114 reviews
Goma Serena Hotel
Goma Serena Hotel
From
$150B.P. 90, Goma, Nord Kivu, R.D Congo. , Goma, DR Congo
114 reviews
Choose dates to view prices
1/56
Restaurant
Outdoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Room service
Fitness center
Steam room
Welcome to Goma Serena Hotel, a luxurious 5-star establishment located just 1.9 km from the heart of Goma, DR Congo. With a stunning lake view, this pet-friendly hotel offers a range of exceptional amenities, including an outdoor swimming pool, kids' pool, and a fitness center. The hotel provides free Wi-Fi, free private parking, and complimentary breakfast for guests. Relax and unwind in the hot tub or sauna, and enjoy delicious meals at the on-site restaurant. The hotel also offers a shuttle service and airport shuttle for an extra charge.
The Goma Serena Hotel boasts 114 reviews and prices start from $150. Whether you're traveling for business or leisure, this hotel offers non-smoking rooms with air conditioning, a 24-hour front desk, room service, and a terrace. The serene garden and beach chairs/loungers provide the perfect spots to enjoy the natural surroundings. The hotel also features live music and performances, making for a delightful stay in Goma.
Experience unparalleled luxury and hospitality at Goma Serena Hotel, where every detail has been carefully considered to ensure a memorable and comfortable stay. Whether you're taking in the lake view from your balcony or enjoying the myriad of amenities, this hotel promises a truly enchanting getaway in DR Congo.
After enjoying the hotel amenities, guests can indulge in a delightful dining experience at the two on-site restaurants. The Rumoka Restaurant offers a modern and romantic ambiance, making it a perfect setting for a special evening. For a more casual dining experience, guests can head to the Kahuzi-Biega Bar & Terrace, which caters to families and offers a modern atmosphere. Both dining options provide a variety of culinary delights that will satisfy any craving, ensuring that guests have a memorable gastronomic experience during their stay.
For the convenience of guests, Goma Serena Hotel accepts a variety of payment methods, including cash, Mastercard, Visa, American Express, Maestro, and UnionPay. This flexible approach to payments ensures that guests can settle their bills with ease, providing peace of mind and convenience throughout their stay.
Goma Serena Hotel offers a range of elegantly furnished rooms for single occupancy, each designed to provide the utmost comfort and relaxation. Whether guests choose the Deluxe Twin Room or the Executive Suite, they can expect generous amenities such as free Wi-Fi, air conditioning, and a tranquil outdoor terrace to unwind on. With comfortable beds and modern furnishings, guests can rest assured of a luxurious and refreshing retreat in the heart of Goma.
Closest airports
Goma International Airport
1.5miBukavu Kavumu Airport
53.2miMost popular amenities
Restaurant
Outdoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Room service
Fitness center
Steam room
Sauna
Air conditioning
Bar
Parking On Site
Terrace
Soundproof rooms
24-hour front desk
Lake view
Non-smoking rooms
Live music/Performance
Wheelchair accessible
Beach umbrellas
Beach chairs/Loungers
Kitchenette
Elevator
Garden
View
Upper floors accessible by elevator
Free toiletries
Balcony
Bathtub
Rooms
Show 7 photos
Deluxe, 2 Twin Beds, Single Use
2 Twin Beds
1 Sofa Bed
450 sqft
Lake view
Private Bathroom
Balcony
Bathtub
+
x3
More details
Indulge in the spacious 452 sqft Deluxe Twin Room with a stunning lake view. Enjoy the comfort of two twin beds, a private bathroom with a bathtub, free toiletries, and a balcony.
Show 6 photos
Superior, King Size, Single Use
1 King Size Bed
485 sqft
Lake view
Private Bathroom
Balcony
Bathtub
More details
Experience luxury in our Superior Double Room, spanning 484 sqft and offering a stunning lake view from the terrace and balcony. Enjoy the comfort of a king size bed, air conditioning, and a spacious private bathroom.
Show 6 photos
Deluxe, King Size, Single Use
1 King Size Bed
375 sqft
Lake view
Private Bathroom
Balcony
Bathtub
More details
Indulge in our spacious Deluxe King Room with stunning lake views and a private balcony. Perfect for a solo escape or a romantic getaway, featuring a luxurious king size bed and a relaxing bathtub.
Show 5 photos
Junior Suite, Single Use
1 King Size Bed
590 sqft
Lake view
Private Bathroom
Balcony
Bathtub
More details
Experience luxury in our spacious 592 sqft Junior Suite with a king-size bed, a private balcony, and a stunning lake view. Enjoy the comfort of air conditioning, a bathtub, and free toiletries in your private bathroom.
