The staff is amazing, the location is wonderful, and the food is out of this world. My fiancé and I came for my birthday and they upgraded us to the SUITE for free. It was incredible! 2 rooms, a soaking bath, multiple bathrooms, all inclusive mini bar, and those fun Japenese toilets with all the buttons. and and and a birthday cake delivered to our suite! (thank you so much for the upgrade Kat) We have our omakase dinner in Nobu and lunch at Hidemasa! This is how you get a customer for life. Nobu will take care of you for 1 night, so you will come back for trip 2.. 3.. and so on. Excellent customer service is shy from what I experienced on this property. You are not booking a room but an experience! Will most definitely, be back. Thank you Kat and Allysa for the personalized experience!

Wonderful place to stay in Manila. Extremly helpfull staff with options to check out a little later(1pm) and use of the Spa facilities, while my plane home was in the evening.....so I could spend some time in the gym, in the pool, in the pool cafe, which offers good coffee and nice salats. Best place to be, before going back to Europe. Very safe, lots of checks outside, but always extremly friendly. Breakfast was rich and has a wide selection of all what you need. Will be back some day!

Rooms were spacious, clean, top notch with all the amenities expected of a Japanese brand or themed hotel

It's an older property and the rooms did not have auto bidet washlets or toilets. I would think these should be the standard now for Japanese brand or themed high end hotels. I found this mildly disappointing.

The garden and pool, the children love it including the buffett breakfast at Hyatt which I didn't know we can cross over until after I asked the staff at the restaurant by the pool.

The food at new wave restaurant next to the pool needs to improve its seasoning and the portion is too small. Also, the premiere room I booked with pool view didn't really met my expectations after paying almost 700US for 2 nights.

Everything was perfectly fine at our stay here. We definitely recommend this hotel, a 10 out of 10!! The staff was very friendly and accommodating. They will help you with all you need and more! We even got a free upgrade and late checkout because our flight back home was late at night. Rooms are big and clean, roomservice was excellent. The pool is big and great to swim in. Also, don’t miss the restaurant!! Their food is the best we’ve had in the Philippines.

nothing

New rooms; clean washroom; lots of restaurants in hotel; close to airport. Beds were comfortable. Complimentary soft drinks in fridge. Good collection of coffee pods. Prompt delivery of bags after check in

Nothing to dislike

I loved how clean and spacious the room was. The king size bed was luxurious and the amenities in the room was exceptional. I definitely took advantage of the Nespresso espresso maker. The bathroom features was also great, especially the bidet. The view of the gardens, pools, fortune egg, and adjacent hotels also made the experience beautiful. Seeing all the gold windows, the light show, the blue waters and colorful flowers made up for being more of a city hotel than by the bay. The dining options was also great from the standard coffee place to premium restaurants include Nobu itself. Red Ginger was great for a late lunch with its range of rice dishes. Hidemasa was perfect for a light dinner if you select from the appetizers and also the Hokkaido Shiyo Ramen was delicious and filling. I also had brunch at Breezes poolside and the fried milkfish with garlic fried rice and egg was a good way to start the day. The pool was also really good especially early morning to swim laps and lay out on the lounges.

I didn't like that the smoke smell from the casino travelled throughout the hotel and stuck to my clothes and hair. I also hoped the other pools were free to access if you stayed at any of the hotels.

It’s very close to the airport. Some workers were friendly some weren’t.

When we were at the poolside bar the waiter took away our drinks without asking. Even throw away my souvenir without asked. But at the end they found my things back and give a new drinks.

Great staff at check-in, room service, pool (at Nuwa), Nobu restaurant and check out. spacious room, good bathroom with one of these Totu toilets, turndown service. small things like putting a bookmarker on the book, or at check out giving a sample of the massage oil used during the massage in the spa.

besides the casino and restaurants, it is “far” away from other areas.

Excess amounts of water bottles in the room, didnt have to call room service for more. Bathrobe was great and the staff is always helpful.

Shower amenities are locked so its a bit awkward to use