The staff were kind, helpful to fix problems as they arose. Empathetic and flexible with check out times and the bicycle. Always kind and smiling. Helpful with keeping bags after checkout. The room was clean, modern and the breakfast was plenty with nice coffee ☕️

There were no towels so the staff member had to leave his job to help me. no 🧻 toilet paper, the WiFi code given was incorrect, the shower 🚿 was leaning towards one side and the toilet seat was broken. So was the kitchen sink tap 🚰 maintenance 👩‍🔧 of the place is obviously minimal and they depend a lot on the staff. The computer 🖥️ of the staff member was broken and he could not log in to do his job! The staff could not see easily I had breakfast booked so they asked me to pay, which is a problem of the system not of people behind the computer, dealing with poor UX for employees.

location close to the railway station and on the way of the shuttle to the volcanoes nice terrace pretty design very friendly stuff

it’s complicated to us kitchen in the morning, because it’s also the place, where the breakfast is served breakfast is pretty miserable for 7 € with just sweet stuff: jam, sweet pastries, also bread, croissants, but no cheese or ham at least the rooms on the first level are getting very hot during the day and one window is not enough to get cool air during the night, so it stays hot

Good range of craft beer and home-baked pizza. We initially tried to eat out but found the facilities in the hotel were more than adequate. The decor is cool, clean and visually pleasing. Unfortunately we had our car broken into on the street outside (we should have made use of the underground parking). The staff were very helpful

Our car was broken into. The hotel did offer underground parking but for convenience we parked in the street. I would recommend making use of the private parking offered by the hotel!

It was an unexpected set up for a hotel. The reception was a few levels up, as well as a bar and restaurant, and the rooms opened onto a wrap around balcony with virtually 360 deg views of the town and mountains. I loved the casual atmosphere and being able to use the kitchen. The staff were always super nice. We arrived well before check in time and it wasn't an issue.

The room was a bit cramped, and bathroom was small, but okay as we didn't stay there much during the day.

The place is nicely located for railway backpackers. It was clean and quiet. (The street in front of the window was closed for construction, not sure how much traffic there is when it's open.) Padlocks are available for a deposit, towels for rent. At your bed you have a little shelf and electric outlets. The toilet and shower were clean. The hostel has a nice terrace to watch the trains.

I staid in a 6 bed dorm. If 6 backpackers were to pack at the same time it would get very tight. There are no hooks and not much space for cloathes, so you have to put most into your locker or your bed, which could be inconvenient if you arrive wet. Luckily I had no wet cloathes, the dorm was not full, and people left at different times, so it went all very well in my case.

First of all, it's located right next to the train station and from there it's a 10mn walk to the city center. Even though I stayed for only one night, I still very much liked this hostel and would happily return. My bed (in a dorm) was really comfortable - fancy hotel quality mattress and sheets! I liked that the edges were elevated a bit and there was a curtain, so I was like in my own pod, and enjoyed good privacy. In the "pod" there was a recess with a socket, USB ports, reading light (that didn't blind you) and small space for my items like phone and wallet. Room was clean, as was the toilet and shower in it! The common area seemed nice, with a good selection of good board games (not just a card game and an ancient monopoly junior, but actual strategy games as well) and books. It's a bit confusing where the line between the restaurant/bar and common area goes. There's a shared kitchen, but all the tables are also for the restaurant guests so I felt weird sitting there with my own food.

The only negative thing was the lack of soap for washing hands... There was a bar of soap at one point but then it just disappeared, so maybe it's not the hostels fault. The receptionist didn't speak very good English, but was very friendly and he even used a translator app to translate some things he wanted to say and their menu for example in Finnish for me (even though I very well understand English).

The reception/restaurant is very welcoming with a really funky design. Breakfast was wonderful and we also had a delicious evening meal. Great atmosphere with lots of people eating there. The rooms were small but very clean, well designed and comfortable . Staff were friendly.

We arrived an hour early and were very tired and it would have been a nice bonus to check in a little early. But understand it's not always possible. We were grateful for the luggage storage and a nice place to sit while we waited

Great outdoor terrase, all the needed facilies in the kitchen (cutlery, napking, microwave etc). The common room/restaurant is spacious and there are tables with close proximity to electrical outlets if you need to work. There was a shampoo/body soap in the shower which is usually lacking in other hostels. There are 2 usb and one regular electrical outlets in your bed nook. The staff was welcoming and there was always someone at the reception, even at 1 a.m.

The bunk beds were very high, much higher than in other hostels I've stayed in so I had some problems getting up and down, especially if you are trying to carry something. When asking a staff at the reception how to get to a flixbus station she has never heard of flixbus and could not tell me about the public transport even after I showed her the adress, instead she just refered me to a taxi service (which was more expensive than the average rate I found online).

Staff were amazing! Really nice common area with books and games next to the bar, also seating outside which was really nice. Room was clean and above expectations for how cheap it was. Buffet style breakfast was lovely.

Personally wasn't a huge fan of dinner and even though the website and signs say the cafe opens at 7pm, food can only be ordered from 8.30 onwards (didn't find this out until I tried to order). Minimal food options. Though does seem like a nice place for drinks.

Right next to the train station, very convenient. Good for smokers since there's a terrace around the whole building, you can smoke right outside your room. Breakfast is good and staff is friendly

The entrance to the room is from the terrace, if you don't smoke then maybe it's not so convenient in the winter when it's cold