0n 11/04/24,I had a bad a experience because a thief broke into my car and damaged my rear glass while best western failled to keep my car safe. They don't even care about my lost. I would never refer anyone to stay there. They don't value their costomer's properties. I think that they should hire a security company to parol the premises because security camera is not enough. I had a bad 7 hours to returned back to New York with a plastic bag tapped around my rear widow. It was a bab experience. .

1. The staff was very nice and the room was clean. When I complained that the room would be very noisy in the morning since the breakfast area was right out of the window of the room, she changed me to another room without an extra fee. And she showed me around the alternative room before I made the decision, very considerate. 2. Heater was quiet 3. Breakfast was OK.

1. The location is too far from downtown, about 30 minutes' drive. 2. The design of the building looks weird to me, which makes most of the rooms not quiet. 3. The wall is thin, so you can hear sound from everywhere.

The hotel, facilities and room were very clean and modern. We appreciated having a fridge in the room and the bathroom had been recently renovated and was great, if a little tight for room and not that many hooks to hang towels and clothing.

The room needed an extra chair; there was only the one for the desk which was comfortable. More hooks or towel bars in the bathroom. The biggest complaint would be the noise in the hall. Not sure if you can do something about this, but it would be good to be able to muffle hall noises.

Super clean, nice, renovated rooms. Good breakfast, fresh and items were different all 3 days we were there. Staff very helpful and friendly. In particular want to make mention of Tatiana who went above and beyond to make my family’s stay pleasant. From providing us a map and guiding us through the transit system, writing out where to get off for everywhere we wanted to see, to running towels to us at the pool for our kids when we forgot to bring them from our room - amazingly kind employee! Thank you!!

There isn’t any we can say we didn’t like. Some suggestions I could make is maybe opening the pool slightly earlier (it opens at 9am) and perhaps a better quality coffee machine in rooms.

The property was clean and rooms were spacious. Breakfast was also good.

It was very noisy because of location next to the highway. The rooms facing the highway got so much noise (even with ear plugs on). Also lots of loud children staying at this property. Some playing hockey in the hallway outside our room.

Nice clean room, kids loved the pool which by luck we had to ourselves twice. The warm breakfast was good. Staff was friendly. Location was great and we were able to get a joining room with our family which made the trip even better. The place was nice and quiet and close to big shopping centers and activities for the kids! Would definatly return to this location if we go to Laval again.

Often missing hotel towels at the pool but we had our own beach towels. Cereal options would have been great for the kids at breakfast. TV placement was a little weird in the room so not everyone could see the tv so maybe a swivel arm wall mount would be my suggestion but overall great hotel stay with the kids!

The king suite was very clean and spacious. The hotel staff was very friendly. When we arrived at the hotel, the pool was closed but the receptionist at the front desk kept it open for longer so that our family could go for a swim. We had the entire pool to ourselves!

There weren't any extra blankets in the closet in our room. We didn't end up going to ask at the front desk because we had a brought an extra blanket just in case. I didn't really like that the sink wasn't outside the bathroom. One of the toasters at breakfast didn't have any settings on it so it kept burning the toast.

There was an upgrade made available to a room there which was wonderful.

When I booked the rooms,, I didn't realize there was no airport shuttle and as this was work related the guests came in at different times, so other means of transportation had to be paid for. This is always a benefit for those staying, especially as the price of rooms has gone so high.

It was very easy to get to from the highway. The rooms are modern, clean, and the showers are great. The staff were very friendly. Our French was not the best, but they spoke English and were very approachable. The indoor pool wasn't huge, but it was nice and clean. It has a typical complimentary breakfast, buffet style, with a few hot and cold choices, fruits, juices, and coffee. The hot items seemed to be different day to day, and everything was very well prepared.

Online booking was easy and fast. Registration was easy and fast. Room was comfortable. Appreciated the free parking and convenient location.

The breakfast was ordinary. On week days, the breakfast ends at 9 AM, which I find early. There should be a towel bar on the wall to hang wet towels, especially in shower-only bathrooms.