vegetarian needs.

Water was charged. At least one litre bottle per day should be complementary.

Comfortable stay for a single night with a good location just around the corner from the Tuasa bus terminal, with direct buses to airport. Very good breakfast for the price. Friendly man on reception!

I liked the location, just 2 min walking to the terminal of the airport bus. I also appreciated the friendliness of the staff and the cleanliness of the facilities.

The room was clean and big, plenty of light, and you could see across the city from the third floor vantage point. I was there for two nights, having had a long trip from Panama before heading to La Fortuna (the Terminal 7-10 bus stop is only about 500 metres away from the hotel). I arrived later than hoped but had been in contact with reception, who are on duty all day/night so there was no problem checking in. The bed was big and comfortable. The bathroom was clean and spacious, though the fan was a bit noisy. There was a fridge and a desk for working, as well as a chest of drawers. It was an ideal place for a short stay in San Jose (there's no real reason to be there for any longer) and I would consider it as a place to stay if I'm ever there again. The inclusive breakfast was also decent, though I only had it once as I had an early departure and had to rush out.

It's not a great area to be after dark - my bus driver made a point of waiting until I got inside before leaving. On the Sunday night, there was a lot of noise from a nightclub about a block away but that subsided around midnight. There was only the usual city centre noises on my second night. It was fine during the day though - usual SJ hustle!

Great central location with large clean room

A little noisy

Hotel Novo is in central San Jose, it's not much to look at from outside, and the inside is equally as basic but it is very clean, cheap and has working air conditioning, good internet and breakfast was good. The staff were always friendly and helpful and I would stay again.

Being in the centre of town there is traffic noise but I got used to it pretty quickly and a fair trade off for being able to walk everywhere. Rather than opening the door onto the balcony you’ll want to run the AC.

Very helpful and friendly stuff, excellent location for the airport bus and for bus terminals, tasty breakfast and dinner in the hotel restaurant. A very good value for money.

The hotel seems a little "institutional", but still it offers an excellent value. The area is not particularly charming and could be sketchy at night, but the location is very convenient for buses and very close to the center.

Location is right in the sweet spot of being close enough to walk to terminal 7-10 (Monteverde Bus- you have to go to the basement level at the terminal to buy tickets. Office is next to the elevator) and in a better area than a few blocks closer. It took me about 10 min. to walk. Main pedestrian shopping area is only 2 blocks away (McDonald's, Subway, supermarkets, stores, etc. ) Room was clean and nice for the price. WiFi was good, bed comfortable, cable TV had a lot of channels with many English channels. 24 hour desk, AC, elevator. No complaints. I come to CR often. I will stay here again. Also, I've stayed at some of the cheaper options. Spend the extra 10. It's worth it for the comfort and especially the safety.

No complaints. At first it seems like AC doesn't work. It just takes a few minutes.

Great little hotel with a working AC situated close to the major bus stations close to the old center. However it is not advisable to walk alone in this area at night, I was told by a local when I did walk the area at 3 at night :) Great size room with a TV which allows you to also switch of the Spanish and watch the original English show.

On a busy street with loud music played most of the evening/night from nearby pub.