I would like to tell you about Dan in the breakfast area. Every single time we come up he makes our stay so rememberable. Like this time I went up to him and said I know that you couldn't possibly remember me, but I want to say Hello to you from our two little kids. our last stay Dan was so helpful, sweet, kind to our children. He joked around with them and made them feel important and special! The kids even said make sure if you see that man say Hello from us. He was helpful with helping the children talking with them as we filled our plates. He was very knowledgeable about tips on Duluth. I just want he is an absolute top notch employee you have! we will definitely being booking our next trip with this hotel because of how your employee made us so welcome! Thank you again a million times over!

Not, necessary your fault but, part of the reason we stay here also is the closeness of the beach for the children. To walk around to get the lake glass and special rocks. The amount of homeless people that hang out at the picnic area was kind of Scary. Making comments to us while we walk by etc. Needless to say it made us feel uneasy. I (Travis wife that is writing this) was scared to use the bathrooms and walk around. unfortunately it's one of our favorite things to do. Maybe possibly you could report that they are making your customers uneasy. I know you can't force people not to hang out but, ask for money and make rude mean comments when you walk away is not necessary!

Hat of to the cleaning crew . I would like to thank the nice lady that is in charge house keeping . She is amazing !!!!!!!!!!!! Also hats of to the elderly lady at the Breakfast area . I spilled my waffle batter on the waffle maker and floor and I felt kinda embarrassed so I sat down ( I really wanted a waffle ) The Breakfast lady said she would make me one and not to worry about the mess . So with her saying that I felt better about myself and made a waffle. Both the lady in charge of cleaning and the breakfast lady are angels in my eyes . Please Please thank them both for me . James R Neumann

We came up to Duluth on a whim and booked this hotel for the kiddos and the hubby. We upgraded to a balcony with Lakeview of Superior. The lighthouses were right outside our windows, it was beautiful. You get plenty of free parking and you are located right in the near Park of on the canal. It's a well maintained hotel and very clean, updated. They also provided large complementary shampoo/conditioner/shower gel for guests. The pool was small but was not really crowded. There are two hot tubs available in pool area with pool towels for use. Breakfast was the typical hot foods: eggs, bacon, pancake, and cereal variety. Beds were comfortable and linens were clean. We needed an extra flat sheet for the pull out bed but they gave us a whole set of bedding. We initially booked two nights but wanted to stay longer when it was time to leave. Until next time.....

There was one thing that really bothered me, which I can't really blame the hotel. Our neighbors returned from bar closing and were very loud and disruptive at 1:30 am. I could hear them laughing and talking, slamming doors for 45 minutes until the early morning. I wish the walls were thicker. That's my only complaint but it's not the hotel or management fault, but the neighbors who were disruptive.

The bed was comfortable, the breakfast selections were very good and the young lady that checked us in was able to get us a Lakeview room on the first floor, since the elevator was not working. However, there was not enough places to hang towels in the bathroom.

I did not appreciate parents letting their kids run up and down the halls on the second floor (our room was on the first floor), people letting their room door slam shut, as well as people talking so loud that we could clearly hear the conversation through the walls (very thin walls). There was no consideration or courtesy shown to the other guests.

When we checked in, the room was not at all what we expected and we were able to get switched to a larger room that better fit our needs for our weekend stay. The lakeside view was amazing as well as seeing the cargo ships come and go.

Breakfast was still an hour from ending and my children were sent to get shoes on while at the waffle maker. In that short amount of time to get shoes and an hour left to close up the staff removed the waffle maker. This was our second stay within a month and one of the overnight staff was very rude to my spouse both stays. We travel from the twin cities to stay at your hotel and the rudeness is uncalled for.

We always stay at this hotel when visiting Duluth. We booked two rooms on Oct 4th for the 18-19 visit which was during MEA. Lucky to get these lake front rooms, although we paid premium rates. I booked a king for ourselves and a double queen w/a pullout couch for our son and his three kiddos. Our suite was fabulous - two sided fireplace, jacuzzi, balcony. Son's was very nice, too. They enjoyed the pool and spa. It was their first time staying on the Canal and I wanted them to experience the lake effect and seeing ship traffic. Unfortunately, a Coast Guard boat was the only traffic in the early am.

Hubby made two different kinds of Nespresso and said they tasted terrible. Our home machine is a Keurig and we use decaf, Obsidian and French k-cups. We're spoiled.

The location and room was great along with the accessibility to the town/boardwalk and view from the balcony. The rooms were clean and if/when we needed something the staff was very prompt but at the same time, respectful of room service if we didn't want/need it. Our lakeside room was surprisingly quiet for the location (downtown canal park). We were looking forward to the complimentary breakfast and it didn't disappoint, so many options to choose from to get us fueled up for the day.

The price tag was pretty expensive but comparable to many others in the same location. The bed and pillows were not a perfect fit for us but that's hard to cater to every person.

Location was excellent and convenient for getting in and out to other parts of the city. Very walkable. The pool was a hit with the kids. Coffee and ice water was much appreciated and the breakfast had something for everyone. Comfortable sleeping even on the couch for the little ones. Nespresso machine!!!

City side traffic noise and not even nearly enough places to hang wet towels and bathing suits. The bathroom is a bit outdated.

Breakfast was great. Our view of Lake Superior was awesome.

Cracker crumbs all around the edges of the chair and couch. Must have been a family with kids in the room before us. We cleaned off the cushions. Also, a long black hair was draped across the side of the tub along with some hair in the sink.

Location, pool was great. Hot tub was nice and hot. There were actually 2 hot tubs, so if it gets too busy there’s another one to go in. There is a fitness center with a wide variety of work out equipment. There’s also a water dispenser in that room which was really nice and handy.

Nothing