I enjoyed the buffet breakfast and hotel meals. The staff was extremely helpful about the facility and tour. They connected me to a tour company. The location was central to the historical Zona Colonial. I could operate the ceiling fan at a temperature that was satisfactory. I enjoyed swimming in the pool daily.

The hotel had 2 blackouts while I was at the hotel: one in the evening before I left and the other just before I was leaving the hotel. I was not informed verbally about the toilet paper not being flushed down the toilet. The cleaning staff had to pump the toilet to clear the toilet paper. I would have liked a few hangers for my clothes. Also I would have liked a cup in the sink area.

Alex helped us out a lot at the reception the staff is great.

Pool was quite dirty, there was no plug at the side of the bed like listed in the booking. And lots of other things they listed didn't exist either like fireplace, walk in closet etc. I didn't need any of those but if they are not there they shouldn't be listed.

Good Customer Service specially Alex at the reception he was awesome A+ as CS Also want to appointed that the Manager Melvin also rock . At the Restaurant The cheff Mariela and waitress Jennifer make my days wonderful. Cant complaint

NA

Very nice pool and the rooms was okay for the price, but the best thing about my stay and the hotel in general, was the very good customer service by the good receptionist Alex. He was very friendly, accommodating and took care of every little thing that would make my stay at the hotel better… 10/10

Excelente staff and in special at the reception Alex

Rest a lot

It was one street over from the boardwalk and a few blocks from zona colonial it was a grocery store and plenty of little convenience shops in the area

The construction in the early morning

Convenient Staff friendly especially front desk Cristopher and Jhontig. Accessibility to hotel Safe area

Noise neighbor rooms at night.

It was pretty good for the money we paid! The room was clean, as well as the rest of the facilities, everything worked fine (except for the outlet in the bathroom). The hotel has a small indoors pool with some bar seats next to it and the rooftop bar which are nice quiet spots for hanging out if you don't want to leave.

Towels and bedding had stains on them. Also, the barman at the rooftop terrace looked like a teenager, took a very long time to mix two cocktails for us (it looked like he was doing it for the first time, he was looking into the preparation instructions) and then the drinks were very weak. I'd say the hotel needs to train him a little better.

Mickael was great and accommodating. He ensured Inhad a great time in the city and Looked out for all my needs

everything was great

The staff here was extremely helpful in extending my stay. Michael Jean was the best. He explained everything to me in English.