the location, staff, size of the room

the shower was very difficult to figure out, bathtub looked gorgeous but it was all uncomfortable. The air conditioning was difficult to figure out but I didn’t realise till late at night when I woke up heated up. the temperature just used to change itself

Loved the friendliness and kindness of staff. The location was great and walking distance to many attractions.

The rooms need a refurbish. Nice size for Paris for the top level room. But the decor is old and the carpet needs a clean. A refresh would make all the difference to staying at this hotel.

At check-in we were told that our room was unpaid for and had to produce confirmation of payment from our booking agent. We arrived at the hotel at 4.00 pm and had to wait until after 5:00 pm to go to our room. This only occurred after several visits to the reception counter to get update. Each time we were told it is nearly ready. When we did, the cleaning lady was still in the room and had the TV on. We note hotel's policy is check-outs by 11:00am and check-ins at 3:00 pm.

The top three reasons to choose Sofitel Arc de Triomphe are location, service, and beds. Sofitel has the world's most comfortable hotel beds, the reception is full of helpful people, and the location is perfect; you are only a few minutes away from Champs Elysee. The first suite we got had a narrower bed than stated on Booking.com, but with big smiles, we were changed to a new one. The receptionists also dealt with any other requests that we had.

The only negative experience we had was with the restaurant. We ate there the first evening, the food was not good, and it was also far too greasy. But, by all means, this experience is overshadowed by everything else that is positive about the hotel.

Great staff and location, amazing room service quality

Room decoration is quite boring, almost clinical, in comparison with other brands and towels don’t smell fresh or just lack of perfumed conditioner. Room products are delivered by pumps which is a bit low key for a €500 per night and the pumps are not working well. The restaurant is not open on weekends

The location was brilliant. The service we received from the moment we arrived was nothing short of fabulous. The staff always went out of their way to make us feel welcome, even remembering our name when greeting us each day. They were very accommodating with a late checkout request. When we return to Paris, this will be our first choice of hotel. Thoroughly recommended.

The location was excellent, the staff were friendly and very efficient.

The rooms were warm , even with the AC on at full blast they just couldn’t generate enough cool air at night.

The staff went above and beyond to make us comfortable. My whole family was delighted with the staff’s friendliness and help. We booked 2 rooms for us as a family and then we were told that we have been upgraded to a suite to accommodate the 4 of us so we can be together. Absolutely superb service and they’re so knowledgeable about everything we asked them. Very professional.

I can’t think of anything

It offers everything you need. Perfect location. Friendly and warm staff. Cozy clean and comfortable rooms. Superb food (breakfast, lunch and dinner). Excellent service. We had a wonderful experience.

The tour company that the hotel had recommended did not provide a proper service. No fault of the hotel though. The staff at the concierge did everything they could to help resolve the issue.

honeymoon welcoming Thanks for the welcome cake. I asked for late check out till 1 pm and they grant it

I have asked for early check in & it was declined, I reach the hotel 1 pm, another 2 guests arrived after me they checked them before me:( I waited till 2 pm to be checked in. I stayed in Luxury room, however it is still small room comparing to the price of the room. The bed was comfy however the the pillows weren’t. With the same amount of money you can have better view in other good hotels The AC wasn’t good I asked to fix the toilet sink, they didn’t لا يوجد شطاف حمام دورة المياة مفصولة عن مكان الاستحمام