We have stayed at Iberostar multiple times over the years. All are great. The staff is excellent. Always impeccable clean. Looking forward to our next stay at an Iberostar

I love being able to make myself a cup of coffe upon awakening. The coffee and coffee maker was excellent but no milk or creamer provided. My husband likes tea. There were teabags but no way to heat water for a cup of tea. Other than that we love Iberostar

The beach is amazing, enough sun beds for everyone. The pools are big and water was warm enough.

The hotel is older, our room definitely did not look like 5 star hotel. We had a problem with our room key almost every day and had to go to reception repetiadely.

We stayed at the “Punta Cana” building of the resort. It was a good value and perfect for a family. The rooms were a bit dated BUT CLEAN. The entire resort and grounds were all really clean. Food was ok and everyone was able to find something they liked for all meals whether it was a restaurant or buffet. Beach and water was gorgeous-get there early for a shady spot. The golf course is hands down one of the best we have ever played on. Booking excursions and dinners through the hotel was easy and we had no issue. Shout out to Edina and Joseph for making everything so smooth.

The rooms have AC, but you can’t control the temperature. You can control the fan speed. Never the less, we were never hot or uncomfortable. Definitely bring bug spray. The tiny little devil mosquitoes are awful in the evenings. Most places where food is served is outdoors so dress accordingly. The only complaint I really have is the relentless vendors on the beach constantly stopping by to pitch their goods or activities.

The beach, the swimming pool, room location, food

No soap in the lobby washroom for a week, even after I complained. The shows at night were poor compared to other hotels I've been to. Service was a little slow and there were no waiters on the pool / beach, or they just ignored you

1. The grounds are huge and immaculate. Truly exceptional. 2. The beach, pools, chairs, etc were also fantastic. 3. The buffet for Christmas Eve and New Year's Eve was outstanding in both presentation and quality of food. 4. The bars were well stocked and the drinks were tasty. 5. All the employees seemed happy and were hard working. 6. Brush up on your Spanish as most of the employees speak very little if no English. 7. The food was generally good. Some hit or miss. If you expect 5* food all the time you will be disappointed.

1. We had requested two beds per room + two rooms adjoining and paid extra. They tried to give us rooms with one bed and a fold out couch. Then rooms on different floors. After complaining, we finally got two rooms near each other with twin beds, but not two queen beds. 2. Bring a washcloth. Apparently they don't use wash clothes in the DR.

The friendly staff.

That you couldn’t eat at a sit down dinner every night.

The breakfast, the clean the internet were very good

the lunch and restaurants at night Mexican restaurant not good

The food for an All Inclusive hotel was very ok and the other restaurants by reservation surprised me. The parties at night including the shows were very good

In this time of the year the beach was not good because it was full of seeweed even though they cleaned it every morning The staff could be more gentle The drinks in the restaurant could have better quality

The pulls and the beach are great. The animation is exellent. Food is also good.

The AC does not dry the room air, but only makes it cold. Because of this the beds were always wet and uncomfortable.

facilities and employees

even though, I communicated and canceled one my rooms because two people didn’t get the passport in time, the hotel didn’t cancel and/or noted that and they were inflexible to work with my agent and us