This should be a very nice hotel, but it’s possibly new and having some teething problems. Please see below for the issues. It was modern and well decorated, and the bed comfortable. The breakfast was good. The location is good and it’s less than five mins to walk to start of the historic centre. The cathedral is about another ten mins walk further. We were fortunate enough to be helped with all of our issues during our stay by Antionne, from reception, who went above and beyond to help solve any issues. He was superb. If it had not been for him, my ratings would have been lower, and possibly would have advised against staying here.

Our room hadn’t been cleaned very well, and on occasion neither were other areas of the hotel. Our room was very noisy as the restaurant was above this area of the hotel. This meant we didn’t sleep very well.

Looks like it has recently had a complete refurbishment inside. Everything was very new and tastefully decorated. Our was a family room and extremely spacious with a huge double bed and pull our sofa beds to the children. It is about an 8 minute walk into the centre of the town.

The receptionist kept telling us to come back at 3pm to check in, even though check in is actually from 2pm. The hotel looks very tired from the outside and is on a busy road. The neighbourhood looks like it could do with some investment and my husband and I wouldn’t have wanted to walk around once it was dark.

Great location to reach by car and to get back onto road for onward journey - also just a short walk into city centre. Nice bar area to relax in. Staff were all very pleasant and super helpful. Bedroom clean and very comfortable bed. Best buffet breakfast I’ve seen in any chain hotel anywhere!!! Great secure parking on site 80 cents per hour.

Just one tiny thing - if you like anything more than a square flat pillow simply ask for a second at reception before you go to bed.

Excellent location just ten minutes walk from the city centre. The room was comfortable and we had a lovely view over the fountain behind the hotel. We stayed twice in one week and ate both times in the restaurant- delicious Caesar salad and mushroom risotto. Staff were outstanding, especially Stephanie, who in a very friendly and efficient manner organised the swift return of an item I’d inadvertently left behind. Thank you so much!

The hotel is in 15 minutes' walk to the famous cathedral. We arrived with a minivan and were offered a parking place in front of the hotel instead of having to drive down to the underground garage. Although we did not book breakfast in the reservation (we wanted to have one in a traditional French boulangerie/patisserie), the hotel had a nice breakfast place with a live cheese "museum", which we will definitely try next time.

Nothing.

Our Premier room was large and very comfortable for our family of four. The room was clean and well appointed with Nespresso and a few free minibar items. The shower was powerful. The staff were friendly and welcoming. The restaurant staff were lovely and able to assist us in English when needed. Good breakfast buffet. Excellent night stop off on our journey from the Vendée. The hotel is a short walk from the stunning historical centre of Rouen. We were able to park our large car featuring roof box and bike rack on the forecourt as it wouldn't fit in the underground garage.

The staff were incredibly friendly and accommodating. They welcomed our group with warm smiles and went above and beyond to ensure that our stay was comfortable and enjoyable. The location of the hotel was absolutely perfect. Just a short 10-minute walk away from the Notre Dame of Rouen Cathedral, we were able to explore the city's historical gems with ease. Additionally, the Jeanne d'Arc church was only 20 minutes away. The convenience and accessibility of these attractions truly enhanced our overall experience. We were delighted to find a clean and well-maintained environment. The attention to detail in terms of cleanliness was evident, and it immediately put us at ease. The shower provided a refreshing and invigorating experience, and we couldn't help but appreciate the thoughtfully provided shower gel. Despite being centrally located, the hotel managed to create a serene atmosphere that allowed us to recharge and get a good night's sleep. The curtains were effective in keeping the room dark, ensuring we woke up feeling refreshed and ready to take on the day.

We only stayed for one night.

Perfect breakfast with lots of choices. The room was excellent and comfortable. The hotel is a short walk to the square, so also convenient.

Parking, well, tight squeezes and obviously something that cannot be changed. If you have a large car, I would probably look for parking outside. I would have hoped that parking was included in the price.

Served the purpose close to where I needed to be staff very friendly

My hotel room door didn’t lock when door closed by itself need to slam the door shut for it to lock Had to check if it was locked every time I left the hotel Needs to be fixed for safety room 521

Breakfast had good and many options. Quality of food couldn’t be faulted.

Signs for entry to the hotel could be clearer. We missed the turn and had to return on a very busy road. Not easy.