Everything! The house are grounds were beautiful with welcoming festive decorations, our room was magnificent, historic defied and detail, very comfortable and warm, with spacious proportions and outlook over the back gardens, the La Rotonde bar and winter garden stunning place for cosy aperitif each night and where we enjoyed a quality glass of champagne on arrival which the staff kindly welcomed us with on arrival. The breakfast was wonderful - served to your table with really good variety of cold and warm dishes. Beautiful fresh pastries and bread each day baked on the property. The property is literally across the road of both Veuve Cliquot and Pommery champagne houses and a pleasant walk into the town centre. Easy drive to Epernay and Hautvilleur. Great Brasserie on site also! We can’t wait to revisit!!

The only thing missing from our room was tea and coffee making facilities if you felt like a quick refreshment in your room in the morning or afternoon. Otherwise, everything was just wonderful!!!

The service at the hotel was very impressive. Nothing was an issue and we were made to feel very welcome from the start to the end of our stay.

Nothing really - if I was being super critical, the signage at the entrance was a bit miss-leading, we did wonder if it was out hotel as there were three logo's on the signage, and we were unsure if it was the entrance for the hotel or the separate restaurant. But I'm being super critical with this comment. Our stay was superb.

The grounds are absolutely stunning. The staff is very professional, friendly, courteous and accommodating. Cocktail and happy hour time are lively in a beautiful setting outside at the terrace. The indoor jardin area has a Scottish motif with what seems like a great variety of whiskeys and single malts and another area to enjoy indoors. We had dinner at Le Parc. The dinner service was exceptional. Overall the most memorable part of the stay was the setting and the service. I highly recommend people visit the region as an absolute must stay.

You can hear some creaking noises from the floors but it's to be expected as it is an old chateau. I wish there was more amenities like an outdoor pool.

Beautiful property, the rooms were lovely! Staff were very helpful. Plenty of champagne houses within walking/biking distance.

We had dinner in the Brasserie le Jardin and the food was good but service was terrible (the hotel staff were very apologetic about this). Breakfast was nice but options were fairly limited.

If there was such a thing as your last breakfast, then Les Crayeres produced it.

Ideally we needed an adjoining/interconnecting room but alas the two rooms were some way from each other. However what we had was amazing.

This is the most beautiful hotel I have ever stayed at. Our room was magnificent and filled with art. We loved the breakfast at the hotel and got to enjoy the 2 Michelin Star restaurant. The Chateau is also located walking distance from Veuve-Cliquot, Pommery, and Maison Ruinart. Highly recommended for an unforgettable stay in Champagne.

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we loved everything about the property. It is the most spectacular mansion we have ever stayed in and it has been decorated and furnished with no expense spared. every attention to detail has been done but also made to feel as if if we were staying in a private home. totally truly divine in every way!!

the only request I would make is please replace the hairdryer with one that is easier to operate. I found having to continually depress the handle very difficult to manage.

The house and grounds were exceptional

Some of the reception staff were less than helpful with dinner bookings when the location was a considerable walking distance from the downtown area

exceptional building in awesome location. highly recommend.

the overall comfort, size of rooms, the view, the history of the accommodation. the staff were exceptional. felt like you were taken back in time. was best place we stayed on our trip… we were away for 4 weeks.

This place is part of the culture and it is an high end destination. If you want to live the experience at full this is the right place. Do not miss the 2 Stars restaurant and enjoy quality food and experience the culinary atmosphere.

The place is just perfect, don't try to reflect any negativity as you won't find it.