Perfectly located only a 20 minutes comfortable walk from the city centre and including free garaged parking. Friendly and thoroughly professional staff both at the desk and for dining (including lovely Giovanna) with no sense of the impersonality often associated with hotel chains. Clean, comfortable and relaxing with very generous and tasty breakfasts including a range of homemade cakes. Although there is an interesting range of very good restaurants in the city we ate in the hotel one evening and did not regret it - delicious regional dishes including local tagliatelle ragu (NOT spaghetti bolognaise!!!) and perfectly prepared beef.

Nothing

A typical city hotel which provided the expected. The staff were excellent and the location was adjacent to the bus route in to the centre of town which was a definite plus.

This is the second Best Western we have stayed in whilst in Italy and both have had inadequate showers. Here, I am talking about the accessibility into/out of the actual shower which was no where near suitable enough for a 'normal' sized person. Personally, I don't think a 'plus-sized' person would be able to get in to the shower cubicle.

Garden-like location close to Central Station and the City Center, we love to walk! Very clean rooms. Desk staff checked us in and out quickly and called cabs for us. We did not use the restaurant but I was happy that it was available in case we were too tired to go out. Also appreciated the parking garage - we considering getting a rental car and this would have been very convenient.

Breakfast did not meet our expectation from prior visits. The "american" coffee served from the machine at breakfast was very bad. The selection of fruit was limited - would have enjoyed more types of cut fruit other than pineapple. Pancakes were cold.

Spacious rooms and halls, VERY good own parking - recommended for auto/moto travels, location right off the city center so no noise but everything's within walking minutes.

They use one of "advanced wifi access management systems" instead of just passwording hotspot. Of course, it glitches like hell. They have 2 whole pages of troubleshooting manuals for it ready at the reception! Yeah, those helped. But you'd think at this point, knowing problems are so common, they would change/drop it instead of having many guests go through the long motions...

The hotel is very clean, they have a underground parking garage that was very convenient. Staff were very helpful and friendly. Breakfast was really good, a lot of options.

It is not so close to the city center - about 25-30 minutes on foot and train station is 10-15 minutes away. We knew this when we booked, because a good parking was our priority, so that wasn’t a surprise.

The bedroom, on the 5th floor, was a single room, while not spacious, was an adequate size. The bed was comfortable, as were the pillows. There were 2 x 50cl bottles of water in my room on arrival. The hotel was quiet and I was not disturbed by any noise.

No slippers in the bedroom. Only a little packet of 3 or 4 tissues in the room.

Clean rooms and bathrooms with enough space and comfortable beds. Exceptionally friendly and helpful staff. We really liked the hotel.

About 10 to 15 minutes walk from the main station. But then there is a bus stop right at the hotel

The room is nice, clean and spacious. The bathroom was well-kept and comfortable. The staff was friendly and helpful. For a one-night stay, the hotel was great.

The location of the hotel is on the opposite end of the city centre, and therefore about 25 min into the city centre. There are limited food options around the hotel, so it makes it difficult to grab a quick local breakfast on your way out.

All in all, it was a good hotel with good public transport connection to the city. Free parking at the hotel is absolutely great.

The breakfast quality can be improved.

Wonderful check in, very helpful and attentive, breakfast was excellent, good choice and wonderful fresh food, very clean and well appointed room (superior), friendly staff.

Location is fine but walk to city centre (old town) has some areas that are a bit "uncertain" at night and do not feel fully safe bu around the hotel itself feels fine.