I cannot say good enough things about the Esplanade Resort. I came for the second time and had an outstanding and very restful time there for 8 nights. The Esplanade is located near a beautiful sea, allowing for wonderful walks and the visit of several restaurants nearby. It also has excellent state-of-the-art facilities and light-filled, friendly rooms. The breakfast options are fantastic, and so is the Spa. It has a warm, cozy ambiance and a variety of different saunas, as well as excellent services. But what makes the Esplanade genuinely remarkable compared to other four-star hotels is the exceptional service quality they offer. Although it is a relatively large house with many guests, the staff is very kind and accommodating and really goes out of their way when there is a need for help. Ms. Werner, the spa director, does an excellent and very proactive job of supporting guests with special interests in activities or treatments, and the whole team behind her seems happy and passionate about their work and very personable. The Esplanade creates a wonderful experience not just through its "hardware" in terms of buildings and rooms but also its "software" - its people, leading to an experience of ease, flow, and warm hospitality for the guests. I recommend it further 100%

Went there after a stressful month (December) for a night. It was perfect to unwind close to the city Berlin and get back fresh to work, the installations are great with different relaxing opportunities such as thermal waters, jacuzzi, swimming pool, sauna, and others. Its also in front of the lake which is great for night walks, went there on a friday and there was even a lakefront bar open with nice music and drinks going on. Breakfast was great with different options (even freshly pressed orange juice yummy and a coffee machine where we got capuccinos) and I must say everyone attending the breakfast was so professional and caring if we needed anything, i loved them! Receptionists and spa attendants did also go above and beyond with a friendly attitude which is sometimes uncommon in Germany haha, very lovely staff :)

The only but was that our shower leaked water underneath as there is nothing to stop the flow, so the toilet got flooded... strange design but i think it can be easily fixed to give a better experience, apart from that it was perfect! The drunk piano bar was also cool for a drunkie night hehe We also didn't have shampoo which was inconvenient :(

I had the most wonderful experience at this spa hotel! The outdoor pool is stunning, offering the perfect spot to relax and enjoy forest views. The spa area is spotless and so calming, making it easy to unwind. The rooms are cozy with super comfortable beds, and the breakfast is absolutely delicious—fresh, varied, and satisfying. The staff were incredibly friendly and attentive, making me feel right at home. Everything about this hotel was top-notch, and I can't wait to return! Highly recommended!

I have nothing to complain about

Overall, I had a great experience during my stay at your hotel. The room was spacious and comfortable, making my one-night stay quite enjoyable. The check-in process was smooth and efficient, which I appreciated after a long day of travel. Additionally, I found the breakfast provided to be good, with one small suggestion for improvement. I noticed that the person preparing the egg orders tended to overcook them at times. It might be helpful to remind them to avoid burning the eggs to enhance the overall dining experience.

However, I did encounter a disappointing experience during the checkout process. The receptionist seemed disinterested, as she ignored my requests for assistance and avoided making eye contact. Despite my inquiries about potential additional charges, she provided minimal information and seemed indifferent to my concerns. I believe clear communication and attentiveness in addressing customer queries are essential to ensure a positive guest experience.

Perfect for a short break away from the everyday. We went here to unwind and escape, and we were able to do just that. Breakfast was amazing, spa and wellness area was great, clean and modern. The pools were great. Staff were truly amazing, always and helpful and kind. The cocktail bar the drunken piano was also great. We will return!

The only thing I would have to say is that both the Italian restaurant and the Pechhütte are not up to the same quality as the rest of the Hotel. The food is very expensive, and in my opinion the quality is not great. For example, I paid 32 EUR for a 200g steak, which was over cooked, and was served with potato wedges that were definitely not fresh, were frozen, and were the same type of potato wedge that one could expect from an imbiss or fast food place. I personally expect more from the food options, considering the rest of the hotel. However, the breakfast the hotel itself provided was exceptional.

Location, spa area is awesome and complete, free Prosecco/candies/water at reception is a very appreciated attention, breakfast is good with a lot of good products (food and drink wise).

Unluckily, our room was next to the scene of a local festival with very loud music until 1am. We were warned by the staff that there was a festival but we never expected that it would be so loud. So basically you are super relaxed from the awesome spa of the hotel, then under heavy stress from the loud music (happens only one weekend in September, must be awesome the rest of the year). Unfortunately, no other room was available. The room is fine but the bathroom is a bit disappointing considering it’s a spa hotel.

Great stay at this hotel. Excellent staff, great breakfast, clean. Had nice room with view of lake. Spa is clean, nice saunas. Beautiful surrounding areas, too, we took very pleasant extended walks along the lake. Would recommend this place and come back. Easily reachable with a 20 min. walk along the lake from the Bad Saarow train station.

Water in the indoor pool and the indoor whirlpool was too cold. Food in the restaurants (not breakfast), was mostly good but a bit overpriced for its quality.

The room and bathroom were comfortable, clean and well thought out (for example, a retractable clothesline in the bathtub).  I appreciated that luggage carts were plentiful and available at the entrance to bring luggage to the rooms. On a hot weekend, we particularly appreciated the air conditioning and the ability to cool down and relax and shower in the spa/pool area.  Our two dogs got the royal treatment, with dog beds, blankets, treats and food and water bowls waiting for us in the room.  The sound insulation in the room was quite good, and our worries about the dogs reacting to the end of summer festival fireworks were unfounded. The breakfast buffet was delicious with good selection, and we enjoyed drinks at the piano bar. We wish we could have stayed longer to take advantage of water sports on the lake.

The front desk staff were not the friendliest and failed to give me a ticket so that I could drive out of the shared public parking lot that I had paid to park in, so I had to go back inside after checking out to ask for a ticket.

The customer service was remarkable. All staff members were really nice which is not common in Germany. My room was super comfortable and well decorated. The piano bar was also really nice. The wellness area was fantastic, with 2 pools, many sauna rooms, and plenty of other things to enjoy. The breakfast is included for everyone and therefore there're no annoyinh controls. There was great variety of food, all fresh and good quality.

The wellness area had lockers which needed a separate card to open and lock the doors. The cards failed very often and had to ask help 3 times in 2 days.

The hotel really is very beautiful (we loved the fireplace area with a real fire in the evenings). The location next to the lake is lovely for walks. The spa is a good place to relax.

The only thing we did not enjoy too much was that two pools in the spa area were rather cold: The temperature of the hot tub (!) did not invite to sit there comfortably for more than 5mins and the big pool next to it was completely unheated. Mind you, it was February and cold!