I was working so I did not get the opportunity to use the pool. but the guests - young and old, sure seemed to be having fun every time I walked by. Beautiful pool area and everything was festively decorated. The staff were exceptional - happy and excellent customer service. The property is clean and maintained. We loved the robot server that they use in the restaurant when kids were at the table. It even plays music. Both the restaurant and the bar have excellent service and the food was good. There were lots of options close by for dining.

We had no complaints with our stay. The hotel is very large though so there is a lot of walking.

Room was clean, pool was very well maintained. I really love its tropical atmosphere. I found the rooms to be cozy and the overall facilities were great. I like that there is plenty to do from swimming, arcade, and a gym, along with other stuff I didn't get around to doing.

Reception was poor, waited around an hour to receive service. To give them the benefit of the doubt this could have been a one off such as a wedding, or maybe short staffed for the day. I also wasn't happy the hot tubs jets were broken but nothing can be perfect! Slide, pool and hot tub (you could still enter it) were operation which is the sole reason we booked the facility to begin with.

The hotel and pool and staff etc were great

The poky bathroom and the exceptionally uncomfortable bath with sharp edges making it impossible to relax and soak. The bedsheets didn't fit the bed, so the sheets became ruffled and uncomfortable during sleep The games room machines took tokens without letting you play. The pool maintenance worker needs to up their game, he had hours before the pool opened to remove all the clumps of hair and debris in the pool, but often I was removing people's hair from my mouth. Gross. And watching staff walk past litter on the ground was unbearable so I ended up picking up lots of litter around pool area and in smoking area.

The room was very nice and there was enough space to set up our daughter's playpen for sleep. Somethings needed a little work (I.e., toilet paper holder rusting off the wall), but it didn't take away from the overall feel of the room. The balcony overlooking the pool was great, and it was quite soundproof! The pool and waterslide were excellent! My whole family enjoyed it, especially my 6 year old!

The price was a little high, but the amenities made up for that.

Oh my goodness!! What isn't to absolutely love not like!! This hotel is much more like an indoor resort the a regular hotel. The staff were incredibly professional, helpful, friendly & kind! I have stayed in hotels, most 5 or more star, all over the world and the service + amenities available at this hotel were equivalent if not better then even places like the Royal York or Crown Plaza !! We will absolutely be booking another stay with the Best Western Lamplighter very soon & I'm planning on booking a solo Mommy needs her sanity back vacation there soon too lol

Everything was perfect!!

I was having a problem with vending machines my daughter needed water to drink and the front desk gave me two water for free. Plus when I checked in another lady heard me say it was my daughters birthday so she went and got her a birthday bag which made her feel so special

Wish I would have been informed when I checked in about the massive xmas parties being held and drunk people roaming halls lol

Lots of things to do on sight. Pool, arcade. Restaurants. Vending machines. Great layout. Comfy beds. Spacious rooms. Lots of amenities in the room. Helpful staff.

My only complaint. The cleanliness of the room. It was clean, however we had a handicap room. In the bathroom along the floor there was rubber to contain water in the roll in shower and it was pretty gross with build up. The duvets also had no real covers. It's normal to not be in a full cover, but the top was so slippery that if hardly stayed. Left me feeling little comfort it was actually clean.

Upon check-in, Kim was very nice and helpful. Check-in was fast and easy. The hotel was very clean and well maintained. The pool area is lovely, the water is warm, and the slide for the evening is a great added bonus. They keep the towels so well stocked at the pool area. The location is very good. Check out was very fast, and the tall man with glasses was a pleasure to with when exiting. I'd definitely recommend

We had a large room with a king bed. Our room was located on the side of the corridor with an outside view (the rooms on the opposite side face onto the pool atrium). Our room was very quiet and we appreciated the blackout curtains. The food and the service at Shelly's restaurant were very good.

The king bed did not have a fitted sheet and the bottom sheet did not tuck in. We booked for 3 nights and added a 4th night one day later (all prepaid over 4 months early). There was an issue with checking in (the front desk clerk could not find the 4th night) and there was an issue with checking out (the front desk could not access the prepayment for the 4th night).

I liked the cleanliness. I liked the location for my purposes. For the most part, front desk clerks were quite friendly and efficient in my check in . The housekeeping staff I spoke to on my final morning was friendly.

I didnt like that at check in I was told because I was staying there for four nights that I had to book in advance for fresh towels or any housekeeping. I asked for extra towels one night and had to ask again the second night again. I think a little freshening up after the second night could be standard. I also didnt like that the side doors were open late into the night. I think there would be better security if everyone had to pass by the front desk. I also didnt appreciate the MAT added to my bill without being told this at check in