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Suite Executive, Single Use
1 Sofa Bed
1 King Size Bed
755 sqft
Lake view
Private Bathroom
Kitchenette
Balcony
More details
Indulge in luxury with our Executive Suite, featuring a spacious 753 sqft area, a stunning lake view from the balcony, a kitchenette, and a cozy king size bed. Perfect for a relaxing getaway for two.
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Deluxe, King Size
1 King Size Bed
More details
Deluxe, Twin
1 Twin Bed
More details
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Deluxe, Single
More details
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Junior Suite
More details
Show 3 photos
Suite Executive
More details
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Deluxe Superior
More details
Deluxe Superior, Single
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Guest reviews
8.4
114 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
Robert
8.2
November 2023
Room was comfortable. The shower was very good! I liked the brekfast. The omelet station was great!
There was a wedding or party at the pool on Saturday night. The music was very loud and played past 1 AM. It kept the entire hotel awake. The music needs to be finished by 11 PM if it is outside.
Elie
10
December 2023
This a excellent place to be. The landscape and view to Kivu Lake was breathtaking.
I think the front desk needs to be at the height of this jewellery. But they tried their best.
Maupe
9.1
June 2023
Price-Value-Ratio was excellent. The Breakfast Buffet was exceptional (at least compared to what you usually get, in this part of the world). The room was very luxurious and spacious.
Not everyone of the staff is on the same level of friendliness. But that is a complaint on an already high level.
Daniel
10
March 2022
Excellent service by its staff. Most professional, helpful and courteous. Particularly front desk staff Yves. Also, Tinah and Sarah in the Front Office who helped organised our trip to the volcano. And all other front desk and housekeeping staff we encountered always helpful and very professional. The hotel is nicely located and the facilities, pool, spa , gym, breakfast are very nice. But the most valuable asset is its staff.
A little pricey.
Julius
9.1
June 2024
It was a great experience given the location.
Abeer
10
February 2022
I liked everything in this hotel. staff is friendly and always having something nice to say. the view is amazing. the room is very clean. I was luckily upgraded to a suite so i really enjoyed my stay. i felt very secured as well. can’t think of another hotel in Goma for my next stays.
nothing
Dale
8.2
December 2021
Nice location and the Thematic Decor was in keeping with the ambience. Good COVID protocols observed. The staff were also flexible to adapt to service requests.
No need to advertise the Executive Suite has a kitchenette since guests are prohibited from using the stove and utensils also not offered.
Luanda
10
March 2023
most of the workers are very friendly and polite and so helpful
I can say i did like every thing about the property
Robert
9.1
March 2022
Everything
Food and drinks very expensive
Mntino
9.1
September 2021
Everything was just above expectation, location, food, size of the room.... was just perfect
At check out, the hotel almost made me pay a different rate than what I had gotten from booking.com, and though they realized their mistake they took time to sort it out which delayed me.
Points of Interest Around Goma Serena Hotel
Airports
Goma International Airport
1.5miBukavu Kavumu Airport
53.2miAirports
Goma International Airport
1.5miBukavu Kavumu Airport
53.2miAttractions
Volcanoes National Park
23.3miRestaurants
Rumoka Restaurant
Ambiances
- Family Friendly
- Modern
- Romantic
Kahuzi-Biega Bar & Terrace
Ambiances
- Family Friendly
- Modern
Pools
Location
- Outdoor
Features
- Shallow end
- With view
Age restrictions
- Kids only
Availability
- All season
Amenities of Goma Serena Hotel
Restaurant
Outdoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Room service
Fitness center
Steam room
Sauna
Air conditioning
Bar
Parking On Site
Terrace
Soundproof rooms
24-hour front desk
Lake view
Non-smoking rooms
Live music/Performance
Wheelchair accessible
Beach umbrellas
Beach chairs/Loungers
Kitchenette
Elevator
Garden
View
Upper floors accessible by elevator
Free toiletries
Balcony
Bathtub
Amenities of Goma Serena Hotel
Accessibility
Entire unit located on ground floor
Entire unit wheelchair accessible
Upper floors accessible by elevator
Wheelchair accessible
Activities
Aerobics
Live music/Performance
Tour or class about local culture
Bathroom
Bathrobe
Bathtub
Bathtub or shower
Free toiletries
Guest bathroom
Hairdryer
Private Bathroom
Shower
Slippers
Toilet
Toilet paper
Towels
Bedroom
Linens
Wardrobe or closet
Business Facilities
Business center
Fax/Photocopying
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Ironing service
Laundry
Suit press
Common Areas
Shared lounge/TV area
Entertainment & Family Services
Outdoor play equipment for kids
Food & Drink
Bar
Minibar
Restaurant
Tea/Coffee maker
