The property offers free airport shuttle.

Property is not responding to messages. Because of this poor communication, we were not clearly informed that there are several Holiday Inn in the area. We took the wrong shuttle as a result and took an Uber from the wrong hotel to the correct one. Also noticed some lack of communication among staff so they provide different responses when asked. No breakfast included.

The heat kept going off and turning air conditioning on. Than the alarm on the nightstand woke me up twice. Wasn't the location I expected. Thought the breakfast was good until I got sick in the way home. Only stayed a night and was expensive but what's not. Very clean hotel and nice staff .. free coffee in lobby was good

Distance from anywhere and the heat kept going to air conditioning

The hotel and room were very clean! I am extremely picky when it comes to hotels and enjoyed staying here, that says a lot! The pool was great, bathroom was clean, the shower was awesome! Would recommend and come again.

99% of the staff we came across was very friendly. We ate at the in house restaurant (Burger Theory) right after we arrived and the waitress that works the evening/dinner shift was rude, charged me for what was supposed to be free kids meals (I realized it too late so didn’t get my money back) and just seemed like to not care much. On the contrary, the waitress that worked the morning/breakfast shift was very friendly and did a great job! We appreciated her!

Fantastic location across from the huge Park-and-Relax for Indy Airport, which we had used for our 4-day Xmas vacation. Staying at this hotel before/after due to the flight time. Perfect! Our booking.com reservation included a breakfast -- which was quite a surprise, because they gave us a menu and said pick any of the ca. 14 dishes. I had Eggs Benedict and my partner the Veggy skillet; both of which we took home leftovers. The shower was delightful.

All was great.

The room was spacious and we were accommodated with a walk-in shower, which was helpful for my disabled hubby who finds it hard to step over into a tub! It was clean.

I didn't like that we weren't told we had to directly ask for our room to be tidied/cleaned ...we did request once during the stay bc garbage was overflowing in a few of the cans. It's nice to have bed made every day - and we had to ask for toilet paper twice during our stay. We don't mind saving water for towels etc, but the room itself should be tidied daily bc we're paying for the room and bed with that expectation, as we are on vacation, and aren't 'home' having to do it ourselves! Also, to date, the $50 incidental charge has not been deposited back into my account and we did not ask or use anything extra during our stay.

Very clean, very nice, love the fireplace and pool with workout equipment and bar our room was fantastic

Surprise security deposit in which I haven't received back yet was told 2/3 days it's been a week, and when getting the room it said breakfast was included, didn't know it was only for ONE PERSON they need to specify that in their explanation of what you get as I thought it was like other hotels where you and your children/family get free breakfast

Surprisingly nice, clean and ran by a friendly staff. Comparable hotels in Indy while trying to attend GenCon are routinely both much more expensive and not as nice. Inviting public spaces near fireplaces & a fire pit will be even better in cooler weather. Good restaurant and staff as well!

Likely a matter of personal tastes, but the bed was a bit too firm for us. However, 4 good-sized pillows helped off set that.

Large room with a nice bathroom and a comfortable bed. It was nice having a mini-fridge and coffee maker in the room.

We didn't receive housekeeping services, which is not a big deal. On one day we returned to find a do not disturb sign on our door which we had not placed there--ours was still inside. On one morning, the coffee downstairs was cold. I had gone down there because my coffee pods had not been replenished.

Hotel is clean, well maintained. The beds were comfortable. Has a little restaurant and bar. The food and drinks were excellent. Staff is very friendly. Has an indoor pool and cool patio with a fire pit. We had a 7am flight to catch. It’s really close to the airport with a free shuttle. Very convenient for us.

The heated pool was a little chilly.

Very clean and the staff was knowledgeable and helpful. We were on a short stay with a very early flight so we didn't get to experience any of the amenities. We were very pleased with the ease of checking out in the middle of the night.

As I said we weren't there very long. Just long enough to catch some Z's before we needed to get up at 3am to head to the airport. I have no complaints whatsoever. I would recommend this hotel to anyone taking a flight out of Indianapolis.