The location was perfect, the bed was comfortable, the apartment was spacious, the washing machine did what it was meant to, the water pressure in the shower was great. And there was an elevator, which is a rarity in a lot of European hotels

Pictures of a sunny rooftop terrace were misleading. It was one of the reasons we booked a superior room, only to be told we had no terrace access. We asked multiple other guests and none of them had terrace access either. The guy on reception couldn’t tell us what kind of room needed to be booked for the terrace. It was still a great stay, just disappointed that this expectation wasn’t met.

Location - the City center, personnel, purity....

The Cite center: - When one open a window, it is too noisy, - There are no place for parking along the street. There were no coffee or tea in apartment. It is strange because there were a coffee machine and electric kettle. Perhaps, we have to bring own a coffee capsule and a tea bag🙃

Location - most attractions are within 5-15 minutes walking distance and many restaurants and two supermarkets Penny and albert are around the corner. There is also a huge shopping mall nearby with almost everything you need. Facilities - the apartment provides everything you need to cook your meals and clean. Washing machine and drying rack - very convenient

A strong smoking smell on my arrival. Fortunately, it’s getting fader over time. But the smell was quite annoying. The bed was quite hard. The bed sheet and blanket had an unpleasant scent. Not comfortable at all.

The apartment was really good, the kitchen had everything you need to be self catering and there was a shop to pick up food shopping right across the street. The appartment was also on a street with lots of restaurants and cafes if you wanted to eat out. For those who are gluten free, there was a little cafe and bakery just on the next street as well. The location was great, easy walking distance to all the main attractions, and with tram and metro links right by the apartment it was ideal. As a solo female traveller, it felt safe, with a great location and the staff were on hand for any issues. Smoke alarm in my room started beeping with a battery issue, and the staff came to fix it within half an hour of calling.

The walls of the apartments are a little thin, so be aware and be respectful especially later at night to your fellow guests.

The location was perfect - right in the city center, there were 2 nice restaurants/wine places right in the building, which is very convenient. The apartment was clean and had soup and shower gel/shampoo. The staff was very nice.

We have got a different apartment than the one initially booked, which from location standpoint was good, but apartment itself seemed to look worse than what we have booked initially. It didn’t have wine opener and forks, knives were not clean. Apartment was dark, didn’t have much day light.

Location cant be beat. - close to everything -great access to public transport, grocery stores, cafes, restaurants, attractions, shopping all within 5 minutes walk. Many attractions also within walking distance, and public transport is fantastic to get to anywhere and absolutely free for 65+ seniors of any nationality! Amenities were fine, and reception staff was very helpful. Beds were comfortable. AC worked great! Dishwasher and washing machine are great amenities. There was no clothes detergent but immediately provided on request. Most places in our central Europe travel didn't seem to have dryers but a clothes drying rack is provided. We had a superior suite that did not have a sitting area, just a bedroom and kitchen, which didn't matter as we were out most of the day. Good size bedroom, kitchen and bathroom. Unit was very clean.

My main problem was that the cleaning staff did not do a great cleaning job, Replacement of towels, etc, providing with requested extras was great but we were there for 10 nights and the general cleaning of bathrooms, sweeping/mopping etc left much to be desired- I had to complain to front desk after 5 days of no cleaning, and then saw some action!(matters a lot, esp as daily housekeeping is advertised). Apart from that the kitchen could do with some more bowls/containers for food storage there were only 2 cereal bowls. Some salt and pepper, but no other basics tea/coffee/sugar/creamer/cooking oil etc. so need to get your own. Which was fine for us since we were there for a long time.

Excellent location and spacious room with very good facilities.. It was a nice quiet room and the shower had good pressure.. Fridge was cold and the air con was great, although it wasn't working on the final day. The staff were friendly, and we paid for the breakfast buffet one morning and it was good value. Tram right outside the apartment, and very close walking distance to the old town. Bakery, supermarket and mcdonald's opposite apartment, and two really good pizza places nearby. Five minute walk to the palladium shopping centre with 200 shops and lots of restaurants.

Everything was great. An ironing board would have been nice for when using the iron.

We booked the big apartment with the terrace - it was great. Really in walking distance from the center. Spacious and clean. The beds and the pillows were very comfortable.

We arrived exactly at 15:00 h. and there was a huge waiting line in the reception to take the keys. As this is a separate building than the hotel - it would be much easier to have a key box at the apartment. This would also stimulate the people for the on-line check in which will reduce the waiting time at the reception. Another small inconvenience - we had 2 bedrooms with air condition but only 1 remote controller for both of them.

The receptionist, Lada was wonderful. She was so very helpful. She provided directions to the castle and the arena for the hockey game. We also loved the restaurant- tons of atmosphere, food and service were excellent. Even though it was an apartment, we had cleaning service every day which was awesome.

Instructions would be helpful for washer and dishwasher. Figured out the washer but couldn’t figure out the dishwasher. The toiletries in the shower were pretty crappy. Bring your own!

Close to the centre of town, nice and quiet and good air conditioning.

A little dated and not much crockery - only one wine glass. There was a settee in our kitchen/sitting room on arrival, but we returned from going out for the morning the next day and it had disappeared! We’d done some washing and put it to dry on the provided clothes horse in front of the settee, so maybe they thought we didn’t need it. But it was a bit odd and felt a little intrusive.