Food & drink safety
Breakfast to-go containers
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
ATM on site
Baggage storage
Concierge
Invoice provided
General
Air conditioning
Carpeted
Designated smoking area
Elevator
Facilities for disabled guests
Family rooms
Hair/Beauty salon
Interconnecting room(s) available
Non-smoking rooms
Room service
Soundproof rooms
Tile/Marble floor
Internet
Free wifi
Kitchen
Coffee machine
Dining table
Electric kettle
Kitchenette
Microwave
Living Area
Desk
Dining area
Sitting area
Sofa
Media & Technology
Flat-screen TV
Satellite channels
Telephone
TV
Outdoors
Balcony
Garden
Outdoor furniture
Terrace
Parking
Free Private Parking
Parking On Site
Physical distancing
Cashless payment available
Mobile app for room service
Room Amenities
Clothes rack
Iron
Safety & security
24-hour security
CCTV in common areas
Fire extinguishers
Safe
Security alarm
Smoke alarms
Safety features
Access to healthcare professionals
Services
Wake-up service/Alarm clock
Spa
Back massage
Beach chairs/Loungers
Beach umbrellas
Beauty services
Body scrub
Body treatments
Body wrap
Couples' massage
Facial treatments
Fitness
Fitness center
Foot massage
Full-body massage
Hair coloring
Hair treatments
Haircut
Hairstyling
Hand massage
Head massage
Kids' pool
Light therapy
Locker rooms
Makeup services
Manicure
Massage
Massage chair
Neck massage
Outdoor swimming pool
Pedicure
Sauna
Spa
Spa facilities
Spa lounge/Relaxation area
Steam room
Waxing services
Transportation
Airport drop-off
Airport pickup
Airport shuttle
Car rental
Shuttle service
View
Lake view
Pool view
View
Stay rules - Goma Serena Hotel
Check-in
From 12:30
Guests are required to show a photo identification and credit card upon check-in
Check-out
Until 11:00
Pets
Pets are not allowed.
Internet
WiFi is available in all areas and is free of charge.
Age restrictions
Age restriction may apply
Parking
Free private parking is available on site (reservation is not needed).
Children and beds
Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0+ years
5+ years
Extra bed upon request
$35 per person per day
13+ years
Extra bed upon request
$70 per person per day
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
Cards accepted at this property
Mastercard,
American Express,
Visa,
Maestro,
Cash only,
UnionPay
This property accepts cash.
Check-in / Check-out
Pets
Internet
Age restrictions
Parking
Children and beds
Cards accepted at this property
Frequently Asked Questions - Goma Serena Hotel
At what times are check-in and check-out at Goma Serena Hotel?
Your reservation at Goma Serena Hotel includes a check-in time of 12:30 PM and a check-out time of 11:00 AM.
Is free parking available at Goma Serena Hotel?
Yes, there is parking available at the Goma Serena Hotel. It is free, private, and located on-site. There is also no requirement for a parking reservation.
How much does a stay at Goma Serena Hotel cost?
Goma Serena Hotel has a starting price of $150 for accommodations. Do remember that actual rates might deviate based on the room and date. Insert your dates for a detailed price view.
What are the room types available at Goma Serena Hotel?
The hotel offers Deluxe Twin Rooms, Junior Suites, Executive Suites, Superior Double Rooms, and Deluxe King Rooms. The occupancy ranges from single to double, and the rooms can accommodate either 2 adults or 2 adults and 1 child. Smoking is not allowed in any of the rooms. The bed sizes vary, with options such as twin beds in some rooms and king size beds in others, and the room sizes range from 377 sqft to 753 sqft.
Which amenities can guests enjoy at Goma Serena Hotel?
At Goma Serena Hotel, guests can enjoy their time making use of the leisure amenities. They can spend time relaxing and unwinding by taking a dip in the outdoor swimming pool, while kids can have fun in the dedicated kids' pool. For those looking for dining options, there's the Rumoka Restaurant for a family-friendly or romantic ambiance and the Kahuzi-Biega Bar & Terrace which is also family-friendly and modern, giving guests a choice of delightful dining experiences. There are also additional amenities to make the stay more luxurious, like the hot tub/jacuzzi, sauna, and spa. In the evening, visitors can be entertained by live music or performance at the hotel. All these facilities provide ample opportunities for guests to fully enjoy their time during their stay at the hotel.
Is there a swimming pool at Goma Serena Hotel?
The Goma Serena Hotel offers an outdoor pool available all year round. It is specifically for kids and includes a shallow end, providing a view as well.
Are there restaurants located within Goma Serena Hotel?
Yes, the hotel has two on-site restaurants. The Rumoka Restaurant offers a family-friendly, modern, and romantic ambiance, while the Kahuzi-Biega Bar & Terrace provides a family-friendly and modern atmosphere.
Can I use my credit card at Goma Serena Hotel?
Yes, you can use your credit card at Goma Serena Hotel. The hotel accepts Mastercard, Visa, American Express, Maestro, and UnionPay. Additionally, cash is also accepted as a payment method.
