This hotel was perfect!! We chose this hotel for a lot of reasons, but mostly because of the included spa. It did not disappoint! The sauna, steam room, and relaxation rooms were exactly what we needed for a relaxing weekend. The staff was exceptionally friendly, and I'm grateful they spoke perfect English. They were accommodating in getting us special requests. Also, the spa and rooms were extremely clean! I had taken a gamble because I saw that there had been some negative reviews, but from what I can tell, all the negative reviews are from years past. The property must have been remodeled since the negative reviews. All I know is that when we went this past weekend, everything met and exceeded our expectations.

Honestly nothing!

The hotel was located in a very quiet area, which was perfect for relaxing and unwinding. I was particularly impressed by the friendly and helpful service. The staff were always available to answer my questions and made sure that my stay was as pleasant as possible. The room rate included access to the wellness area with hammam and sauna. It was wonderful to enjoy the spa after a long day in the city. The spa was clean, well equipped and never crowded, so I was able to truly relax. The room itself was very comfortable with everything I needed. I particularly liked the cozy bed, where I slept excellently. I would definitely recommend this hotel and look forward to my next stay there.

I had a nice and quiet Junior Suite on the 2nd floor towards the big parking behind the building. I'd recommend to ask for a room on that side, since there are a few cars on the road even during the night. Nice selection for dinner - and for special wishes you just have to talk to the staff, the chef de cuisine is flexible. :-) Same is true for the breakfast, although there everything is on the various parts of the buffet and you can just help yourself to what you like.

For me it's ok if local payments (whatever hasn't been paid through booking already) have to be settled upon arrival. It's ok if they book a deposit - which btw was returned on the day after departure without any problems. What I didn't like is that they closed the account and food and drinks in the restaurant and bar had to be paid separately each time. Might be worth asking at the reception if they can keep the account open - next time.

The staff were friendly and attentive, space was enough for our family’s stay. A few more amenities in the bathroom would have made it more of a 4* experience as it only had a tiny bar of hand soap and a 3-in-1 shampoo, bath and hand gel. The restaurant was cozy and food had a ‘home-cooked’ taste. The spa was a lovely relaxing experience, with a steam room, sauna and a wellness pool (only for people over 16 years old). Great location if you’re in the area for the Christmas market in Haguenau & Strasbourg. Ample free parking around the property.

No bathroom amenities. No coffee/tea / kettle in room. No adaptor plugs available. Too soft pillows (only two were given for each bed). Having to ask for a spa bag (consisting of a towel & slippers) and having to pay 10€ for a bathrobe then having to bring it down to the reception after. Massages had to requested 4hrs prior to booking as therapist was not based in-house. Breakfast was simple and not worth the extra price. Lack of hot dishes, no eggs cooked to order. Sausages and scrambled eggs served in a shaving dish which was cold and not replenished.

I loved this place! The spa was perfect, warm pool, hammam, sauna, etc....and the restaurant, my goodness it was very very good! I ate there every night, and give it the highest rating...the staff were very accommodating, and let us use the spa a bit later than the usual early closing time...thank you!

The fact that the spa closed at 21:00, it would be better if it were 22-22:30, for those of us who work during the day...

The room was very clean and spacious. Beds were comfortable. Reception staff was very friendly and helpful. There are plenty of car park spaces.

The swimming pool is for 18+, so kids were not able to enjoy a splash, I missed that part when I booked.

This hotel has great views, is well positioned a short distance from the Autostrada and Vipiteno with walks possible straight from the hotel. Almost all the staff were brilliant - helpful, friendly, polite and a credit to the hotel. The pizzeria served good food quickly and at very reasonable prices. The breakfast was very good, a large range of food although we noticed things like croissants were not replenished even at 0830.

The bedrooms are large and very clean - but dated. I would rather have a larger dated room to a small updated room - but my preference is to have an updated large room! We stayed during the heatwave and missed air conditioning. Car parking could I think be a problem - there are limited spaces.

Good location, receptionist speaks English (which was very convenient for me). The room was clean, had everything that was included in the order.

Breakfast was a bit disappointing, very weird arrangement of the food around the dinning room, expected a bit more. Other than that everything was fine.

Spa was nice Parking was easy. Got robe and towel when we checked in.

Ate at the hotel restaurant the Indian menu. Vegetable Curry was tasteless- no spices. Lamb dish was fine French dish- not Indian. Verges with riata was good.

The whole atmosphere from the time of check in by a friendly person, to the comfortable room, to the Spa and the delicious dinner we had. Great place, plenty of free car park.

Nothing to mention