Brand new, clean, amazing location. So many pools to choose from and great beach facilities. The pool infront of the beach is the best pool we've ever been in. At the time of our stay there seemed to be a lot of construction works however, it didnt impede on our stay. We were a bit apprehensive according to a now deleted review about the resort being under construction. But we were really impressed by how smooth and comfortable the stay was regardless of the unfinished buildings. It wasn't noisy, it was peaceful. All in all a great stay and memorable experience, we will definitely come back to see it once its finally finished. The food at the buffet was very good and the staff were amazing and friendly

We didn't find out the resort was in a soft opening until after we booked. We were told the day before we arrived. So the spa and fitness centre were not available, the poolside bar wasn't available. Some kf the walkways were unfinished it was really pram-friendly/accesible. There are no lifts to the higher floors where our room was. This isn't hotels fault but the beach was closed a few times because it was high tide and there are boulders. So probably try and avoid booking during high tide. No high chairs in the restaurant for kids.

The hotel is huge, many facilities and social areas. Making it perfect for family with kids and at the same time for couples that want more privacy, because they have so many pools and places that you will never get annoyed buy the noise of kids. So many activities, impossible to get bored. The rooms are perfect and very spacious, and the food AMAZING! But what truly make the hotel outstanding is the STAFF!! They put effort in every detail and always willing to help and make your stay memorable. We’d like to highlight two members that really made our vacation spectacular, Ahmed galal and Mohamed nasef, the best members of the hotel! Only have good words to say about them! Aaa all of and I didn’t even mention the beach, the most beautiful beach of world. White sand and turquoise water. Highly recommend to stay at Cleopatra Hotel.

I liked everything

This property is located in a very nice location and close to Cairo, swimming pools are grand and staff whether at the beach or at the pools or elsewhere were phenomenal.

Nothing everyone was helpful and fantastic. The reception team led by Mr. Ahmed Galal, was great and special thanks to Ahmed who spared no efforts to make our stay memorable.

My vacation with my family was amazing. Me/Mahmoud Almohtasib and my wife want to thank Mr.Ahmed Galal and his team for best hospitality i had ever.

First of all, a great thanks to Mr Ahmed Galal, Reception Manager, for going above and beyond to ensure we had a superb stay. He even assisted to arrange a birthday surprise and cake. We traveled with our infant daughter and the hotel was great for a family. There were in fact several other families. The hotel is new, clean and hygienic with great facilities. It has access to a beautiful beach. The room was very comfortable and spacious. Some people may find the location a bit difficult, but this was a point which worked in our favour because the environment was very calm and relaxing. The staff was generally very responsive to requests.

Nothing

Having a cart to take us around because our health wouldn't allow us to get around. All the employees were great especially "Ahmad" serving on the beach and Ahmad at the reception desk.

The prices aren't realistic, shisha for $1300 when it is between $150-$250. The price of the room is very high for not being able to swim in the sea because of the shallow sea and the tides The food was great on Monday but the menu kept repeated everyday until we left on Friday and the quality kept going down as we finished our stay, it seemed like you have the food delivered once a week and we lived on left overs for the rest of the week

One of the best resorts I've ever visited, we enjoyed over vacation so much, everything was perfect, the staff, the food, the rooms, the view, the cleanness, the comfort, the pools, and the beach. What stoodout there were actually the staff and the food, the staff were very friendly, and welcoming, starting from the manger of the resort, to the receptionists, to the restaurant staff to the housekeeping staff, to the beach and pool staff, everyone was welcoming and happy to help with a smile on their face. Speaking of the staff, I'd like to present special thanks to Mr. Ahmed Galal, the manger of the reception and guest relationships, he was extremely nice, gentle, caring, and cooperative. In all the hotels I visited worldwide I've never met any reception/guest relationships manger better in his job than him. out of all the merits I experienced in this hotel, the gentle dealing of Mr. Ahmed Galal will be a main point encouraging me to repeat the visit. his efforts made this hotel the favourite every-vacation hotel for me and my family. He is an actual gem. Concerning the food, it was exceptional, very good quality, nicely cooked and presented, suitable variations, and plenty amount. I liked specially the seafood, it was amazing, what I didn't like was the oriental sweets, they were of lower grade, also most of the bakeries. It is worth mentioning that the staff there were very nice, smiling, and happy to serve, special thanks to Gamal. The rooms were spacious, clean, and comfortable, with excellent view. The housekeeper Mohamed was very polite, respectful, and perfect at his job. thanks to him. The pools were clean, beautiful, and nicely designed. The lifeguards at the pool and the beach were alert. The landscape of the resort is perfect, with great care of the green areas and the lights distribution. The spa, GYM, and the Jacuzzi were very good, and the staff there were gentle and cooperative.

Nothing related to the hotel, but in part of the beach there were some rocks, and unfortunately at the time I stayed there there were high waves, but Its I was told, this isn't always the case, nevertheless, the sandy beach was beautiful, and weather was great.

Everything. the beach, the pools, the venue is spacious, people are very nice everywhere, breakfast was very good with so much varieties and they offer Egyptian options that are of high quality, Egyptian items on the menu are a must try. I di dnot try lunch or dinner, but the resort is also very close to fine dining world class options in almaza Bay but you must have a car to go there and book first. The reception service was excellent as well, Mr. Ahmed Galal from day 1 did an amazing job and they also decorated the room for us as it was our anniversary trip.

Nothing

We had an absolutely wonderful stay. The resort is new and relaxing. The rooms are big and clean, and the staff are incredibly friendly and amazing. Every member of the team is helpful and welcoming. The sea is very nice blue and clear. Also the resort has more than one swimming pool, which is great. The food is fantastic, with a great variety that changes daily and tastes delicious. We would like to extend our heartfelt thanks to all the staff—receptionists, housekeepers, lifeguards, and guest services staff; everyone was amazing and always smiling. Thank you for making our stay so memorable. We highly recommend this resort to anyone looking for a great and delightful vacation.

Everything was perfect. -Beautiful Sandy Beach -Room was amazing, they even offered us a sea view room instead of a garden view as a complimentary from the hotel -Food was great with a big variety whether for breakfast or dinner (Half Board Rate) -Several outdoor areas with nice music -We have never seen so many pools in a hotel same as it was in Cleopatra Sidi Heneish and there were even pools for adults only -Staff were super friendly and helpful -Kids areas were more than one place

The only thing we didn’t like was the end of our vacation stay.