Exceptional Hospitality and Prompt Maintenance Service at Truqoise Pyramid Palace I recently had the pleasure of staying at the hotel I must say, my experience exceeded all expectations, thanks to the exceptional service provided by staff members Essam Sama and Mohammed. From the moment I arrived, Essam and Mohammead made me feel welcome and valued as a guest. Their warm personalities and genuine care for my comfort and needs truly enhanced my stay. They went above and beyond to ensure that I had everything I needed to make my stay enjoyable, from helpful tips on local attractions to promptly responding to any requests I had. Furthermore, I was impressed by the hotel's maintenance service. Any issues that arose during my stay were promptly addressed and fixed with efficiency, thanks to the quick action of the dedicated maintenance team. It was evident that the staff takes pride in maintaining the hotel to the highest standards, creating a truly comfortable and hassle-free environment for guests.

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This is my 7th week staying at the hotel, just over 44 days and it's become my home away from home. The manager Mr Salah is an exceptional human being, the receptionists try their best to understand me, Miss Shahat is amazing and all the staff look after me like their own mother, especially Ahmed. Even the waiters, security , maintenance staff and everyone has become family to me. Yes it's not 5 star, but it's comfortable and they go out of their way to try to give me everything I need.

Better mattresses would be great, as well as a little work table and chair in the room. It would have been great if I was shown the family room in the beginning when I continuously asked as I would have booked it immediately for 3 months. Unfortunately it's not available anymore. Perhaps the reception staff can be trained with English, this would certainly help alot and prevent unnecessary issues. They do make up for their shortcomings though which is why I will still stay here and recommend it to others.

Beautiful ambience, most staff are friendly and helpful. The hotel accommodated my need to store my cooler bags. They do try their best to help with your requests. Location is good and central to where we need to be. We initially planned to stay only 8 nights and a month in Nasr City after, but this feels a little like home away from home and I've decided to stay here the full 5 weeks. Omar at reception is absolutely phenomenal. He tries his best to help with everything I need . As a recovering paraplegic, I was surprised that I did manage the stairs.

Very limited wifi access, I struggled with connection for online teaching. Would be great to have a bath tub in some rooms and perhaps a massage and beauty spa. However even without these we will definitely return.

This is my 3rd month staying at the hotel, just over 63 days now. It has become my Home away from Home and business hub in the humanitarian field I work in. Mr Salah the manager is an exceptional human being and the receptionists have really improved their interaction with me. Miss Shahat is amazing and everyone tries to help me as best as they can. The cleaning staff , maintenance team and waiters are absolutely wonderful too, especially Ahmed. It's not 5 star but they do try. The location is good.

Honestly I wish they had shown me 602 when I asked, so I could have booked it in advance. I really need a, better mattress, bathroom, couch and a desk to work on. It would have been great if they had self catering apartments with a fridge, microwave and mini stove and a better menu at the restaurant. If they provided the above, I would definitely stay another 3 months but sadly I need to move to an apartment now.

There’s nothing I didn’t like about this mini resort. The way everything is arranged, from the huge garden, to the outdoor swimming pool, the bar service, the staff everything is just great. I been living in this hotel for a month and honestly I never had any issues but good surprises. Whenever I am entering the resort I am greeted with smiley faces and beautiful cats! Say Hi to Omar and the rest of the staff from me. Room service is always available which is great.

There’s really nothing particularly that I didn’t like , just keep it up guys you are doing a job 👏

I recently stayed at the Turquoise Pyramids Palace Hotel and had an overall pleasant experience, with a few minor drawbacks. The room size was perfect, providing ample space to relax and unwind after a day of sightseeing. The layout was thoughtfully designed, ensuring comfort and convenience with plenty of storage and a cosy seating area. However, it's worth noting that some rooms appeared a bit run down and could use some renovation to match the rest of the hotel's standards. The staff were incredibly friendly and welcoming, which significantly enhanced our stay. From the moment we checked in, we were greeted with warm smiles and genuine hospitality. The front desk team was always eager to assist with any inquiries or requests (especially Mahomed). Housekeeping was prompt and thorough, ensuring the room was clean and well-stocked with essentials every day. However, there was a slight issue with timekeeping. Some services, like: setting our breakfast , tended to run a bit late, which was a minor inconvenience. Despite this, the staff's friendliness and the overall quality of the hotel made up for it. Overall, the combination of a spacious, comfortable room and the attentive, friendly staff made my stay at the Turquoise Pyramids Palace Hotel truly enjoyable. I highly recommend this hotel to anyone visiting the area, keeping in mind the small hiccup with timing. It’s a wonderful place that ensures a memorable stay.

Time keeping

Room was clean with air conditioning and the heater. The bathroom was clean with all amenities. The hotel has a good compound and outdoor restaurant to serve breakfast. The rates are very good including breakfast and its the beat rate in Cairo for my travel dates. So no complaints😂

Wifi coverage was not good and there was no coverage in our rooms. Lots of cats in the compound which made eating difficult in outdoor restaurant. Room pictures shows chairs or sofa but there were no chairs in room. Breakfast was not that great but no complaints as its included in hotel rent and the rent is cheap compared with the other hotels in Cairo.

Nice setting with outdoor tables and restaurant/cafe open long hours. Staff attentive. Good value. Hot water. Good aircon. Good out of the chaos location from which u can take Uber around Cairo but across the street from an area of restaurants and fast food places. An oasis of peace on the outskirts of Cairo.

Not all the rooms are nice and very greatly.Bad vides. Family tourist hotel. Staff is attentive but not that nice and opportunistic but overall at the end OK. Should have umbrellas at the tables for the daytime sun.

The pool, and good custermer service by the staff. They would go out their way to help with recommdations , arabic translating, ordering food/ubers. They also kindly let me borrow an iron and kettle when requested.

The noisy traffic from the main road, constant Horning all day and night. Play area/ facilities could do with improving for the kids.

The friendly staff, clean room and good location